KM
Kempston Motor Group
Unclaimed Business
KM
Kempston Motor Group
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Kempston Motor Group
Kempston Motor Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Kempston Motor Group across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thobeka M
1 reviews | Active since Jan 2020
5 Jun 2025, 13:29
Engine failure that Kempstone refuses to take accountability for.
service and ****mers Such an unfortunate bad service from Renault. I bought a car in 2023, a 2022 tribal model at Queenstown branch. After my third service in November 2024, I got a light indicating an engine fault later in November. I called and they booked me for 8th of January. In February I got the same light indicating the same problem. I called and they came to take the car in March to date. Renault is threatening to take my car to an auction if I do not go and take my car. How am I supposed to take a car that has an engine fault? That is not working and moving? I am stressed as Renault and Kempston are playing games regarding my car that they do not want to fix. Please help, the car still has a warranty of 5 years.
Helpful (0)
|Replies (0)TM
Thobeka M
1 reviews | Active since Jan 2020
5 Jun 2025, 13:29
Engine failure that Kempstone refuses to take accountability for.
service and ****mers Such an unfortunate bad service from Renault. I bought a car in 2023, a 2022 tribal model at Queenstown branch. After my third service in November 2024, I got a light indicating an engine fault later in November. I called and they booked me for 8th of January. In February I got the same light indicating the same problem. I called and they came to take the car in March to date. Renault is threatening to take my car to an auction if I do not go and take my car. How am I supposed to take a car that has an engine fault? That is not working and moving? I am stressed as Renault and Kempston are playing games regarding my car that they do not want to fix. Please help, the car still has a warranty of 5 years.
0
Replies (0)AQ
Athenkosi Q
1 reviews | Active since Jan 2020
10 Nov 2024, 19:39
I work for this company and it's a good company, it's just that right now there's an admin clerk 'Brian' who is starting to miss paying me for the full amounts of money I work for
I work for this company and it's a good company, it's just that right now there's an admin clerk 'Brian' who is starting to miss paying me for the full amounts of money I work for. I tried calling him he is not picking up my calls and I'm in a site I can't go to his office I work 06:00-18:00,that is all outside office hours. Please if anyone could help me with this, please help me✓™😭😭🙏 because he is dropping my calls and blue ticking my WhatsApp that means he doesn't wan to pay me my money 😭 💰
Helpful (0)
|Replies (0)AQ
Athenkosi Q
1 reviews | Active since Jan 2020
10 Nov 2024, 19:39
I work for this company and it's a good company, it's just that right now there's an admin clerk 'Brian' who is starting to miss paying me for the full amounts of money I work for
I work for this company and it's a good company, it's just that right now there's an admin clerk 'Brian' who is starting to miss paying me for the full amounts of money I work for. I tried calling him he is not picking up my calls and I'm in a site I can't go to his office I work 06:00-18:00,that is all outside office hours. Please if anyone could help me with this, please help me✓™😭😭🙏 because he is dropping my calls and blue ticking my WhatsApp that means he doesn't wan to pay me my money 😭 💰
0
Replies (0)DR
Derek R
1 reviews | Active since Jan 2020
1 Nov 2022, 07:13
Fantastic service
Gerrit from the George branch has really impressed me with his quick professional service. He is ahead of his game thinking of things that I would need or want to know before I can even ask. Well done, give that man a Bells.
Helpful (0)
|Replies (0)DR
Derek R
1 reviews | Active since Jan 2020
1 Nov 2022, 07:13
Fantastic service
Gerrit from the George branch has really impressed me with his quick professional service. He is ahead of his game thinking of things that I would need or want to know before I can even ask. Well done, give that man a Bells.
0
Replies (0)MC
Mattathil C
1 reviews | Active since Jan 2020
14 Nov 2019, 06:58
Day light robbery attempt by Suzuki East London
I write this complaint as I feel very disappointed as a customer of Suzuki. This is my 2nd time Suzuki East London is trying to cheat me. A year ago my brake started making a noise. I took the car to Suzuki 5 times in the last one year. Each time they will say they will skim the brake pads but the noise won't stop . The last time I went they said they have to change the drum to stop the noise and gave me a quote for R5 350.00. Not convinced as my car is only 60 000 kms I decided to take it to another mechanic that my friend recommended to me. He checked the car and found a stone near the brake pad. He removed the stone and cleaned the dust, all for R500.00 and the noise has stopped!!!!! I bought this car, a Suzuki Swift Desire in May 2014. At that time I ordered for the optional mag wheels paying an extra R5 000.00. They said they don't have stock and when the mag wheels arrive they will phone me. After 2 weeks when I went to take delivery of my new car I was shocked to see that they have put aftermarket mags and 14 inch tyres instead of the 15 inch tyres which is the correct size for my car. Who in this world would NOT know that it should be a Suzuki fitting that should come on a Suzuki car? I had to write several complaints to get this sorted. Now what would have happened if an innocent client give in his car to change the drum as they had told? Would they have changed the drum? And to remove a stone do you have to pay R5 350.00? I have their quote with me still. And the joke is they were all insisting and giving me explanations as to why I should change the drum. The lady at the reception even wanted me to place an order. She says it has to be ordered.q
Helpful (0)
|Replies (0)MC
Mattathil C
1 reviews | Active since Jan 2020
14 Nov 2019, 06:58
Day light robbery attempt by Suzuki East London
I write this complaint as I feel very disappointed as a customer of Suzuki. This is my 2nd time Suzuki East London is trying to cheat me. A year ago my brake started making a noise. I took the car to Suzuki 5 times in the last one year. Each time they will say they will skim the brake pads but the noise won't stop . The last time I went they said they have to change the drum to stop the noise and gave me a quote for R5 350.00. Not convinced as my car is only 60 000 kms I decided to take it to another mechanic that my friend recommended to me. He checked the car and found a stone near the brake pad. He removed the stone and cleaned the dust, all for R500.00 and the noise has stopped!!!!! I bought this car, a Suzuki Swift Desire in May 2014. At that time I ordered for the optional mag wheels paying an extra R5 000.00. They said they don't have stock and when the mag wheels arrive they will phone me. After 2 weeks when I went to take delivery of my new car I was shocked to see that they have put aftermarket mags and 14 inch tyres instead of the 15 inch tyres which is the correct size for my car. Who in this world would NOT know that it should be a Suzuki fitting that should come on a Suzuki car? I had to write several complaints to get this sorted. Now what would have happened if an innocent client give in his car to change the drum as they had told? Would they have changed the drum? And to remove a stone do you have to pay R5 350.00? I have their quote with me still. And the joke is they were all insisting and giving me explanations as to why I should change the drum. The lady at the reception even wanted me to place an order. She says it has to be ordered.q
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Sept 2019, 10:59
Peugeot Isando Unacceptable Service(Kempston Group)
We were dealing with John Kale who gave us a quote for clutch kit and forks which we paid for on the 12th of August, clutch was delivered to us on the 28th of August after several follow ups with no response. only got a response later to be told eta of the balance was 13th of September till to date we haven't received anything and no communication from John, we have been calling for several times with no favourable response, on the 26th of September John advised that the part is phased out now we chasing for our refund John cuts off or don't pick up his calls. have been asking to speak John's manager with no joy only for a guy called Daniel to call with lame excuses.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Sept 2019, 10:59
Peugeot Isando Unacceptable Service(Kempston Group)
We were dealing with John Kale who gave us a quote for clutch kit and forks which we paid for on the 12th of August, clutch was delivered to us on the 28th of August after several follow ups with no response. only got a response later to be told eta of the balance was 13th of September till to date we haven't received anything and no communication from John, we have been calling for several times with no favourable response, on the 26th of September John advised that the part is phased out now we chasing for our refund John cuts off or don't pick up his calls. have been asking to speak John's manager with no joy only for a guy called Daniel to call with lame excuses.
0
Replies (0)RT
Rick T
1 reviews | Active since Jan 2020
15 Jan 2018, 16:51
Stuck to their word
I bought an Alfa 159 3.2 Q4 from KMGT, a very friendly sales man Mario, he assured me that their after sales service was good. I of course had my doubts. (as I am generally suspicious) They delivered the vehicle from George to me in Cape Town, And I instantly thought something was off with the vehicle and never got the chance to get it checked, after about three month I final had the chance to get the brakes checked. They were completely shot, after dealing with Mario and the sales manager they had it fixed with out to much fuss. (disks and pads on all four). (+-R8K) After this I thought let me get it in and properly checked. And found out the drive chain was needing to be replaced, I was quoted 80K to have this repaired. At this point they offered to have it repaired, to which i refused and took the complaint to the ombudsman. As I wanted to return the vehicle. Months past before the Ombudsman came back and told me that if KMGT offered to pay I should take it. Now outside my 6 months implied warranty and dealing with a manager named Elandre, even after dragging my feet KMGT paid around 60k to have the vehicle repaired. (my warranty covered the rest) After having the repair done I found the problems still existed so i took it back in and without skipping a beat Elandre again had further work carried out on my vehicle to the value of around a further 10k. I would just like to say thank you to KMGT. I was not an easy customer and they stayed calm and sorted out the problem, maybe not the perfect out come, but you hear about so many snakes out there and these guys looked after me and stood by what Mario said that they have an excellent after sales service. Thank you Mario, Elandre and KMGT
Helpful (0)
|Replies (0)RT
Rick T
1 reviews | Active since Jan 2020
15 Jan 2018, 16:51
Stuck to their word
I bought an Alfa 159 3.2 Q4 from KMGT, a very friendly sales man Mario, he assured me that their after sales service was good. I of course had my doubts. (as I am generally suspicious) They delivered the vehicle from George to me in Cape Town, And I instantly thought something was off with the vehicle and never got the chance to get it checked, after about three month I final had the chance to get the brakes checked. They were completely shot, after dealing with Mario and the sales manager they had it fixed with out to much fuss. (disks and pads on all four). (+-R8K) After this I thought let me get it in and properly checked. And found out the drive chain was needing to be replaced, I was quoted 80K to have this repaired. At this point they offered to have it repaired, to which i refused and took the complaint to the ombudsman. As I wanted to return the vehicle. Months past before the Ombudsman came back and told me that if KMGT offered to pay I should take it. Now outside my 6 months implied warranty and dealing with a manager named Elandre, even after dragging my feet KMGT paid around 60k to have the vehicle repaired. (my warranty covered the rest) After having the repair done I found the problems still existed so i took it back in and without skipping a beat Elandre again had further work carried out on my vehicle to the value of around a further 10k. I would just like to say thank you to KMGT. I was not an easy customer and they stayed calm and sorted out the problem, maybe not the perfect out come, but you hear about so many snakes out there and these guys looked after me and stood by what Mario said that they have an excellent after sales service. Thank you Mario, Elandre and KMGT
0
Replies (0)MM
Mary-jane Magagula
1 reviews | Active since Jan 2020
12 Jan 2018, 07:14
I WAS SCAMED BY PEUGEOT ISANDO THEY EAT MY MONEY AND NEVER OFFER SERVICES on 08/01/2018.
On 08/01/2018 We have been scammed by Peugeot Isando amount of R5,403.60 and they did not do the job they billed us for. they said is for finding the sparks on the car and they claim to have done the job but when we arrived there, the way the car we took it in its the way it was found, we asked them to show us the sparks they fixed that they were billing us for, the only answer no spark
Helpful (0)
|Replies (0)MM
Mary-jane Magagula
1 reviews | Active since Jan 2020
12 Jan 2018, 07:14
I WAS SCAMED BY PEUGEOT ISANDO THEY EAT MY MONEY AND NEVER OFFER SERVICES on 08/01/2018.
On 08/01/2018 We have been scammed by Peugeot Isando amount of R5,403.60 and they did not do the job they billed us for. they said is for finding the sparks on the car and they claim to have done the job but when we arrived there, the way the car we took it in its the way it was found, we asked them to show us the sparks they fixed that they were billing us for, the only answer no spark
0
Replies (0)