Disguting service

12/09/25

1. We took delivery on the 8 August , truck was sent to Durban , today is the 12 September we have no license disc and plates. We are now on paper plate number 3 which is been arranged by FAW Pinetown , I have problem with sending my rep from Verulam to Pinetown every 2nd week to collect this. I was billed R185.33 per trip x 2. 2. We were told that the head office has massive delays hence the truck was only registered on the 2 September 2025 .

Truck 2 – Ebrahim Mohammed – Crunchy Bites (PTY)LTD

1. I app**** for finance through my business Crunchy Bites , please see attached confirmation letter for Crunchy bites contracted to Freshley’s Sales & Marketing , yet the finance was still done on my personal name , I was in for R35k deposit and now I have also lost my VAT of R54 225 and yet we still proceeded with 3 more units from this branch. 2. We fetched the truck (stand to be corrected ) 13 August 2025 , it already had a cracked windscreen was assured it will be repaired in 3 days from delivery. To date it’s not repaired . 3. We were also promised that FAW Isando will cover the cost on the licensing for all the hiccups that occurred. to date no license plate, we on paper plate number 2 4. The truck alignment was totally off on delivery , left indicator bulbs were burnt that cost was R500 to sort out , with a PDI inspection how do we deliver a truck with these kinds of faults. 5. 1st September the truck was on a delivery route with 28k worth of stock , they were stopped at a road block in Boksburg , the paper plate was told to be *****ulent and truck was escorted to the impound yard in Boksburg , Chric was in contact with the driver to give him R500 to get out the situation , 30min later nothing happen we were forced to send R2000 in cash and R500 on a cash send to release the truck. Chris promised to refund the R500 on the same day, yet nothing was received. If we could not return the R500 I could not see the R2000 being refunded hence we didn’t even bother requesting. 6. On the same day I had a meeting with Chris and Fanie regarding all the outstanding issues , it was agreed by Friday I would have received the plates and disc for truck 1 and registration for truck 2. To date I have received nothing .

The approval letter 1 I received was incorrect which was for an 8.140 , when I queried it was changed to 6.130. with all these changes the interest rate went from 14% linked to 15.75 % .

29/09/25 - Follow up

Good day Jaco

As per our discussion on Friday afternoon the following was discussed : 1. Number plates & disc to be sent to Durban for truck 1 – this has been received. 2. Truck 2 – the windscreen is still not repaired. 3. The new disc and plates are not delivered. 4. The 2 approvals , Eugene was meant to revert on the progress – no call or email received.

and we have 3 deals approved to which we are waiting on assistance.