KF
Kempton FAW
Unclaimed Business
KF
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceFG
Feroz G
1 reviews | Active since Jan 2020
29 Sept 2025, 11:53
Disguting service
12/09/25 1. We took delivery on the 8 August , truck was sent to Durban , today is the 12 September we have no license disc and plates. We are now on paper plate number 3 which is been arranged by FAW Pinetown , I have problem with sending my rep from Verulam to Pinetown every 2nd week to collect this. I was billed R185.33 per trip x 2. 2. We were told that the head office has massive delays hence the truck was only registered on the 2 September 2025 . Truck 2 – Ebrahim Mohammed – Crunchy Bites (PTY)LTD 1. I app**** for finance through my business Crunchy Bites , please see attached confirmation letter for Crunchy bites contracted to Freshley’s Sales & Marketing , yet the finance was still done on my personal name , I was in for R35k deposit and now I have also lost my VAT of R54 225 and yet we still proceeded with 3 more units from this branch. 2. We fetched the truck (stand to be corrected ) 13 August 2025 , it already had a cracked windscreen was assured it will be repaired in 3 days from delivery. To date it’s not repaired . 3. We were also promised that FAW Isando will cover the cost on the licensing for all the hiccups that occurred. to date no license plate, we on paper plate number 2 4. The truck alignment was totally off on delivery , left indicator bulbs were burnt that cost was R500 to sort out , with a PDI inspection how do we deliver a truck with these kinds of faults. 5. 1st September the truck was on a delivery route with 28k worth of stock , they were stopped at a road block in Boksburg , the paper plate was told to be *****ulent and truck was escorted to the impound yard in Boksburg , Chric was in contact with the driver to give him R500 to get out the situation , 30min later nothing happen we were forced to send R2000 in cash and R500 on a cash send to release the truck. Chris promised to refund the R500 on the same day, yet nothing was received. If we could not return the R500 I could not see the R2000 being refunded hence we didn’t even bother requesting. 6. On the same day I had a meeting with Chris and Fanie regarding all the outstanding issues , it was agreed by Friday I would have received the plates and disc for truck 1 and registration for truck 2. To date I have received nothing . The approval letter 1 I received was incorrect which was for an 8.140 , when I queried it was changed to 6.130. with all these changes the interest rate went from 14% linked to 15.75 % . 29/09/25 - Follow up Good day Jaco As per our discussion on Friday afternoon the following was discussed : 1. Number plates & disc to be sent to Durban for truck 1 – this has been received. 2. Truck 2 – the windscreen is still not repaired. 3. The new disc and plates are not delivered. 4. The 2 approvals , Eugene was meant to revert on the progress – no call or email received. and we have 3 deals approved to which we are waiting on assistance.
Helpful (0)
|Replies (0)FG
Feroz G
1 reviews | Active since Jan 2020
29 Sept 2025, 11:53
Disguting service
12/09/25 1. We took delivery on the 8 August , truck was sent to Durban , today is the 12 September we have no license disc and plates. We are now on paper plate number 3 which is been arranged by FAW Pinetown , I have problem with sending my rep from Verulam to Pinetown every 2nd week to collect this. I was billed R185.33 per trip x 2. 2. We were told that the head office has massive delays hence the truck was only registered on the 2 September 2025 . Truck 2 – Ebrahim Mohammed – Crunchy Bites (PTY)LTD 1. I app**** for finance through my business Crunchy Bites , please see attached confirmation letter for Crunchy bites contracted to Freshley’s Sales & Marketing , yet the finance was still done on my personal name , I was in for R35k deposit and now I have also lost my VAT of R54 225 and yet we still proceeded with 3 more units from this branch. 2. We fetched the truck (stand to be corrected ) 13 August 2025 , it already had a cracked windscreen was assured it will be repaired in 3 days from delivery. To date it’s not repaired . 3. We were also promised that FAW Isando will cover the cost on the licensing for all the hiccups that occurred. to date no license plate, we on paper plate number 2 4. The truck alignment was totally off on delivery , left indicator bulbs were burnt that cost was R500 to sort out , with a PDI inspection how do we deliver a truck with these kinds of faults. 5. 1st September the truck was on a delivery route with 28k worth of stock , they were stopped at a road block in Boksburg , the paper plate was told to be *****ulent and truck was escorted to the impound yard in Boksburg , Chric was in contact with the driver to give him R500 to get out the situation , 30min later nothing happen we were forced to send R2000 in cash and R500 on a cash send to release the truck. Chris promised to refund the R500 on the same day, yet nothing was received. If we could not return the R500 I could not see the R2000 being refunded hence we didn’t even bother requesting. 6. On the same day I had a meeting with Chris and Fanie regarding all the outstanding issues , it was agreed by Friday I would have received the plates and disc for truck 1 and registration for truck 2. To date I have received nothing . The approval letter 1 I received was incorrect which was for an 8.140 , when I queried it was changed to 6.130. with all these changes the interest rate went from 14% linked to 15.75 % . 29/09/25 - Follow up Good day Jaco As per our discussion on Friday afternoon the following was discussed : 1. Number plates & disc to be sent to Durban for truck 1 – this has been received. 2. Truck 2 – the windscreen is still not repaired. 3. The new disc and plates are not delivered. 4. The 2 approvals , Eugene was meant to revert on the progress – no call or email received. and we have 3 deals approved to which we are waiting on assistance.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Oct 2023, 10:26
POOR SERVICE
We bought a "new" 3 tun Truck from Fanie at FAW Trucks Isando. After a waiting period of 3 months, we had an oil leak with our first trip. Nothing seems to be urgent for them.... On further investigation we discovered a rust mark on the cab, and it actually seems that it might be a second hand truck which was sprayed. After 10 days we are still waiting for the oil leak to be repaired.
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2023, 10:26
POOR SERVICE
We bought a "new" 3 tun Truck from Fanie at FAW Trucks Isando. After a waiting period of 3 months, we had an oil leak with our first trip. Nothing seems to be urgent for them.... On further investigation we discovered a rust mark on the cab, and it actually seems that it might be a second hand truck which was sprayed. After 10 days we are still waiting for the oil leak to be repaired.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
24 Jan 2023, 08:42
Kempton FAW is Incompetent
We bought a 5 Tonner from FAW Croydon....3 Months later it is still not delivered....Back and forth incomplete Contract Documents....Worst Service ever...They dont even bother to explain..... Was planningto buy 3 more...No More!!!!
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Anonymous
1 reviews | Active since Jan 2020
24 Jan 2023, 08:42
Kempton FAW is Incompetent
We bought a 5 Tonner from FAW Croydon....3 Months later it is still not delivered....Back and forth incomplete Contract Documents....Worst Service ever...They dont even bother to explain..... Was planningto buy 3 more...No More!!!!
0
Replies (0)CW
Chantel W
1 reviews | Active since Jan 2020
11 Oct 2017, 09:03
Disgusting!
I traded my vehicle in and the agent Norman agreed that the faulty battery would be replaced and outstanding service done. When i received my vehicle on 24 September i discovered that nothing was done and the owner refused to honor the agreement. To date 11 October my trade in is still not paid off as promised and i get false promises causing me to now have a bad credit record. Not only do these employees have no integrity but there is no customer service either.
Helpful (0)
|Replies (0)CW
Chantel W
1 reviews | Active since Jan 2020
11 Oct 2017, 09:03
Disgusting!
I traded my vehicle in and the agent Norman agreed that the faulty battery would be replaced and outstanding service done. When i received my vehicle on 24 September i discovered that nothing was done and the owner refused to honor the agreement. To date 11 October my trade in is still not paid off as promised and i get false promises causing me to now have a bad credit record. Not only do these employees have no integrity but there is no customer service either.
0
Replies (0)