Kenilworth Medicross poor customer service

Kenilworth Medicross has really let me down today! Our doctor took down my email address to send through a prescription that my husband desperately needed, but after an hour, it didn't come through. I went to the pharmacy anyway and asked them to call the doctor for the prescription, and waited at the pharmacy for another half hour. The prescription still didn't arrive in my inbox or with the pharmacy. Eventually, I said I would return later. At the end of the day, I called the pharmacy, but there was still no prescription. We called Medicross to complain, and the receptionist said the reason I didn't get it was because they don't email Level 5 prescriptions (??). My husband was irritated as he had been waiting the entire afternoon for this script, and now they won't send it after the doctor said he would twice (to me and the pharmacy). In response, the receptionist said, "You have an attitude, please put your wife on the phone so I can talk to her instead."

Disgusting service!!