GG
Giselle G
Active since Feb 2021
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
42-day delay and poor communication on fibre installation
If I could give this company zero stars I would! Our experience with Innovative Ad-Media (IAMCONNECT) and Liquid Intelligent Technologies has been nothing short of pathetic. For more than six weeks we have been waiting for a simple fibre activation, despite the infrastructure being fully installed since late September. Both companies have been slow, unresponsive and disorganised — with constant promises, no follow-through and no accountability between them. Emails go unanswered for days, information is inconsistent, and no one seems to take ownership of resolving the issue. Their lack of professionalism and communication has disrupted our operations and caused needless frustration. It is unacceptable that a service provider can take over a month and a half to activate a line, yet still offer no clear date or explanation.
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28 months ago
Exceptional Customer Service and Unmatched Integrity
My husband and I recently purchased a car from Wayne Munroe Cars, and our experience was nothing short of exceptional. From the moment we stepped into their family-owned business, run by Wayne and Grant Munroe, I was met with a level of passion and knowledge that immediately set them apart. What struck me most about Wayne Munroe Cars was their unwavering commitment to honesty and customer satisfaction. In the process of selling our old car and acquiring a new one, an unforeseen setback occurred – our old car was involved in an accident while parked outside our home. The situation seemed dire, and I anticipated the new car deal to fall through. To my surprise, Wayne and Grant Munroe displayed a remarkable level of empathy and understanding. Instead of viewing us as just another transaction, they went out of their way to hold the new car for us, despite the inevitable delays in repairing our old car through insurance. This act of kindness and flexibility is a testament to their exceptional customer service and genuine care for their clients. Throughout the entire process, Wayne and Grant provided invaluable advice, demonstrating their extensive knowledge of cars and ensuring we made an informed decision. Their professionalism extended beyond the showroom to every member of their staff, who were all top-tier in their service and dedication. As a wise woman once told me, the true measure of a company's integrity lies in how they handle unforeseen challenges. Wayne Munroe Cars not only weathered the storm with grace but exceeded all expectations by prioritizing our needs and circumstances. From the initial conversation to the moment we signed the final papers and received the keys, we were consistently made to feel valued and appreciated as individuals, not just customers. It's rare to find a business that seamlessly blends expertise, integrity, and a genuine concern for people, but Wayne Munroe Cars has achieved just that. To Wayne, Grant, and the entire team at Wayne Munroe Cars – thank you for going above and beyond. Your exceptional service has not only earned my loyalty but also my heartfelt recommendation to anyone in search of a reliable, customer-centric car-buying experience. I wish you continued success and prosperity.
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32 months ago
Excellent service!!!
My spouse was admitted to Melomed Tokai Hospital for a duration of one week. Throughout the entire process, spanning from admission to the point of discharge, our interaction with every staff member at Melomed Hospital was truly outstanding! Over the course of that week, I frequented the hospital premises regularly and each time, I was greeted by friendly faces, warm smiles, and cordial greetings, all within an impeccably hygienic setting. The medical practitioners displayed genuine concern and affability, while the nursing staff exhibited a combination of friendliness and helpfulness. This was an unprecedentedly positive encounter within a healthcare facility for me. Well done to Melomed! Your commitment goes beyond simply providing excellent care to your patients; you also create an atmosphere where they feel valued and cared for.
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33 months ago
Kenilworth Medicross poor customer service
Kenilworth Medicross has really let me down today! Our doctor took down my email address to send through a prescription that my husband desperately needed, but after an hour, it didn't come through. I went to the pharmacy anyway and asked them to call the doctor for the prescription, and waited at the pharmacy for another half hour. The prescription still didn't arrive in my inbox or with the pharmacy. Eventually, I said I would return later. At the end of the day, I called the pharmacy, but there was still no prescription. We called Medicross to complain, and the receptionist said the reason I didn't get it was because they don't email Level 5 prescriptions (??). My husband was irritated as he had been waiting the entire afternoon for this script, and now they won't send it after the doctor said he would twice (to me and the pharmacy). In response, the receptionist said, "You have an attitude, please put your wife on the phone so I can talk to her instead." Disgusting service!!
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38 months ago
Excellent customer service!
First impressions are important and THE PET PARLOUR really ticks ALL the boxes: Professional, friendly, excellent customer service - beyond the norm, and their dog grooming services are great! The owner had to leave the parlour for a delivery before our dog was finished, so he called us to update us on our dog, confirm when our dog would be ready, said how great it was to have met us, and apologising that he wouldn't be there when we collected our dog. We collected our dog and found him happy, relaxed and smelling fresh again! Now that is service!
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38 months ago
Poor (very expensive) Service
I searched for reviews on this company and could find none (I see now, one man has posted something on this platform). I loaned a lot of money and paid these guys. The services and support I was told I would get and what I actually got did not match the money spent! After some time it was made apparent to us by family in New Zealand that we weren't being updated regarding changes to laws in NZ that would effect our residency plans. Confronting them about it only highlighted to us how poorly they value their customers. We have since left them. There are many other agencies out there, be careful who you pay your money to.
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56 months ago
unprofessional
When I first tried to find reviews for this company on the net, I couldn't find any and decided to take a chance on them. This is the reason why I felt I should add my review after the fact. If I had one word to describe my experience with VMS it would be: unprofessional. I am not sure if it's due to lack of customer service experience or they just don't really care about business etiquette, but from beginning to end I have had unprofessional dealings with them. They are generally friendly and try to be helpful, but in the business world you have to deliver what you promise, and timeously! I do hope they grow as a company and do better in future, but at the moment there are some things seriously lacking that could be to their detriment.
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56 months ago
Takealot is my best choice in online shopping!
I have been purchasing goods from Takealot on a regular basis since the beginning of lockdown. What I love about Takealot: *Their delivery time is excellent, *It's quick and easy to return unwanted goods; *Their level of customer service is great *If I return something and request a refund, it is, again, quick and easy
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57 months ago
Very poor management and communication
After much investigation into online school options, we finally made our choice to go with Teneo. Despite the common complaint online of parents saying that they have poor communication, we took the leap, made our first payment and were immediately added to their well-oiled online system. I hoped that the negatives I read about were isolated cases and not the norm of the school. They have a great support team who are always quick to respond and are helpful, but our situation was a tricky one (will soon be relocating) and I really needed to speak to someone who could advice us on what would be best for my child. We logged a request for someone to call us back on the 12 July and got an email saying we needed to speak to the "phase head" but NEVER heard back from that person despite numerous follow-up emails to them. We eventually gave up on the 2 Aug and sent an email (seems to be their only way of communication) cancelling our enrollment and asking for a refund. Still waiting. No response. I am very disappointed. Their school has great potential, their learning system seems to me to be one of the best, but whoever is running the school is doing a very poor job at it!
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57 months ago
Very poor communication and terrible management
After much investigation into online school options, we finally made our choice to go with Teneo. Despite the common complaint online of parents saying that they have poor communication, we took the leap, made our first payment and were immediately added to their well-oiled online system. I hoped that the negatives I read about were isolated cases and not the norm of the school. They have a great support team who are always quick to respond and are helpful, but our situation was a tricky one (will soon be relocating) and I really needed to speak to someone who could advice us on what would be best for my child. We logged a request for someone to call us back on the 12 July and got an email saying we needed to speak to the "phase head" but NEVER head back from that person. My husband and I have sent numerous emails to them but only heard back from their support team saying that they "have notified the phase head". We eventually gave up on the 2 Aug and sent an email (seems to be their only way of communication) cancelling our enrollment and asking for a refund. Still waiting. No response. I am very disappointed. Their school has great potential, their learning system seems to me to be one of the best, but whoever is running the school is doing a very poor job at it!
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Review Distribution
5 Star
5 (45.45454545454545%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)