Melomed Private Hospitals
Unclaimed Business
|1.1|13 Reviews (last 12 months)|This business does not respond to reviews
Melomed Private Hospitals
Unclaimed Business
|1.1
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Melomed Private Hospitals is facing significant patient dissatisfaction across multiple branches including Gatesville, Tokai, and Mitchells Plain. A recurring theme is frustration with reception and administrative staff, particularly around medical aid handling and delayed refunds. Customers consistently mention concerns about clinical care quality, rushed consultations, and perceived negligence in ward environments. Several reviewers raise issues with billing transparency and unresponsive management. While some patients acknowledge dedicated doctors, nursing, and support staff, the overall feedback suggests communication, accountability, and patient-centred care need urgent attention.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-100Unlikely
TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAI
Asmaa I
1 reviews | Active since Apr 2026
16 Apr 2026, 17:58
Subject: Formal Complaint – Patient Care and Service Experience Taha Takay (16.04.2026)
Subject: Formal Complaint – Patient Care and Service Experience (16.04.2026) I am writing to formally raise my concern regarding the treatment my son, Taha, and I received during his follow-up visit for a head injury (stitches) on 16.04.2026 at Gastville Medical Centre (Athlone branch). After waiting to be called, we were attended to in an unprofessional manner. The doctor did not introduce himself, nor were we taken to a private consultation area. Instead, we were addressed in the foyer, where the doctor asked the nurse—twice—about the nature of the injury, without directly engaging with me as the parent. The examination itself was rushed and insufficient. My son, a two-year-old with a head injury requiring stitches, was briefly checked while standing, with no thorough assessment conducted. There were no questions regarding his condition, such as his movement, balance, eating habits, vomiting, or speech—basic considerations following a head injury. No full or careful evaluation was performed. The interaction concluded abruptly with a question about whether I required a sick note, and that was the extent of the consultation. As a working mother, I took time off work to ensure my son received proper medical attention. The level of care and professionalism we experienced was unacceptable. There was a complete lack of compassion, communication, and clinical diligence. This felt like a dismissive, “by-the-way” interaction rather than a medical consultation for a young child recovering from a head injury. I chose the Athlone branch specifically because of its reputation for quality paediatric care. Unfortunately, this experience has left me with no confidence or trust in the attending doctor. I do not want my son to be seen by the same doctor for his scheduled stitch removal on 22.04.2026. I would like the following addressed: A clear explanation of how such a standard of care is considered acceptable at your facility Confirmation that my son will be attended to by a different doctor for his follow-up appointment Details on how the hospital intends to address and rectify this situation Clarification on what form of compensation will be provided for the time lost, the lack of service, and the distress caused on 16.04.2026 Please note, I am not seeking a generic apology. I expect a concrete response outlining accountability and corrective action. I look forward to your urgent response. Asmaa Ismail
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Asmaa I
1 reviews | Active since Apr 2026
16 Apr 2026, 17:58
Subject: Formal Complaint – Patient Care and Service Experience Taha Takay (16.04.2026)
Subject: Formal Complaint – Patient Care and Service Experience (16.04.2026) I am writing to formally raise my concern regarding the treatment my son, Taha, and I received during his follow-up visit for a head injury (stitches) on 16.04.2026 at Gastville Medical Centre (Athlone branch). After waiting to be called, we were attended to in an unprofessional manner. The doctor did not introduce himself, nor were we taken to a private consultation area. Instead, we were addressed in the foyer, where the doctor asked the nurse—twice—about the nature of the injury, without directly engaging with me as the parent. The examination itself was rushed and insufficient. My son, a two-year-old with a head injury requiring stitches, was briefly checked while standing, with no thorough assessment conducted. There were no questions regarding his condition, such as his movement, balance, eating habits, vomiting, or speech—basic considerations following a head injury. No full or careful evaluation was performed. The interaction concluded abruptly with a question about whether I required a sick note, and that was the extent of the consultation. As a working mother, I took time off work to ensure my son received proper medical attention. The level of care and professionalism we experienced was unacceptable. There was a complete lack of compassion, communication, and clinical diligence. This felt like a dismissive, “by-the-way” interaction rather than a medical consultation for a young child recovering from a head injury. I chose the Athlone branch specifically because of its reputation for quality paediatric care. Unfortunately, this experience has left me with no confidence or trust in the attending doctor. I do not want my son to be seen by the same doctor for his scheduled stitch removal on 22.04.2026. I would like the following addressed: A clear explanation of how such a standard of care is considered acceptable at your facility Confirmation that my son will be attended to by a different doctor for his follow-up appointment Details on how the hospital intends to address and rectify this situation Clarification on what form of compensation will be provided for the time lost, the lack of service, and the distress caused on 16.04.2026 Please note, I am not seeking a generic apology. I expect a concrete response outlining accountability and corrective action. I look forward to your urgent response. Asmaa Ismail
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abigial M
1 reviews | Active since Feb 2026
26 Feb 2026, 09:57
reception thinking she owne the hospital
pediatric ward the lady @ reception is horrible everything you want to go out of the ward asking her politely if she can open the doors for you she has an attitude i mean how do she expect you to exit the ward of she refuse to open the doors thinking she owne the hospital she will literally see you standing at the door but still refuse opening it her face expression is also not as good for a reception I'm fed up with her attitude really why install those doors n why place her there if u have a problem to open instead of being there to help my son getting better im stressing wanting to go home all because she's making your stay unpleasant making remarks of the doors that's a problem n people being up n down its called a ward for a reason not a prison to kept hostage
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abigial M
1 reviews | Active since Feb 2026
26 Feb 2026, 09:57
reception thinking she owne the hospital
pediatric ward the lady @ reception is horrible everything you want to go out of the ward asking her politely if she can open the doors for you she has an attitude i mean how do she expect you to exit the ward of she refuse to open the doors thinking she owne the hospital she will literally see you standing at the door but still refuse opening it her face expression is also not as good for a reception I'm fed up with her attitude really why install those doors n why place her there if u have a problem to open instead of being there to help my son getting better im stressing wanting to go home all because she's making your stay unpleasant making remarks of the doors that's a problem n people being up n down its called a ward for a reason not a prison to kept hostage
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Glen K
1 reviews | Active since Jan 2026
13 Jan 2026, 01:26
Utterly disgusted.
12/01/2026 01:09am. My last review of Melomed is going to be edited! I have been here 7 days today, and also been moved to 3 different beds, and now they once again want to move me because of a dyalisis patient placed next to me, he's hooked up to a machine, that discharges a putrid smell that made me want to vomit, I complain to sister and asked for a solution. She tells me to sleep with a mask ***? They will move me tomorrow . I'm laying here right NOW with that shot smell, NOT TOMORROW!!! I've been moved 3 times to make way for other patients, I was first here, admitted, placed etc yet I AM THE ONE THEY ARE SHUNTING AROUND.3rd night of insomnia. Beds are been rolled in and out and moved around, cleaners in and out, machines going off all the time from various patients, laundry and cutlery trolleys also up and down day and night 24/7, staff are noisy, on fones, chatting and laughing, some fall asleep at their stations, alarms goes off unattended!. My bed is right by the entrance door, intercom every 5 minutes, and to top it, the door is half stuffed, makes a hellova noise when it opens ! ***? What happened to their oath?? ?? PATIENTS NEED REST/SLEEP Ordered 2 x toasted cheese and tomato for supper, even that they could get right, open my plate, one flat as hell toasted sandwich, WHERE THE F.... is the rest of my supper. Either they forgot it, or someone had half my supper as a snack WHAT HAPPENED TO PEACE, QUITE AND HEALING??? Is this hospitals oath not "PATIENTS COME FIRST" and guarantee PRIME CARE!!! THINK NOT! MELOMED PULL UP YOUR SOCKS, GET YOUR STAFF ON THE RIGHT TRACK, IF THEY NEED TO GO FOR TRAINING, SO BE IT. At the same time, most of them should also learn respect and pride, which should be part of their upbringing. PS, patients are sick, pay an arm and leg for your service, and don't deserve this treatment, staff must become considerate to ALL PATIENTS. Whether they worked a day or night shift, after that shift they go sleep and rest. We patients are kept awake due to the noises of cupboards, cabinets, beds , wheelchairs, cell phones, torches and lights, machines beeping all the time, just doze off, a Dr wakes you, doze again, 5 minutes later they need to check your either blood, give meds whatever, its 24/7 non stop. IT CAN AND MUST BE DONE WITH THE PATIENT AS FIRST PRIORITY. YOU GUYS DONT COME CHEAP, GIVE BACK WHAT WE PAY YOU FOR! Sorry this is a ****ty review, but this was brought on by your staff!
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Glen K
1 reviews | Active since Jan 2026
13 Jan 2026, 01:26
Utterly disgusted.
12/01/2026 01:09am. My last review of Melomed is going to be edited! I have been here 7 days today, and also been moved to 3 different beds, and now they once again want to move me because of a dyalisis patient placed next to me, he's hooked up to a machine, that discharges a putrid smell that made me want to vomit, I complain to sister and asked for a solution. She tells me to sleep with a mask ***? They will move me tomorrow . I'm laying here right NOW with that shot smell, NOT TOMORROW!!! I've been moved 3 times to make way for other patients, I was first here, admitted, placed etc yet I AM THE ONE THEY ARE SHUNTING AROUND.3rd night of insomnia. Beds are been rolled in and out and moved around, cleaners in and out, machines going off all the time from various patients, laundry and cutlery trolleys also up and down day and night 24/7, staff are noisy, on fones, chatting and laughing, some fall asleep at their stations, alarms goes off unattended!. My bed is right by the entrance door, intercom every 5 minutes, and to top it, the door is half stuffed, makes a hellova noise when it opens ! ***? What happened to their oath?? ?? PATIENTS NEED REST/SLEEP Ordered 2 x toasted cheese and tomato for supper, even that they could get right, open my plate, one flat as hell toasted sandwich, WHERE THE F.... is the rest of my supper. Either they forgot it, or someone had half my supper as a snack WHAT HAPPENED TO PEACE, QUITE AND HEALING??? Is this hospitals oath not "PATIENTS COME FIRST" and guarantee PRIME CARE!!! THINK NOT! MELOMED PULL UP YOUR SOCKS, GET YOUR STAFF ON THE RIGHT TRACK, IF THEY NEED TO GO FOR TRAINING, SO BE IT. At the same time, most of them should also learn respect and pride, which should be part of their upbringing. PS, patients are sick, pay an arm and leg for your service, and don't deserve this treatment, staff must become considerate to ALL PATIENTS. Whether they worked a day or night shift, after that shift they go sleep and rest. We patients are kept awake due to the noises of cupboards, cabinets, beds , wheelchairs, cell phones, torches and lights, machines beeping all the time, just doze off, a Dr wakes you, doze again, 5 minutes later they need to check your either blood, give meds whatever, its 24/7 non stop. IT CAN AND MUST BE DONE WITH THE PATIENT AS FIRST PRIORITY. YOU GUYS DONT COME CHEAP, GIVE BACK WHAT WE PAY YOU FOR! Sorry this is a ****ty review, but this was brought on by your staff!
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Sivashni B
1 reviews | Active since Feb 2025
24 Dec 2025, 11:18
Front Desk Main Receiption Pathetic Disgusting Service
Extremely Disgusting Main Receiption Service. No service Clueless we were told it's not her job description to assist us with medical aid. Son was rushed in on Sunday evening through emergency and later at 1am discharged due to no specialist available. Dr informed me he will contact me once the specialist contacts him on way forward. Son went home at 1am I called hospital at 4 30am spoke to Dr on duty he advised me that he would need to come in urgently. Then 10min later received a call from emergency reception saying we must go straight to main receiption they have all information there. I advised Dr and emergency receiption we probably be there at 7 30am. When I got there I went straight to main receiption told lady who actually never introduced herself to me that we here for admission at this point she was clueless no idea what or etc needed to be done. I was then approached by Mr Chilwan who was doing rounds at the hospital I explained to him the situation and he walked with me to the emergency reception area. They advised him front desk should have it but infact never did Dr on duty at emergency walked with and advised me everything will be sorted out. I sat down at front desk. She advised me that my medical aid declined his procedure which was an emergency procedure booked by a specialist. She told me medical aid said his a month on medical aid which is impossible she basically called medical confirming information which was incorrect and considered to be *****ulent without my presence. I then was told by Dr they can write out a letter for Victoria hospital I told Dr on duty something doesn't add up right here. I asked the front receiption lady why did the medical aid decline my son admission she said his only 1 month on medical aid I was shocked when she said that to me. I asked her if there is anyone else at hospital who can assist me she advised me that the medical aid lady is off and no one else to assist me and it's not her job description to assist me further. So I loaded airtime on my cell phone moved away from receiption area and called my medical aid only to find out she called the medical aid without me being present confirming information which is considered to be *****ulent information. Bare in mind we there front 7 30am and my son is sitting in waiting area in pain waiting for a life threatening procedure which the main receiption lady basically *****ed up his hospital administration. I spoke to my medical which on a call with medical aid I went to front desk reception to advise her I am on a call with them and I have the authorization code there was another patient she was busy with she advised me she can't help me or give me a pen to write down the Auth code I then asked if she is refusing to assist I will go to emergency reception for assistance which I did. Got a pen while I was on the call with medical aid got the Auth code and the very helpful lady there loaded onto the system and confirmed everything was authorized I then knocked on the door of emergency room spoke to Dr on duty who I advised it was authorized but earlier the main receiption lady gave incorrect information to medical aid without my presence. Dr at emergency then said he would let the surgeon know. Walked to front main receiption was taken up to surgical ward my son emergency procedure done. Dear Mr Chilwan the Dr's, nursing staff, security, cleaning staff, catering staff are so amazing do excellent work however your front main receiption is the face of the hospital and this experience was most utterly disgusting pathetic experience since attending this hospital. If 1 staff member can put someone's life at risk, the Directors Mr Bharot needs to relook at their front receiption area experience. I am 1 patient what if there were more or will be more in time. Maybe always have a medical aid person on duty to assist especially over season time and a back up plan in place. To the lady with braids at front line you have no customer experience please stop putting peoples life's at risk do your job correctly or if you feel you don't want to move to a different job there are plenty of unemployed people in SA that would die to have a job today. And also you rolled your eyes at me in front of another patient even more disturbing. Don't put peoples life at risk.
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Sivashni B
1 reviews | Active since Feb 2025
24 Dec 2025, 11:18
Front Desk Main Receiption Pathetic Disgusting Service
Extremely Disgusting Main Receiption Service. No service Clueless we were told it's not her job description to assist us with medical aid. Son was rushed in on Sunday evening through emergency and later at 1am discharged due to no specialist available. Dr informed me he will contact me once the specialist contacts him on way forward. Son went home at 1am I called hospital at 4 30am spoke to Dr on duty he advised me that he would need to come in urgently. Then 10min later received a call from emergency reception saying we must go straight to main receiption they have all information there. I advised Dr and emergency receiption we probably be there at 7 30am. When I got there I went straight to main receiption told lady who actually never introduced herself to me that we here for admission at this point she was clueless no idea what or etc needed to be done. I was then approached by Mr Chilwan who was doing rounds at the hospital I explained to him the situation and he walked with me to the emergency reception area. They advised him front desk should have it but infact never did Dr on duty at emergency walked with and advised me everything will be sorted out. I sat down at front desk. She advised me that my medical aid declined his procedure which was an emergency procedure booked by a specialist. She told me medical aid said his a month on medical aid which is impossible she basically called medical confirming information which was incorrect and considered to be *****ulent without my presence. I then was told by Dr they can write out a letter for Victoria hospital I told Dr on duty something doesn't add up right here. I asked the front receiption lady why did the medical aid decline my son admission she said his only 1 month on medical aid I was shocked when she said that to me. I asked her if there is anyone else at hospital who can assist me she advised me that the medical aid lady is off and no one else to assist me and it's not her job description to assist me further. So I loaded airtime on my cell phone moved away from receiption area and called my medical aid only to find out she called the medical aid without me being present confirming information which is considered to be *****ulent information. Bare in mind we there front 7 30am and my son is sitting in waiting area in pain waiting for a life threatening procedure which the main receiption lady basically *****ed up his hospital administration. I spoke to my medical which on a call with medical aid I went to front desk reception to advise her I am on a call with them and I have the authorization code there was another patient she was busy with she advised me she can't help me or give me a pen to write down the Auth code I then asked if she is refusing to assist I will go to emergency reception for assistance which I did. Got a pen while I was on the call with medical aid got the Auth code and the very helpful lady there loaded onto the system and confirmed everything was authorized I then knocked on the door of emergency room spoke to Dr on duty who I advised it was authorized but earlier the main receiption lady gave incorrect information to medical aid without my presence. Dr at emergency then said he would let the surgeon know. Walked to front main receiption was taken up to surgical ward my son emergency procedure done. Dear Mr Chilwan the Dr's, nursing staff, security, cleaning staff, catering staff are so amazing do excellent work however your front main receiption is the face of the hospital and this experience was most utterly disgusting pathetic experience since attending this hospital. If 1 staff member can put someone's life at risk, the Directors Mr Bharot needs to relook at their front receiption area experience. I am 1 patient what if there were more or will be more in time. Maybe always have a medical aid person on duty to assist especially over season time and a back up plan in place. To the lady with braids at front line you have no customer experience please stop putting peoples life's at risk do your job correctly or if you feel you don't want to move to a different job there are plenty of unemployed people in SA that would die to have a job today. And also you rolled your eyes at me in front of another patient even more disturbing. Don't put peoples life at risk.
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Kuchen K
1 reviews | Active since Oct 2019
8 Dec 2025, 11:54
MELOMED TRAUMA UNIT TOKAI MANAGEMENT CUSTOMER SERVICE PATHETIC IN PROCESSING REFUNDS.
Good Morning Everyone, I trust that this email finds everyone well. I am disgusted at the pathetic service being offered by Melomed Trama unit refund department (Shahnaz Carolus).I came in with my wife on the 1 November 2025 for a shattered wrist for a second opinion,However the specialist where not available and I had to make an appointment on the monday.As such nothing could be done or offered by the trauma unit and they advised that the file needs to be closed and a refund given. For an entire month, I have listened to my wife call every day, almost 3 times each day, with this matter not being resolved for a refund of R 1800.As of this morning, apparently my wife's ID is required, to which Shahnaz has never sent an email, returned a single call for an entire month after countless messages being left. Either the whole trauma unit (Admin section) is 1 half of an idiot or merely thinks that this whole process is a joke. Perhaps Melomed should pull the call from ***, to listen to the smile in the voices of those being ambassadors for your business!I would like this matter resolved today or I will seek action via the ombudsman(OHSC) and other social media platforms. We eagerly await to see if a refund that has taken a month to process with an unavailable management team can be completed in a day.
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Kuchen K
1 reviews | Active since Oct 2019
8 Dec 2025, 11:54
MELOMED TRAUMA UNIT TOKAI MANAGEMENT CUSTOMER SERVICE PATHETIC IN PROCESSING REFUNDS.
Good Morning Everyone, I trust that this email finds everyone well. I am disgusted at the pathetic service being offered by Melomed Trama unit refund department (Shahnaz Carolus).I came in with my wife on the 1 November 2025 for a shattered wrist for a second opinion,However the specialist where not available and I had to make an appointment on the monday.As such nothing could be done or offered by the trauma unit and they advised that the file needs to be closed and a refund given. For an entire month, I have listened to my wife call every day, almost 3 times each day, with this matter not being resolved for a refund of R 1800.As of this morning, apparently my wife's ID is required, to which Shahnaz has never sent an email, returned a single call for an entire month after countless messages being left. Either the whole trauma unit (Admin section) is 1 half of an idiot or merely thinks that this whole process is a joke. Perhaps Melomed should pull the call from ***, to listen to the smile in the voices of those being ambassadors for your business!I would like this matter resolved today or I will seek action via the ombudsman(OHSC) and other social media platforms. We eagerly await to see if a refund that has taken a month to process with an unavailable management team can be completed in a day.
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Sadeeqa C
1 reviews | Active since Dec 2025
8 Dec 2025, 06:21
Inhumane service at melomed Tokia
The service at melomed tokai is extremely poor. The staff are treating me as if I have an infectious decrease that's going to kill the rest of the ward. All staff are avoiding me, medical, nursing, cleaning, catering. This all because I have a viral infection that causes colds and flue? According to my dr it was nothing to be concerned about. However this wasn't even disclosed byvtge dr, it was disclosed by a nurse before dr came to speak to me who then proceeded to inform the rest of the wards staff. Since my dr left at 12 yesterday afternoon, the day staff gas not cine in here. The cleaning staff clean from behind a curtain. I had to ask a different nurse to put my nebulizer off which had been running almost an hour after it was done. The staff come in ever 2-3 hours to record what the stats monitor recorded during the night so that it looks as if they were caring for me. I have unplugged the monitor, BP machine, put my drip on pause, take if the oxymetre myself and detangle all the wires before I can go to the toilet. According to the staff the call bottom on the remote dies not work. Yet everything else does. It took them 12 hour and probably 1000 request to eventually bring me clean drinking water as yesterday mornings water just stood here collecting dust. Even though I asked for clean drinking water. Even the tissue bag which is full of my germs I had to empty myself. Reuse, the nurse saw me puking in it this morning and just closed the curtain. I would rather due at home than go through this treatment. It's inhumane. And the way the staff here had been treating me hereby cruel, inhumane and not addressed at all. Not by the unit manager. Not by the senior staff and definitely not by the hospitals management. The only time they did anything was when i complained and the only people who came closer where some of he staff on duty who knows men from a previous stay in hospital who knew I was not a difficult patient . It's disgusting to think a health care facility facility which takes R10000 of rands from your medical aid for hospitalization and that purpose to be a private hospital can treat people in this manner. What makes it even sadder is that all the staff who were treating me like this are from the same ethnic group. Which I don't belong to. Im not trying to make this about race but in no way or form should any person regardless of difference be treated any differently
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Sadeeqa C
1 reviews | Active since Dec 2025
8 Dec 2025, 06:21
Inhumane service at melomed Tokia
The service at melomed tokai is extremely poor. The staff are treating me as if I have an infectious decrease that's going to kill the rest of the ward. All staff are avoiding me, medical, nursing, cleaning, catering. This all because I have a viral infection that causes colds and flue? According to my dr it was nothing to be concerned about. However this wasn't even disclosed byvtge dr, it was disclosed by a nurse before dr came to speak to me who then proceeded to inform the rest of the wards staff. Since my dr left at 12 yesterday afternoon, the day staff gas not cine in here. The cleaning staff clean from behind a curtain. I had to ask a different nurse to put my nebulizer off which had been running almost an hour after it was done. The staff come in ever 2-3 hours to record what the stats monitor recorded during the night so that it looks as if they were caring for me. I have unplugged the monitor, BP machine, put my drip on pause, take if the oxymetre myself and detangle all the wires before I can go to the toilet. According to the staff the call bottom on the remote dies not work. Yet everything else does. It took them 12 hour and probably 1000 request to eventually bring me clean drinking water as yesterday mornings water just stood here collecting dust. Even though I asked for clean drinking water. Even the tissue bag which is full of my germs I had to empty myself. Reuse, the nurse saw me puking in it this morning and just closed the curtain. I would rather due at home than go through this treatment. It's inhumane. And the way the staff here had been treating me hereby cruel, inhumane and not addressed at all. Not by the unit manager. Not by the senior staff and definitely not by the hospitals management. The only time they did anything was when i complained and the only people who came closer where some of he staff on duty who knows men from a previous stay in hospital who knew I was not a difficult patient . It's disgusting to think a health care facility facility which takes R10000 of rands from your medical aid for hospitalization and that purpose to be a private hospital can treat people in this manner. What makes it even sadder is that all the staff who were treating me like this are from the same ethnic group. Which I don't belong to. Im not trying to make this about race but in no way or form should any person regardless of difference be treated any differently
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RobynLee
1 reviews | Active since Sept 2025
2 Dec 2025, 07:50
Extremely Disappointed with Melomed Tokai Hospital I am extremely disappointed with the service I have received from Melomed Tokai Hospital
Extremely Disappointed with Melomed Tokai Hospital I am extremely disappointed with the service I have received from Melomed Tokai Hospital. I have been waiting over a month for my refund, and despite calling repeatedly, I keep getting told that “someone will call me back” — yet nobody ever does. Client Services made empty promises and offered no real assistance. The phone just rings with no answer, and hospital management is never available or willing to speak to me. It is unacceptable that after so long, I still have not received my refund, and I have had to chase the hospital every step of the way. The lack of communication and accountability is shocking for a healthcare facility. This experience has been extremely frustrating, and I would not recommend Melomed Tokai based on how poorly they treat their patients after payment has been made.
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RobynLee
1 reviews | Active since Sept 2025
2 Dec 2025, 07:50
Extremely Disappointed with Melomed Tokai Hospital I am extremely disappointed with the service I have received from Melomed Tokai Hospital
Extremely Disappointed with Melomed Tokai Hospital I am extremely disappointed with the service I have received from Melomed Tokai Hospital. I have been waiting over a month for my refund, and despite calling repeatedly, I keep getting told that “someone will call me back” — yet nobody ever does. Client Services made empty promises and offered no real assistance. The phone just rings with no answer, and hospital management is never available or willing to speak to me. It is unacceptable that after so long, I still have not received my refund, and I have had to chase the hospital every step of the way. The lack of communication and accountability is shocking for a healthcare facility. This experience has been extremely frustrating, and I would not recommend Melomed Tokai based on how poorly they treat their patients after payment has been made.
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Glen D
1 reviews | Active since Aug 2014
14 Nov 2025, 16:14
Staff Negligence in ICU results in death
A few weeks i transferred from melomed Mitchell's plain to melomed Gatesville for an angiogram. The 1st night wasn't too bad in Gatesville, however the madness starts on the 2nd day! Doctor and his came around to do an echo and all seemed ok. Doctor still said the final decision is mine. Called my wife with the results, for her also to say the final decision is mine. Next to me was a Boeta who was also scheduled for an angiogram. The man was returned to ward after the procedure and was told to his legs still. The man is half sedated and was told keep still? Later the evening i went to the toilet and saw the Boeta's right leg was moved and there was no nurse at his bedside. I came back from the bathroom 20 minutes later (hospital food) and he was still in that position and still no nurse. A few mintues later the alarms were going off at his bed and 10minutes after the alarms did his nurse return. Nurse put off the alarms, adjusted the Boeta'a position and did a few checks. Less than 30min later did the alarms go off again and now the Boeta's bed is surrounded by nurses and whoever else. Nearly a hour of this goes by before things quiet down. A few hours go by and they rush the Boeta to theatre. The Boeta passed away in theatre from "complications".. Morning came and i told the nursing staff i do not want to proceed with the angiogram and want to go home. The doctor came and told him I'm not doing the angiogram and gave the reason why. The ward manager Petrus came to me and said that it was because of other stuff, i must not worry and say too much. Someone died because of negligence and i was told not to say too much. The ripple effect of this has caused me to not trust the staff at all and now have anxiety & fear of hospitals. To the family of the Boeta, may the Almighty grant him the highest abode in paradise.
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Glen D
1 reviews | Active since Aug 2014
14 Nov 2025, 16:14
Staff Negligence in ICU results in death
A few weeks i transferred from melomed Mitchell's plain to melomed Gatesville for an angiogram. The 1st night wasn't too bad in Gatesville, however the madness starts on the 2nd day! Doctor and his came around to do an echo and all seemed ok. Doctor still said the final decision is mine. Called my wife with the results, for her also to say the final decision is mine. Next to me was a Boeta who was also scheduled for an angiogram. The man was returned to ward after the procedure and was told to his legs still. The man is half sedated and was told keep still? Later the evening i went to the toilet and saw the Boeta's right leg was moved and there was no nurse at his bedside. I came back from the bathroom 20 minutes later (hospital food) and he was still in that position and still no nurse. A few mintues later the alarms were going off at his bed and 10minutes after the alarms did his nurse return. Nurse put off the alarms, adjusted the Boeta'a position and did a few checks. Less than 30min later did the alarms go off again and now the Boeta's bed is surrounded by nurses and whoever else. Nearly a hour of this goes by before things quiet down. A few hours go by and they rush the Boeta to theatre. The Boeta passed away in theatre from "complications".. Morning came and i told the nursing staff i do not want to proceed with the angiogram and want to go home. The doctor came and told him I'm not doing the angiogram and gave the reason why. The ward manager Petrus came to me and said that it was because of other stuff, i must not worry and say too much. Someone died because of negligence and i was told not to say too much. The ripple effect of this has caused me to not trust the staff at all and now have anxiety & fear of hospitals. To the family of the Boeta, may the Almighty grant him the highest abode in paradise.
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