GD
Glen D
Active since Aug 2014
2
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2 reviews5 months ago
Staff Negligence in ICU results in death
A few weeks i transferred from melomed Mitchell's plain to melomed Gatesville for an angiogram. The 1st night wasn't too bad in Gatesville, however the madness starts on the 2nd day! Doctor and his came around to do an echo and all seemed ok. Doctor still said the final decision is mine. Called my wife with the results, for her also to say the final decision is mine. Next to me was a Boeta who was also scheduled for an angiogram. The man was returned to ward after the procedure and was told to his legs still. The man is half sedated and was told keep still? Later the evening i went to the toilet and saw the Boeta's right leg was moved and there was no nurse at his bedside. I came back from the bathroom 20 minutes later (hospital food) and he was still in that position and still no nurse. A few mintues later the alarms were going off at his bed and 10minutes after the alarms did his nurse return. Nurse put off the alarms, adjusted the Boeta'a position and did a few checks. Less than 30min later did the alarms go off again and now the Boeta's bed is surrounded by nurses and whoever else. Nearly a hour of this goes by before things quiet down. A few hours go by and they rush the Boeta to theatre. The Boeta passed away in theatre from "complications".. Morning came and i told the nursing staff i do not want to proceed with the angiogram and want to go home. The doctor came and told him I'm not doing the angiogram and gave the reason why. The ward manager Petrus came to me and said that it was because of other stuff, i must not worry and say too much. Someone died because of negligence and i was told not to say too much. The ripple effect of this has caused me to not trust the staff at all and now have anxiety & fear of hospitals. To the family of the Boeta, may the Almighty grant him the highest abode in paradise.
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79 months ago
Vodashop Commit Fraud
I recently booked in my Samsung A8 at the Vodacom Tygervalley store, as the phone stopped working. At the book-in I was advised my charging block was lose, which was not. The phone was checked for any physical damages and noted no damages. I was informed of a R57 quote rejection fee, should I reject the quotation to fix the phone. I mentioned that the phone is under warranty. Now the funnies start.... The next day, or day thereafter I receive a SMS with a R5k+ quote to repair the phone. I rejected the quote and when in-store, had pay the R57 quote rejection fee. When asked what was wrong with the phone, the consultant said there is nothing on system and the printout had no information either. Feeling frazzled by all of this, I posted my experience on Vodacom's Facebook page. I was then asked via comment from the social media team if store management was informed and was advised to inform them. I informed the social media team of doing so, when I go to the store. Not long after the first suggestion, Vodacom said I should contact Samsung and pursue the matter with them. I asked if Samsung issued me the Samsung A8 or Vodacom Tygervalley. No response to the posed question. I was then advised to return to the store and book the Samsung A8 in again for investigation. When I went to the store to book the phone in again, as advised by the Vodacom Social Media team, the first thing I confirmed if the charging block was lose and was confirm it was not. The assistant then mentioned that if the charging block is lose the repair will be treated as non-warranty. Then, after booking in the Samsung A8 again, it was discovered that the returned phone was in fact a Samsung A5! And along with this Samsung A5 the damage report suddenly surfaced. I booked in a Samsung A8 and was return Samsung A5. After posting this on their facebook page, I was advised to refer the matter to the repair centre. Yesterday I received a call from their social media team, who conferenced a call with the repair centre to "get to the bottom of this". No resolve was reached. After the conference call, I received another call from the social media team. I want to commend this agent for trying, but that's it. He mentioned the store said the cause of damage was a crack running the length of the LCD. This is a stark contrast of the report when the phone was booked in. What I'd like to know is after the initial walk in and abysmal service: Why are they sending me from pillar to post? Why have they given me a different phone from the phone I booked in? I have the receipts with different IMEI numbers Why after I made some noise was the damage report was found? Why was the phone booked in as a non-warranty repair? Why would they con me by saying the charging block was lose, to make me pay?
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