KK
Kuchen K
Active since Oct 2019
6
Reviews
0
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Reviews
6 reviews4 months ago
MELOMED TRAUMA UNIT TOKAI MANAGEMENT CUSTOMER SERVICE PATHETIC IN PROCESSING REFUNDS.
Good Morning Everyone, I trust that this email finds everyone well. I am disgusted at the pathetic service being offered by Melomed Trama unit refund department (Shahnaz Carolus).I came in with my wife on the 1 November 2025 for a shattered wrist for a second opinion,However the specialist where not available and I had to make an appointment on the monday.As such nothing could be done or offered by the trauma unit and they advised that the file needs to be closed and a refund given. For an entire month, I have listened to my wife call every day, almost 3 times each day, with this matter not being resolved for a refund of R 1800.As of this morning, apparently my wife's ID is required, to which Shahnaz has never sent an email, returned a single call for an entire month after countless messages being left. Either the whole trauma unit (Admin section) is 1 half of an idiot or merely thinks that this whole process is a joke. Perhaps Melomed should pull the call from 076 379 4687, to listen to the smile in the voices of those being ambassadors for your business!I would like this matter resolved today or I will seek action via the ombudsman(OHSC) and other social media platforms. We eagerly await to see if a refund that has taken a month to process with an unavailable management team can be completed in a day.
0 replies
43 months ago
C-Fibre Suspending my Service without any reason
Good Morning Thobani & C-Fibre team, I trust that this email finds you well. I am not merely going to accept an email advising that everything is resolved and sorted out. Attached is over 10 emails relating to C-Fibre advising me that my account has been suspended & then saying it is UnSuspended & so it goes on. I have been with Cell C Fibre since 2018 & since 2019 I have been paying my account manually until I recently moved. Thobani knows that I prefer to pay my account and have kept it in credit ever since I have been in managing it. The moment I agreed to the debit order and received my new account number everything has been going wrong. I can't request a statement reflecting my balance from ANY Department at Cell CThe links you provide in the emails don't workBeing able to receive any decent service has proven to be embarrassingThis is what I want to know:Why am I receiving so many emails in reference to my account that is conflicting? Why was no contact even made or attempted? What actually happened? Solution: Allow me to go back to manual payments & provide me with a contact email so POPs can be sent via email. Send me a statement as before so we have a record of what is happening. I look forward to hearing from you in due course. Kind RegardsKuchen Kannemeyer
133 replies
45 months ago
PATHETIC CUSTOMER SERVICE & POOR SERVICE DELIVERY
Dear Cell C, I am wanting my actual month statement NOT AN INVOICE!!!! Can we stop with this stupidity and listen to what I'm actually asking for! Attached is an example of what I want - BUT I want it ]for this month with my address updated Kindly have an August Statement 2022 emailed to me urgently, reflecting my new address -54 Southern Cross Drive, Bel Ombre, 7806. On Wed, 17 Aug 2022 at 08:57, <support@cfibre.co.za> wrote: Thank you for contacting us! We have received your email. Dear Kuchen Kannemeyer, Dear Kuchen Kannemeyer, Thank you for contacting CFibre support. Kindly note we tried to contact you on 0743243126 the number went to voicemail please provide an alternative number to assist further, please see the attached invoice statement for August 2022. Please be advised the ticket will close however it will automatically reopen once you have replied to this email or kindly contact 084135 opt 4. Regards Cfibre Support TICKET DETAILS: Customer Name: Kuchen Kannemeyer Email: kuchenku****mail.com Mobile: 0743243126 Subject: August Statement Required Urgently Description: CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe. Good Afternoon Guys, I trust that you are well. I have now officially requested my August Statement, not an Invoice, reflecting my updated physical address. @Thobani Zakwe Cell C Fibre I am disappointed in you the most as a VIP Escalations agent! I have left multiple messages for you & I have emailed you countless times with no response or call. It was you who gave me your word a couple of years ago when I went to Hello Peter, Social Media & the Ombudsman for Cell C's POOR SERVICE. Now it is you, showing me that exact same level of service. We had an understanding that I would ensure that my account is always paid with no issues & you would ensure that if I had any problems, I could contact you to have them resolved. My Account has always been in Credit & up until this point for the most part you have been great... Kindly have an August Statement 2022 emailed to me urgently, reflecting my new address -54 Southern Cross Drive, Bel Ombre, 7806. If I have no joy or success after this email be warned that I will then hold Cell C billings & Admin, Along with yourself accountable for your customer service, ability to action requests, lack of response, etc. I hope that it doesn't come to that - and I shouldn't need to that length to get my requests actioned! Kind Regards Kuchen Kannemeyer CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe. Good Afternoon Guys, I trust that you are well. I have now officially requested my August Statement, not an Invoice, reflecting my updated physical address. @Thobani Zakwe Cell C Fibre I am disappointed in you the most as a VIP Escalations agent! I have left multiple messages for you & I have emailed you countless times with no response or call. It was you who gave me your word a couple of years ago when I went to Hello Peter, Social Media & the Ombudsman for Cell C's POOR SERVICE. Now it is you, showing me that exact same level of service. We had an understanding that I would ensure that my account is always paid with no issues & you would ensure that if I had any problems, I could contact you to have them resolved. My Account has always been in Credit & up until this point for the most part you have been great... Kindly have an August Statement 2022 emailed to me urgently, reflecting my new address -54 Southern Cross Drive, Bel Ombre, 7806. If I have no joy or success after this email be warned that I will then hold Cell C billings & Admin, Along with yourself accountable for your customer service, ability to action requests, lack of response, etc. I hope that it doesn't come to that - and I shouldn't need to that length to get my requests actioned! Kind Regards Kuchen Kannemeyer
134 replies
55 months ago
Sportscene Cavendish Square - Incompetent Staff
I went to Sportscene Cavendish Square for 2 reasons: 1 - I required a new sneaker and found one I like and purchase 2 - My daughter is purchasing me a birthday gift and likes to purchase me T-shirts from Sportscene. Sadly when we arrived home ready to leave to go away for the weekend I find that both of my sneakers have the tags on them and I walked out of the shoe and nothing happened. So firstly I am unable to wear my sneakers I purchased for my birthday and what is the point of the security beams if they don't work!!!!! I work hard to buy myself what I want so that I have it when I need it- Not look at it in a box because SPORTSCENE staff are not trained well enough to know what to check or what to do. Thank you Sportscene for messing things up for me and offer such poor resolve when I called in to let you. I forgot that it is me who inconvenienced you as the customer# I don't want your sorry its doesn't fix my situation
53 replies
65 months ago
Hisense-HIS737951 -PATHETIC SERVICE ACROSS ALL DEVISION'S
Good morning HISence, As I have yet to hear back from you after 5 days of me sending you an email adding in your respective division,I have added the Ombudsman into this email to ensure the lack of service is noted. It is now the 9th December 2020 & Lushy from HISENCE issued the Pro Forma on the 2nd November 2020.5 weeks and counting to understand how such a big brand can be this incapable of ordering a correct part or even being able to offer proper customer service. I will never purchase further HISENCE products based on the PATHETIC SERVICE!!!!! I eagerly awaiting to see If HISENCE's -SERVICE, SPARES OR COMPLAINTS DIVISION will continue to have no SLA and let me build a story book based on ****ty service. Kind RegardsKuchen Kannemeyer On Fri, 4 Dec 2020 at 13:29, Kuchen Kannemeyer <kuchenku****mail.com> wrote: Hi Mario Le Grange & Lushay, I am emailing you with regards to my washing machine that is sitting. I am more irritated at the lack of service you offer based on me needing to chase you constantly for an update.I have paid you your call out fee & for the part required, all of this was done a month ago to date. HISense -Lushay- you order the incorrect part more than 3 weeks ago and still your ability to get the correct one is lacking.Today is the 4th December Payment was made the 4th November 2020. How long will this process be prolonged before the part is given to S W Service so that I can actually have my washing machine sorted? Kind Advise what will now be taking place - My next step will be to the Hello Peter & the Ombudsman. Kind RegardsKuchen Kannemeyer074 324 3126
351 replies
79 months ago
CELL C PATHETIC SERVICE
CELL C has by far shown me that there service delivery towards there clients is absolutely pathetic, further to that they do not have the ability to resolve simple issues. My Fibre line was completely deactivated due to "none-Payment", however, what is weird is that I signed a Debit order form giving consent for funds to be deducted on the 30th of each month. In September CELL C found it okay to take funds over R1000 on the 26th with no authority & then wait until the 2nd of October to take the balance. When there was no funds available CELL C completely deactivated my line without a call or notice or anything. Further to this, I was advised by Support agents that my account is owing (which it was and that I would need to pay to have it sorted out). I then paid double to ensure that this never happens again and have been waiting almost 72hours to have a line activated. But no I'm told that I have to reapply for a completely new line after paying over. The sale rep Zain advised that he is able to resubmit the old forms which are sitting with Thamarie in Admin to process. But when calling into the support centre to confirm the status, I'm told nothing is happening as the forms that Zain pulled off the sequel server was never submitted. So I am in credit with CELL C because they have no IDEA how debit correctly, Spen more than R1000 in data bundles and still no re-connection or nothing. CELL C YOU OFFER THE WORST SERVICE TO DATE FROM SOMEONE WHO HAS 3 DEVICES AND FIBRE WITH YOU. I'm better off somewhere else.
1575 replies
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