Poor Service

I am extremely dissatisfied with the service from Kenings Car Van And Truck Hire (Durban). I paid two deposits that were never refunded, despite the vehicles being returned, and all my follow-ups have been ignored or unresolved. To make matters worse, the company debited money from my bank account without any explanation, invoice, or authorization, and no one has been able to provide a clear reason for this charge. This conduct is unprofessional and unacceptable, and I am requesting the immediate refund of both deposits as well as a full explanation and reversal of the unauthorized debit.