Disgusted in Service

I would start by describing my Service to utterly disgusting.

I made online purchase and followed necessary protocol by supplying information to add phone calls to make sure that my order was correct. Please note it was my 1st attempt and feel my very last and would not ever recommend this business namely Kenly Florist/Flowers.

I made several calls explaining dates/times and recipetant details for delivery.

I havent received a call back from the property to inform me on delivery status, to find out that the driver was sent out to other clients because mistakes were made by the property and leaving my order to be in vehicle practically the whole day.

My order of Flowers will now not be delivered today without notice from property and I feel disgusted with the service having my calls being handed over to other co workers.

I personally called the driver to find out his location and was told that he won't make it. And is sorting out something of a bigger order. So my simple/small order was set aside to accommodate another order... Sad sad... Herein supplied text from the property "Dear Clayton Thank you for placing your order with Kenly Florist. We look forward to helping you brighten up your loved ones day"

I feel that this slogan has not been met or if its a headline used by the business.

Ive stipulated for delivery time of 13h00 and was told they have 2 orders in a surrounding area and would accommodate. By no later than 14h30

I made a call by 14h48 and with not one received call from the business and I as type out this complaint. Its 16h00.

4-5calls were made by me(customer) and 1 call to the driver

This service is disgusting and I'm not happy about this.

Company Details Christine Kenly Flowers Management