Pathetic service of ugly flowers

After sending three emails and trying to give John an idea from his website what I required.I even phoned him twice to confirm that the flowers will be made as per his picture this morning.He couldnot deliver eventhough its 5 minutes away.I cam through two hour traffic just to hear he has not prepared the flowers.Then he starts off asking me what did I want I was stunned.Off he went made the flowers that looked Nothing like the picy I emailed.Absolutely pathetic!Then telling me the flowers are expensive.I could have gone to another shop yesterday to arrange.His pathetic way of dealing with customers sickens me.I had No choice but to take the ugly bunch of flowers.The Worst flowers I have ever seen with an attitude of disregard.He shouldn't be selling flowers.Never will I ever recommend his Pathetic business.