Misleading Stock & Price Change – Kenwood South Africa

I purchased the Kenwood 25L Stainless Steel MOA26.600SS Air Fryer advertised on their website at a sale price of R2,650 (down from R3,560). After completing my order, I was informed that the item was “out of stock” and that their system had not updated their inventory in time. I was offered a refund (which was processed promptly) and advised to try other retailers like Makro, Game, or Hirsch, where it was fully priced.

However, just a few days later, the same product reappeared on their website – still on “sale” – but now priced at R3,150, marked down from the same R3,560.

This raises a serious question: was the product truly out of stock, or was the lower price simply withdrawn to adjust their promotion? Either way, it leaves a poor impression of transparency and customer trust.