JP
Julian P
Active since Aug 2019
8
Reviews
0
Industries
Reviews
8 reviews8 months ago
Unacceptable Delivery Service and Poor Customer Care from Makro Centurion
I recently purchased a fridge from Makro Centurion and had an extremely disappointing experience with the delivery. The delivery team struggled to get the fridge through my front door. I personally removed the door to create enough space and communicated this to them. Instead of assisting, they left, promised to return in 10 minutes, and never came back. They stopped answering their phones and abandoned my fridge outside my home. I contacted the branch and was told the deliveries manager would call me back. No one did. My repeated calls were ignored or went unanswered. I was left home alone with my wife and our 6-month-old baby, forced to pay strangers from the street to help me move the fridge inside. When Makro eventually responded, there was no apology or remorse for the inconvenience I endured. Instead, the explanation given was that drivers only take appliances inside “if they fit” and that leaving the fridge at my front door could be considered a complete delivery. This is unacceptable. The space was sufficient, I had removed the door, and I was ready to assist — yet I was still left stranded. What made this worse was the dishonesty — the driver promised to return and never did. After years of loyal shopping at Makro, I am deeply disappointed. This experience has made me question whether Makro truly values its customers, as the lack of accountability and customer care is alarming.
7 replies
8 months ago
Misleading Stock & Price Change – Kenwood South Africa
I purchased the Kenwood 25L Stainless Steel MOA26.600SS Air Fryer advertised on their website at a sale price of R2,650 (down from R3,560). After completing my order, I was informed that the item was “out of stock” and that their system had not updated their inventory in time. I was offered a refund (which was processed promptly) and advised to try other retailers like Makro, Game, or Hirsch, where it was fully priced. However, just a few days later, the same product reappeared on their website – still on “sale” – but now priced at R3,150, marked down from the same R3,560. This raises a serious question: was the product truly out of stock, or was the lower price simply withdrawn to adjust their promotion? Either way, it leaves a poor impression of transparency and customer trust.
0 replies
10 months ago
Fantastic Service from Karen, Corne & the OOBA Team
A huge thank you to the OOBA team — specifically Karen and Corne — for all your help and support during our bond process. You made everything so much easier and less stressful; Karen’s attention to detail and Corne’s constant and prompt communication. Really appreciated how on the ball you both were and how smoothly everything went.
56 replies
18 months ago
Heartfelt Thanks to Kansai Plascon SA for Their Generous Donation
I would like to extend my sincere gratitude to the Plascon team (especially Yvonne Ryland) for their recent donation of paints to my childhood church in the Karoo, Eastern Cape; Uniting Reformed Church in Southern Africa Jansenville- Klipplaat congregation. This generous act has brought new life to our community space and has had a profound impact on the church and its members. The fresh coat of paint not only enhances the aesthetic appeal of the buildings but also uplifts the spirits of everyone who attends. It demonstrates Plascon's commitment to supporting local communities and enriching lives. Thank you, Plascon, for your kindness and for making a positive difference in our church and community. Your contribution is truly appreciated!
53 replies
72 months ago
Veldskoene- Fantastic Service
I just opened my veldskoene package and they are perfect. Always needed a pair in my life. Inside I also found a nice gesture thanking me for my purchase during the lockdown period.
0 replies
73 months ago
Router data allocation not received
I had a WiFi router contract with Telkom which ended on the 3rd of March 2020. I was charged a pro-rata fee for the 3 days in March, for which data was allocated to my router. I was, however, unable to connect to my WiFi from the first of March, for reasons that were unknown to me. I received an SMS from Telkkm explaining that they were having connectivity issues and would notify me once those issues were solved. Couldn't connect for the remainder of my contract (from end of February until and including 3rd of March) and just assumed that once the issues were resolved, I would be allocated the data I was not able to use while they were experiencing technical issues. I called their customer service centre and was told that because the contract had ended, they couldn't look back into my records, and that the data was lost even if it's their fault that I couldn't use the data. Which I seriously feel is ridiculous. I paid for data, they allocated it to me, but I was not able to use it. And now I'm told that its lost because the contract ended. If it wasn't for the connectivity issues they experienced I would have used the data I had paid for. Extremely disappointed. I have had 2 cell phone and 2 router contracts with Telkom and I am honestly disappointed and will probably not consider using them again in the future.
0 replies
76 months ago
WORST service from MAKRO
I enquired about an order I placed and paid for online on the 30th of November 2019 and received a reply that said one of your customer service agents will get back to me with feedback. This was after I kept on getting promises that my order was on its way but never made it to me. Few days went past and I didn’t hear anything. Decided to do a follow up and still haven't received a response. Everytime I call their call centre and I give them my order number, they drop the phone in my ear. I have ran out of patience having to wait for my item to arrive. This really isn’t acceptable and I have to say the worst service I have ever received from anyone.
61 replies
81 months ago
Great service MiWay
I phoned MiWay to review my policy and see if they can't adjust my excess amounts on my insurance. I was helped by a lady named Anathi and she was just delightful and so assisting. Great service I have to say. Thank you
105 replies
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4 (50%)
4 Star
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3 Star
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2 Star
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1 Star
4 (50%)