Keratin Lab
3.3|7 reviews
RK
Raighaana K
1 reviews | Active since Member
08 Jun 2021, 10:09
Bad service!
I had the worst experience with hair stylist Gabeeba. The service I asked for was a colour and a cut. The stylist that applied the dye to my hair informed me it should be on my hair for 30 minutes. It was on my hair for longer than 30 minutes and I asked Gabeeba if it shouldn’t be rinsed off as it’s been on my hair for longer than 30 minutes & pieces of my hair was starting to get hard.
She then gave me a whole lot of attitude and sarcasm saying “my darling I won’t over process your hair and don’t worry I won’t let your hair fall out” her tone and attitude just put me off and all I did was keep quiet and said okay.
Thereafter she had a different stylist wash my hair. And she took over, as she was drying my hair she had asked what I did with my hair before & I explained to her. She then gave me attitude saying I want to be my own hairdresser at home but complain about colour being on my hair for more than 30 minutes… Anyway, I still didn’t mention anything explained to her I did not bleach my hair before coming to the salon and she kept insisting I did.
Yes, right enough my hair is in a bad state but I am the client and the stylist has no right to make me feel stupid and give me attitude and be sarcastic with me if I’m going to ask them a question. I’m paying for a service at the end of the day.
I then asked to have my hair cut into layers. She then asks me how I style my hair at home & I informed her I don’t style my hair & she looks at me and tells me “so why am I cutting your hair into layers”
Just overall I feel like the whole experience with that specific stylist wasn’t pleasant, her whole attitude changed after I asked her a simple question in the nicest way possible and all she could talk about was how damaged my hair is and made me feel stupid.
No matter what the client tells you or asks you, you have no right to speak to a client in that way. Or belittle them.
I just wanted to also mention I asked for a ash brown hair colour and currently my hair is BLACK.
Definitely won’t be going there again.
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Replies (53)Keratin Lab's replyOfficial
09 Jun 2021, 11:38Hi Raighaana,
Hope you well. It is with great regret to learn that you feel this way and we were unable to meet your expectations as you hadn't mentioned anything when you were in salon on Saturday. We believe when posed with the question thrice if you were happy with your hair you responded yes all three times. We appologize for the nature of your hair result and experience at our hair salon, however when consulting with you we had informed you that your demands were unreachable due to the state of your hair and as much as we thrive for client excelence and satisfaction some times we are unable to push the limits of the hair strand. We once again we humbly apologize for not meeting your expectations and will in future refrain from educating our clients as it gets missinterpredited as attitude or sarcasm. If however you reconsider visiting the hair salon and sit in any other sylsit's chair, feel free to redeem a discount of 10% for any in salon services. Take care my dear and all the best with your future endeveours.
Hope you well. It is with great regret to learn that you feel this way and we were unable to meet your expectations as you hadn't mentioned anything when you were in salon on Saturday. We believe when posed with the question thrice if you were happy with your hair you responded yes all three times. We appologize for the nature of your hair result and experience at our hair salon, however when consulting with you we had informed you that your demands were unreachable due to the state of your hair and as much as we thrive for client excelence and satisfaction some times we are unable to push the limits of the hair strand. We once again we humbly apologize for not meeting your expectations and will in future refrain from educating our clients as it gets missinterpredited as attitude or sarcasm. If however you reconsider visiting the hair salon and sit in any other sylsit's chair, feel free to redeem a discount of 10% for any in salon services. Take care my dear and all the best with your future endeveours.
Best regards,
Keratin Lab's reply09 Jun 2021, 11:38
Official
Hi Raighaana,
Hope you well. It is with great regret to learn that you feel this way and we were unable to meet your expectations as you hadn't mentioned anything when you were in salon on Saturday. We believe when posed with the question thrice if you were happy with your hair you responded yes all three times. We appologize for the nature of your hair result and experience at our hair salon, however when consulting with you we had informed you that your demands were unreachable due to the state of your hair and as much as we thrive for client excelence and satisfaction some times we are unable to push the limits of the hair strand. We once again we humbly apologize for not meeting your expectations and will in future refrain from educating our clients as it gets missinterpredited as attitude or sarcasm. If however you reconsider visiting the hair salon and sit in any other sylsit's chair, feel free to redeem a discount of 10% for any in salon services. Take care my dear and all the best with your future endeveours.
Hope you well. It is with great regret to learn that you feel this way and we were unable to meet your expectations as you hadn't mentioned anything when you were in salon on Saturday. We believe when posed with the question thrice if you were happy with your hair you responded yes all three times. We appologize for the nature of your hair result and experience at our hair salon, however when consulting with you we had informed you that your demands were unreachable due to the state of your hair and as much as we thrive for client excelence and satisfaction some times we are unable to push the limits of the hair strand. We once again we humbly apologize for not meeting your expectations and will in future refrain from educating our clients as it gets missinterpredited as attitude or sarcasm. If however you reconsider visiting the hair salon and sit in any other sylsit's chair, feel free to redeem a discount of 10% for any in salon services. Take care my dear and all the best with your future endeveours.
Best regards,