RK
Raighaana K
Active since Feb 2021
8
Reviews
0
Industries
Reviews
8 reviews27 months ago
TERRIBLE SERVICE!!!!
THE WORST SERVICE EVER!!! FNB Fiduciary & FNB Parow Branch in Cape Town. We have been pushed from pillar to post in having these funds paid out. For TWO WEEKS we’ve been given the incorrect information. Ended up having to go to the Parow branch and waited at the branch for 2 hours only for them to tell us they can’t do the transfer and it needs to be done via the FNB Application. Eventually the transfer gets done from the fixed deposit only for them to reverse the transaction 2 days later and now we back to square one. FNB honestly has the worst service! And does not put there customers first unless you have to make a scene and escalate them.
58 replies
55 months ago
Pathetic service !!! Funeral benefit supposed to be paid in 72hours but takes more than a month!?
RIDICULOUS SERVICE! Does it really take 2 months to pay out a Funeral Benefit that’s supposed to have been paid out in 72hours? Pathetic service & always blaming the Pandemic on there horrendous service. HOW does it take nearly 2 months to pay out a funeral benefit??? This is utter rubbish! And the holding times are pathetic! Just to get through to someone only to tell them sorry it’s because of the pandemic that’s why claims are taking so long to be paid out?? Now 3 weeks later of following up they come back to say there are outstandings but don’t list the outstandings and this after a consultant confirmed all documents were received!!!??? What kind of company is this?
0 replies
57 months ago
Efficiency
Thank you Hello Peter, For always going the extra mile to sort out my queries when escalating them with specific companies. Thank you for being so efficient.
53 replies
57 months ago
PATHETIC SERVICE!!!!
PATHETIC SERVICE!!! GEMS honestly is the most horrible medical aid scheme that doesn’t care for their clients. I sent through an email on the 30 July 2021 for a continuation of membership. I have been calling into GEMS for the past few weeks & nobody can assist me. Today the 18 August 2021 I spoke to a Jonathan which was very helpful & informed me that apparently we need to pay the contribution fee manually in order to start my Dads membership, bare in mind that we had completed the relevant documents and consent form requesting to deduct it directly from his bank account. NOBODY from GEMS called my Dad or emailed him confirming that we need to do that or has given him any feedback. Since the 30 July, The service is pathetic!! Please GEMS , get your act together. You dealing with a human beings life at the end of the day.
53 replies
59 months ago
Bad service!
I had the worst experience with hair stylist Gabeeba. The service I asked for was a colour and a cut. The stylist that applied the dye to my hair informed me it should be on my hair for 30 minutes. It was on my hair for longer than 30 minutes and I asked Gabeeba if it shouldn’t be rinsed off as it’s been on my hair for longer than 30 minutes & pieces of my hair was starting to get hard. She then gave me a whole lot of attitude and sarcasm saying “my darling I won’t over process your hair and don’t worry I won’t let your hair fall out” her tone and attitude just put me off and all I did was keep quiet and said okay. Thereafter she had a different stylist wash my hair. And she took over, as she was drying my hair she had asked what I did with my hair before & I explained to her. She then gave me attitude saying I want to be my own hairdresser at home but complain about colour being on my hair for more than 30 minutes… Anyway, I still didn’t mention anything explained to her I did not bleach my hair before coming to the salon and she kept insisting I did. Yes, right enough my hair is in a bad state but I am the client and the stylist has no right to make me feel stupid and give me attitude and be sarcastic with me if I’m going to ask them a question. I’m paying for a service at the end of the day. I then asked to have my hair cut into layers. She then asks me how I style my hair at home & I informed her I don’t style my hair & she looks at me and tells me “so why am I cutting your hair into layers” Just overall I feel like the whole experience with that specific stylist wasn’t pleasant, her whole attitude changed after I asked her a simple question in the nicest way possible and all she could talk about was how damaged my hair is and made me feel stupid. No matter what the client tells you or asks you, you have no right to speak to a client in that way. Or belittle them. I just wanted to also mention I asked for a ash brown hair colour and currently my hair is BLACK. Definitely won’t be going there again.
53 replies
63 months ago
Thank you
Thank you so much GEMS for being so efficient and always keeping me updated on my Moms case. We really appreciate all the effort you have put in and for speeding up the process. Very thankful.
168 replies
63 months ago
Appalled by the service!!
I am APPALLED by the service I received today. I had contacted your GEMS service center on the 15/02/2021 at 4:54pm I got through to a consultant by the name of Devin, provided him with the details. Explained that we awaiting for nearly a month for them to approve my Moms Chemo treatment, she was diagnosed with stage 4 lung cancer in 2017 & has been on treatment since. As I explained the situation to him about my Mom suffering from Cancer he LAUGHED! I was so shocked at that response after explaining to him what my Mom and family has been going through. Is this the service that we paying for every month??? I work in a service center and that’s NO WAY to treat your clients / patients and just shows they have NO EMPATHY for what you and your family have been going through! It’s disgusting honestly! On the 5 February a request was sent from the doctors rooms directly to a medical advisor at GEMS. I then called GEMS on the Monday 8/02/2021 to confirm the progress of the case, bare in mind this is the second time we’ve applied for a different Chemo to be approved for my Mom & It’s been nearly 3 weeks and still no feedback??? I spoke to Faranaas on the 15/02/2021 and it was about 5pm. Asked to speak to a Manager and she had said Managers log off at 4pm??? Honestly the service I’ve been getting from GEMS is horrible! It’s very frustrating having to explain the same situation, asking consultants to escalate it, but nothing gets done??? There are peoples lives at stake and they think it’s okay to keep delaying this process? Can I ask that someone assist and prioritize this???
0 replies
63 months ago
APPALLED by GEMS Service!!
I am APPALLED by the service I received today. I had contacted your GEMS service center on the 15/02/2021 at 4:54pm I got through to a consultant by the name of Devin, provided him with the details. Explained that we awaiting for nearly a month for them to approve my Moms Chemo treatment, she was diagnosed with stage 4 lung cancer in 2017 & has been on treatment since. As I explained the situation to him about my Mom suffering from Cancer he LAUGHED! I was so shocked at that response after explaining to him what my Mom and family has been going through. Is this the service that we paying for every month??? I work in a service center and that’s NO WAY to treat your clients / patients and just shows they have NO EMPATHY for what you and your family have been going through! It’s disgusting honestly! On the 5 February a request was sent from the doctors rooms directly to a medical advisor at GEMS. I then called GEMS on the Monday 8/02/2021 to confirm the progress of the case, bare in mind this is the second time we’ve applied for a different Chemo to be approved for my Mom & It’s been nearly 3 weeks and still no feedback??? I spoke to Faranaas on the 15/02/2021 and it was about 5pm. Asked to speak to a Manager and she had said Managers log off at 4pm??? Honestly the service I’ve been getting from GEMS is horrible! It’s very frustrating having to explain the same situation, asking consultants to escalate it, but nothing gets done??? There are peoples lives at stake and they think it’s okay to keep delaying this process? Can I ask that you prioritize this?
280 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
1 (12.5%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)