O
Oncology
Unclaimed Business
O
Performance(last 12 months):
#14Ranked In Health & Medical
0 NPSUnlikely
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Precious M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:46
Unprofessional and hertless staff and Dr
Very rude receptionist with a stinking attitude imagine telling a paying client that they want clients with medical aid after making about 5 payments at the clinic why was it not saud from the beginning?? Also there is a rude and heartless Dr who has no mercy on patients imagine refusing to give a patient you are unable to help their medical records or a transfere letter to another institution and when confronted they **** and said they never said that how pathetic. After that they take you from pillar to post to get the letter. I would never ever recommend anyone to this hospital rather go you other hospitals or try steve bike breast clinic.
Helpful (0)
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Precious M
1 reviews | Active since Jan 2020
22 Feb 2026, 19:46
Unprofessional and hertless staff and Dr
Very rude receptionist with a stinking attitude imagine telling a paying client that they want clients with medical aid after making about 5 payments at the clinic why was it not saud from the beginning?? Also there is a rude and heartless Dr who has no mercy on patients imagine refusing to give a patient you are unable to help their medical records or a transfere letter to another institution and when confronted they **** and said they never said that how pathetic. After that they take you from pillar to post to get the letter. I would never ever recommend anyone to this hospital rather go you other hospitals or try steve bike breast clinic.
0
Replies (0)AT
SK
Shantal K
1 reviews | Active since Jan 2020
16 Sept 2021, 05:45
Hopeful Heslop
Looking for the best oncologist in Durban...Lucille Heslop. Admittedly, you wait a while....if your appointment is at 9.30 expect to be seen at 10. Sorry, truth...but here is why. She takes her time with you, she is thorough and amazing in so many ways. She takes her time to explain everything in detail to make sure you understand, she will even pull out a chart to make sure you got the picture. She cares! Compassion and understanding are what follows her passion and drive for her profession. I sometimes wonder how she keeps a smile on her face and song in her heart because she seems eternally optimistic and always wrecking her brain about alternative ways to help or resolve issues. She truly is meant for this profession...we say this job is meant for you in her case ahe is meant for this job. Thank you Doctor Heslop may your kindness and extra mile mentality rub off onto others.
Helpful (0)
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Shantal K
1 reviews | Active since Jan 2020
16 Sept 2021, 05:45
Hopeful Heslop
Looking for the best oncologist in Durban...Lucille Heslop. Admittedly, you wait a while....if your appointment is at 9.30 expect to be seen at 10. Sorry, truth...but here is why. She takes her time with you, she is thorough and amazing in so many ways. She takes her time to explain everything in detail to make sure you understand, she will even pull out a chart to make sure you got the picture. She cares! Compassion and understanding are what follows her passion and drive for her profession. I sometimes wonder how she keeps a smile on her face and song in her heart because she seems eternally optimistic and always wrecking her brain about alternative ways to help or resolve issues. She truly is meant for this profession...we say this job is meant for you in her case ahe is meant for this job. Thank you Doctor Heslop may your kindness and extra mile mentality rub off onto others.
0
Replies (0)RK
Raighaana K
1 reviews | Active since Jan 2020
16 Feb 2021, 06:00
Appalled by the service!!
I am APPALLED by the service I received today. I had contacted your GEMS service center on the 15/02/2021 at 4:54pm I got through to a consultant by the name of Devin, provided him with the details. Explained that we awaiting for nearly a month for them to approve my Moms Chemo treatment, she was diagnosed with stage 4 lung cancer in 2017 & has been on treatment since. As I explained the situation to him about my Mom suffering from Cancer he LAUGHED! I was so shocked at that response after explaining to him what my Mom and family has been going through. Is this the service that we paying for every month??? I work in a service center and that’s NO WAY to treat your clients / patients and just shows they have NO EMPATHY for what you and your family have been going through! It’s disgusting honestly! On the 5 February a request was sent from the doctors rooms directly to a medical advisor at GEMS. I then called GEMS on the Monday 8/02/2021 to confirm the progress of the case, bare in mind this is the second time we’ve applied for a different Chemo to be approved for my Mom & It’s been nearly 3 weeks and still no feedback??? I spoke to Faranaas on the 15/02/2021 and it was about 5pm. Asked to speak to a Manager and she had said Managers log off at 4pm??? Honestly the service I’ve been getting from GEMS is horrible! It’s very frustrating having to explain the same situation, asking consultants to escalate it, but nothing gets done??? There are peoples lives at stake and they think it’s okay to keep delaying this process? Can I ask that someone assist and prioritize this???
Helpful (0)
|Replies (0)RK
Raighaana K
1 reviews | Active since Jan 2020
16 Feb 2021, 06:00
Appalled by the service!!
I am APPALLED by the service I received today. I had contacted your GEMS service center on the 15/02/2021 at 4:54pm I got through to a consultant by the name of Devin, provided him with the details. Explained that we awaiting for nearly a month for them to approve my Moms Chemo treatment, she was diagnosed with stage 4 lung cancer in 2017 & has been on treatment since. As I explained the situation to him about my Mom suffering from Cancer he LAUGHED! I was so shocked at that response after explaining to him what my Mom and family has been going through. Is this the service that we paying for every month??? I work in a service center and that’s NO WAY to treat your clients / patients and just shows they have NO EMPATHY for what you and your family have been going through! It’s disgusting honestly! On the 5 February a request was sent from the doctors rooms directly to a medical advisor at GEMS. I then called GEMS on the Monday 8/02/2021 to confirm the progress of the case, bare in mind this is the second time we’ve applied for a different Chemo to be approved for my Mom & It’s been nearly 3 weeks and still no feedback??? I spoke to Faranaas on the 15/02/2021 and it was about 5pm. Asked to speak to a Manager and she had said Managers log off at 4pm??? Honestly the service I’ve been getting from GEMS is horrible! It’s very frustrating having to explain the same situation, asking consultants to escalate it, but nothing gets done??? There are peoples lives at stake and they think it’s okay to keep delaying this process? Can I ask that someone assist and prioritize this???
0
Replies (0)