POOR service from Kerrs

We had a funeral for my aunt on the 1 June 2019 in Western the service received from Kerrs was extremely poor we paid for a better coffin but was provided with the standard coffin and had to pay R8000 the morning of the funeral before the could transport the body to the church I got the call at 6 in the morning the day of the funeral which I feel was very in sensitive as the family was already preparing for the service and funeral . we tried phoning the contact person and ask him for a break down as to how the cost summed up the R15k still awaiting a reply to date .I would not recommend any one using them what a shame poor poor service no dignity at all