Ketelkraal
Claimed Business
AI Review Summary
Based on recent customer reviews, Ketelkraal delivers overwhelmingly positive customer experiences driven by friendly, knowledgeable staff. Team members Albert, Drienie, Simone, and David are repeatedly praised by name for excellent, personalized service. Customers highlight fast order fulfilment, reliable delivery across provinces, a wide product range including craft beer and brewing supplies, and a great on-site taproom atmosphere. However, a recurring concern involves delayed deposit refunds, with multiple customers reporting extended waits and poor follow-up communication when seeking their money back.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
157h 19mReply Time
75 NPSVery Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 705 hours 28 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
157h 19m
NPS Score
75
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 705 hours 28 min
Review Distribution
4.7|54 Reviews
May '25 - Apr '26
5(88.7%)
4(7.6%)
3(0%)
2(0%)
1(3.8%)
5(88.7%)
4(7.6%)
3(0%)
2(0%)
1(3.8%)
Frequently Asked Questions About Ketelkraal
Based on recent customer reviews, Ketelkraal delivers overwhelmingly positive customer experiences driven by friendly, knowledgeable staff. Team members Albert, Drienie, Simone, and David are repeatedly praised by name for excellent, personalized service. Customers highlight fast order fulfilment, reliable delivery across provinces, a wide product range including craft beer and brewing supplies, and a great on-site taproom atmosphere. However, a recurring concern involves delayed deposit refunds, with multiple customers reporting extended waits and poor follow-up communication when seeking their money back.
Ketelkraal has a TrustIndex of 0 out of 10 on Hellopeter, based on 54 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 705 hours 28 min. Hellopeter has tracked Ketelkraal across 243 total reviews. How is the TrustIndex calculated? →
Recent reviews (54)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceE
J
Jackie
1 reviews | Active since Jan 2020
18 Mar 2026, 03:54
Drienie is an absolute asset to Ketelkraal
Drienie is an absolute asset to Ketelkraal. She approaches every task with enthusiasm and professionalism, ensuring that clients feel valued and supported. Her willingness to assist, combined with her friendly manner, makes working with her a seamless experience
Helpful (0)
|Replies (0)J
Jackie
1 reviews | Active since Jan 2020
18 Mar 2026, 03:54
Drienie is an absolute asset to Ketelkraal
Drienie is an absolute asset to Ketelkraal. She approaches every task with enthusiasm and professionalism, ensuring that clients feel valued and supported. Her willingness to assist, combined with her friendly manner, makes working with her a seamless experience
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Colin
1 reviews | Active since Jan 2020
12 Mar 2026, 11:02
A Big thank you to Ketelkraal and the great staff, Drienie, Ameer and Simoné for supplying me with a beautiful tap system and beer kegs for my 50th birthday bash
A Big thank you to Ketelkraal and the great staff, Drienie, Ameer and Simoné for supplying me with a beautiful tap system and beer kegs for my 50th birthday bash. Great and friendly service. Well done !!! 👍🏻👍🏻
Helpful (0)
|Replies (0)C
Colin
1 reviews | Active since Jan 2020
12 Mar 2026, 11:02
A Big thank you to Ketelkraal and the great staff, Drienie, Ameer and Simoné for supplying me with a beautiful tap system and beer kegs for my 50th birthday bash
A Big thank you to Ketelkraal and the great staff, Drienie, Ameer and Simoné for supplying me with a beautiful tap system and beer kegs for my 50th birthday bash. Great and friendly service. Well done !!! 👍🏻👍🏻
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