1 reviews | Active since Member
Warning to anyone wanting to rent a property!!!! Keywest experts/ keywest properties is filled with liars and thieves.
I should have known from the beginning to run away from this people from the first day I contacted Teresa Steenberg, she was so nice and friendly at first, I felt for it and was eager to work ith her/her company, I went to view a property at Allen's nek 1 bedroom apartment at park Avenue, the property was in a bad state, the price I was being charged did not match the property so I negotiated and that went well, I requested certain things be fixed like the paints and for the carpet to be cleaned and windows be fixed like I said it was in a bad state, Teresa confirmed that it will be sorted out and that put my mind at ease to actually sign the lease and pay the deposit and I also paid 2 months in advance, when it was the day for me to move in I had to meet with Teresa to collect the keys which I did as usual she was really friendly and welcoming, I went into the apartment to see that the apartment was not painted and the only thing that was done was the carpet, I was so confused and I asked her if the place was going to be painted to my surprise she said no it won't, I didn't make a fuss about it I asked if I could paint it myself and she agreed stating the owner won't mind aslong as it's the right colors, well I spent 2100 painting the whole apartment didn't ask for a single cent, fast foward to when I have to move out after my lease expired the place was kept perfectly I even got someone to come in and spring clean the same day I was leaving, no damages, I requested for my refund, to my surprise I was charged ridiculous amounts for water and electricity I was also charged again for utilities that I already paid for, I tried communicating with Teresa which is the agent I have been dealing with since I moved thereb to explain the charges , she started ignoring my calls and could not even call back so I called her boss to no surprise she was not helpful, so I sent emails to create a paper trail no1 could explain to me my concerns, time to be refunded I got my 1st payment in December second payment in Jan and now I'm not being paid my interest that was accumulated from the trust where my deposit was, every tenant is entitled to an interest payment if you paid a deposit, I know this because I'm in the property industry, I will deal with this because I know the right places to go but I'm writing this review to warn people so that you don't go through what I went through because you might not know what to do... Please note the issue here is not the money but the principle and ethics is the issues here I don't care if I'm owed 50cent, as a company if you owe a client learn to pay up that's being ethical I feel like they have been doing this alot and getting away with it so it about time someone does something and I will be that someone.
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