KP
Keywest Properties / KW Experts
Unclaimed Business
KP
Keywest Properties / KW Experts
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Eaine K
1 reviews | Active since Jan 2020
2 Jul 2024, 11:34
Keywest property's Be very careful of them you have to beg and plea for your deposito refund money
Be Very careful when doing business with this company, I had a rental house paid all my deposits before moving in however after a month of moving out I'm still waiting for my water deposito to be refunded.. Got told by the Agent Teresa that they will do the refund when they are busy with refunds I have to wait until then. This is very unprofessional I will not recommend anyone working with this agency. Unless you like to beg and plea for your money to be refunded
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Eaine K
1 reviews | Active since Jan 2020
2 Jul 2024, 11:34
Keywest property's Be very careful of them you have to beg and plea for your deposito refund money
Be Very careful when doing business with this company, I had a rental house paid all my deposits before moving in however after a month of moving out I'm still waiting for my water deposito to be refunded.. Got told by the Agent Teresa that they will do the refund when they are busy with refunds I have to wait until then. This is very unprofessional I will not recommend anyone working with this agency. Unless you like to beg and plea for your money to be refunded
0
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Bolaji I
1 reviews | Active since Jan 2020
17 Jan 2023, 13:09
Your money will be stolen!!!
Warning to anyone wanting to rent a property!!!! Keywest experts/ keywest properties is filled with liars and thieves. I should have known from the beginning to run away from this people from the first day I contacted Teresa Steenberg, she was so nice and friendly at first, I felt for it and was eager to work ith her/her company, I went to view a property at Allen's nek 1 bedroom apartment at park Avenue, the property was in a bad state, the price I was being charged did not match the property so I negotiated and that went well, I requested certain things be fixed like the paints and for the carpet to be cleaned and windows be fixed like I said it was in a bad state, Teresa confirmed that it will be sorted out and that put my mind at ease to actually sign the lease and pay the deposit and I also paid 2 months in advance, when it was the day for me to move in I had to meet with Teresa to collect the keys which I did as usual she was really friendly and welcoming, I went into the apartment to see that the apartment was not painted and the only thing that was done was the carpet, I was so confused and I asked her if the place was going to be painted to my surprise she said no it won't, I didn't make a fuss about it I asked if I could paint it myself and she agreed stating the owner won't mind aslong as it's the right colors, well I spent 2100 painting the whole apartment didn't ask for a single cent, fast foward to when I have to move out after my lease expired the place was kept perfectly I even got someone to come in and spring clean the same day I was leaving, no damages, I requested for my refund, to my surprise I was charged ridiculous amounts for water and electricity I was also charged again for utilities that I already paid for, I tried communicating with Teresa which is the agent I have been dealing with since I moved thereb to explain the charges , she started ignoring my calls and could not even call back so I called her boss to no surprise she was not helpful, so I sent emails to create a paper trail no1 could explain to me my concerns, time to be refunded I got my 1st payment in December second payment in Jan and now I'm not being paid my interest that was accumulated from the trust where my deposit was, every tenant is entitled to an interest payment if you paid a deposit, I know this because I'm in the property industry, I will deal with this because I know the right places to go but I'm writing this review to warn people so that you don't go through what I went through because you might not know what to do... Please note the issue here is not the money but the principle and ethics is the issues here I don't care if I'm owed 50cent, as a company if you owe a client learn to pay up that's being ethical I feel like they have been doing this alot and getting away with it so it about time someone does something and I will be that someone.
Helpful (0)
|Replies (0)BI
Bolaji I
1 reviews | Active since Jan 2020
17 Jan 2023, 13:09
Your money will be stolen!!!
Warning to anyone wanting to rent a property!!!! Keywest experts/ keywest properties is filled with liars and thieves. I should have known from the beginning to run away from this people from the first day I contacted Teresa Steenberg, she was so nice and friendly at first, I felt for it and was eager to work ith her/her company, I went to view a property at Allen's nek 1 bedroom apartment at park Avenue, the property was in a bad state, the price I was being charged did not match the property so I negotiated and that went well, I requested certain things be fixed like the paints and for the carpet to be cleaned and windows be fixed like I said it was in a bad state, Teresa confirmed that it will be sorted out and that put my mind at ease to actually sign the lease and pay the deposit and I also paid 2 months in advance, when it was the day for me to move in I had to meet with Teresa to collect the keys which I did as usual she was really friendly and welcoming, I went into the apartment to see that the apartment was not painted and the only thing that was done was the carpet, I was so confused and I asked her if the place was going to be painted to my surprise she said no it won't, I didn't make a fuss about it I asked if I could paint it myself and she agreed stating the owner won't mind aslong as it's the right colors, well I spent 2100 painting the whole apartment didn't ask for a single cent, fast foward to when I have to move out after my lease expired the place was kept perfectly I even got someone to come in and spring clean the same day I was leaving, no damages, I requested for my refund, to my surprise I was charged ridiculous amounts for water and electricity I was also charged again for utilities that I already paid for, I tried communicating with Teresa which is the agent I have been dealing with since I moved thereb to explain the charges , she started ignoring my calls and could not even call back so I called her boss to no surprise she was not helpful, so I sent emails to create a paper trail no1 could explain to me my concerns, time to be refunded I got my 1st payment in December second payment in Jan and now I'm not being paid my interest that was accumulated from the trust where my deposit was, every tenant is entitled to an interest payment if you paid a deposit, I know this because I'm in the property industry, I will deal with this because I know the right places to go but I'm writing this review to warn people so that you don't go through what I went through because you might not know what to do... Please note the issue here is not the money but the principle and ethics is the issues here I don't care if I'm owed 50cent, as a company if you owe a client learn to pay up that's being ethical I feel like they have been doing this alot and getting away with it so it about time someone does something and I will be that someone.
0
Replies (0)AM
Allysha M
1 reviews | Active since Jan 2020
29 Sept 2022, 09:03
Best Service ever
Teresa and Gunther Pohl has gone out of their way to make the move from renting a home to first time buyers a very easy process. I would definitely recommend them to any person thinking about buying or renting a home. There is nothing they can't do for you.
Helpful (0)
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Allysha M
1 reviews | Active since Jan 2020
29 Sept 2022, 09:03
Best Service ever
Teresa and Gunther Pohl has gone out of their way to make the move from renting a home to first time buyers a very easy process. I would definitely recommend them to any person thinking about buying or renting a home. There is nothing they can't do for you.
0
Replies (0)PG
Petro G
1 reviews | Active since Jan 2020
25 Aug 2021, 08:29
KEYWEST PROPERTY EXPERTS - NO SERVICE OR FEEDBACK!!!
This company has got absolutely no service!! From the agents to the the principal there is just no feedback on customer complaints. I was a paying tenant for a year, not once did they wait for my money to be paid into their account but I have been waiting for 3 weeks for my deposit back. My messages and emails simply get ignored. Please think twice before renting from them because I am not the first person to have this problem. I am now forced to complain via the EAAB and the renters tribunal as they have not had the decency to offer me an answer as to when or why they are not paying my deposit back.
Helpful (0)
|Replies (0)PG
Petro G
1 reviews | Active since Jan 2020
25 Aug 2021, 08:29
KEYWEST PROPERTY EXPERTS - NO SERVICE OR FEEDBACK!!!
This company has got absolutely no service!! From the agents to the the principal there is just no feedback on customer complaints. I was a paying tenant for a year, not once did they wait for my money to be paid into their account but I have been waiting for 3 weeks for my deposit back. My messages and emails simply get ignored. Please think twice before renting from them because I am not the first person to have this problem. I am now forced to complain via the EAAB and the renters tribunal as they have not had the decency to offer me an answer as to when or why they are not paying my deposit back.
0
Replies (0)PL
Phil L
1 reviews | Active since Jan 2020
18 Jan 2021, 19:47
Keywest Properties Fraudulent Business Misconduct
In July I Phillip Loggenberg instructed Theresa Pohl who managed the rental of 9 Kurkboomb at Berg en Dal Estate, Chancliff, that I terminate the rental end of July and whereby she verbally confirmed this was is order. I called her again at the end of July to confirm whereby she was also at the unit where I verbally confirmed and instructed her that I was termination occupancy. She confirmed that all was in order for providing a month in advance termination of occupancy, as per agreed rental contract. At the end of August the 25th I vacated the unit rented and she told me she was going to meet me on Friday morning whereby Gunther was there to do the inspection. Gunther confirmed that all was in order and I handed him the keys and asked him if there were going to be any additional requirements from my side before I left and he replied there was none and all was in order and that there were no cost incurred prior and after cleaning the unit. When I requested the deposit back from Theresa Pohl she verbally told me that I wouldn't get the deposit back' because I was in 'breach of contract', which I was not. I then called Lennen, the owner and she asked me why I was calling her and told me she was going to get back to me, which she never did. Theresa further said during the time that Lennen would be doing the inspection and 'decide from there' and kept on saying I should speak to her to get the deposit back which was not my responsibility, but hers as acting agent for Keywest Properties. After this discussion I went to Keywest Properties in Viljoen Street Krugersdorp and spoke to Corradina whereby she called Ansie (the principle) and said we should speak to Alta, which then called me back explained to her the situation and didnt get much resolve. I ended up going to Keller Williams for help and explained to them the story to ask for advice and they informed me that I was well within my right to claim for the full deposit as there were no additional penalties waivered and mentioned that I should contact the EAAB and explain my story. On September the 1st after numerous calls and expenses on my behalf I was paid only R5000 deposit, and not the full amount of R7500 and thereby during this time and after had to borrow again money for the remainder for rental owed which further caused more issues as this was promised to the landlord. I spoke to Theresa again after two weeks and asked her for the remainder of the deposit as I needed it whereby I sent her proof of the payment made originally to the sum of R14,770.00. I wish to state that this whole affair caused alot of issues for me and put me under sever stress and also indirectly affecting my health and living conditions. This could have been avoided if Theresa just lived up to her promise and paid the full amount and not R5000 as 'a token of goodwill' according to her and Ansie, which is what I 'deserved'. I lived up to my promise regardless of COVID and fulfilled my obligation to Keywest Properties and didnt miss any rental payments during occupation during this period and had to borrow money to pay the remainder for the month in order to get the deposit back. I sent Theresa the proof of the deposit she requested and claimed in Whatsapp that the deposit was paid by my boss and not me, where it clearly states that it was paid from my FNB Cheque account. Also she commented that she was no longer working for Keywest Properties and cannot pay back the money which is all a lie, not to pay the additional R2270. Since last year 1 September I have had absolutely no reply from Keywest Properties at all.
Helpful (0)
|Replies (0)PL
Phil L
1 reviews | Active since Jan 2020
18 Jan 2021, 19:47
Keywest Properties Fraudulent Business Misconduct
In July I Phillip Loggenberg instructed Theresa Pohl who managed the rental of 9 Kurkboomb at Berg en Dal Estate, Chancliff, that I terminate the rental end of July and whereby she verbally confirmed this was is order. I called her again at the end of July to confirm whereby she was also at the unit where I verbally confirmed and instructed her that I was termination occupancy. She confirmed that all was in order for providing a month in advance termination of occupancy, as per agreed rental contract. At the end of August the 25th I vacated the unit rented and she told me she was going to meet me on Friday morning whereby Gunther was there to do the inspection. Gunther confirmed that all was in order and I handed him the keys and asked him if there were going to be any additional requirements from my side before I left and he replied there was none and all was in order and that there were no cost incurred prior and after cleaning the unit. When I requested the deposit back from Theresa Pohl she verbally told me that I wouldn't get the deposit back' because I was in 'breach of contract', which I was not. I then called Lennen, the owner and she asked me why I was calling her and told me she was going to get back to me, which she never did. Theresa further said during the time that Lennen would be doing the inspection and 'decide from there' and kept on saying I should speak to her to get the deposit back which was not my responsibility, but hers as acting agent for Keywest Properties. After this discussion I went to Keywest Properties in Viljoen Street Krugersdorp and spoke to Corradina whereby she called Ansie (the principle) and said we should speak to Alta, which then called me back explained to her the situation and didnt get much resolve. I ended up going to Keller Williams for help and explained to them the story to ask for advice and they informed me that I was well within my right to claim for the full deposit as there were no additional penalties waivered and mentioned that I should contact the EAAB and explain my story. On September the 1st after numerous calls and expenses on my behalf I was paid only R5000 deposit, and not the full amount of R7500 and thereby during this time and after had to borrow again money for the remainder for rental owed which further caused more issues as this was promised to the landlord. I spoke to Theresa again after two weeks and asked her for the remainder of the deposit as I needed it whereby I sent her proof of the payment made originally to the sum of R14,770.00. I wish to state that this whole affair caused alot of issues for me and put me under sever stress and also indirectly affecting my health and living conditions. This could have been avoided if Theresa just lived up to her promise and paid the full amount and not R5000 as 'a token of goodwill' according to her and Ansie, which is what I 'deserved'. I lived up to my promise regardless of COVID and fulfilled my obligation to Keywest Properties and didnt miss any rental payments during occupation during this period and had to borrow money to pay the remainder for the month in order to get the deposit back. I sent Theresa the proof of the deposit she requested and claimed in Whatsapp that the deposit was paid by my boss and not me, where it clearly states that it was paid from my FNB Cheque account. Also she commented that she was no longer working for Keywest Properties and cannot pay back the money which is all a lie, not to pay the additional R2270. Since last year 1 September I have had absolutely no reply from Keywest Properties at all.
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