KB
KFC Ballito
Unclaimed Business
KB
KFC Ballito
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About KFC Ballito
KFC Ballito has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked KFC Ballito across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTD
Thabsile D
1 reviews | Active since Jan 2020
5 Jan 2026, 15:43
Angry customer
Dear KFC Customer Care Team, I am writing to formally raise a complaint regarding a disappointing experience I had at your Ballito drive-thru branch on 03 January 2026. On that day, I visited the Ballito KFC drive-thru and placed an order for wings and a 6-piece chicken, paying approximately R200. Unfortunately, when I arrived home and unpacked my order, I realised that the wings were missing, and I only received the 6-piece chicken. At the drive-thru window, I specifically asked for my receipt and was told by the staff member that the receipt was inside the bag. However, when I later checked the bag at home, there was no receipt included. This made it more difficult to immediately resolve the issue. I then attempted to contact the Ballito store directly using the phone number available, but the number does not go through at all. As a result, I contacted your customer service department, explained the situation in full, and was advised that they would contact the store and that the store would get back to me. Unfortunately, this never happened. I did not receive any call, message, or follow-up from the store or from customer care. I understand that mistakes can happen, especially during busy periods, but what is most frustrating is the lack of follow-up and resolution after I made every effort to report the issue through the correct channels. As a customer, I believe it is reasonable to expect that missing items paid for will either be replaced or refunded, and that complaints logged with customer service will be taken seriously and responded to. I am therefore requesting: • A refund or replacement for the missing wings • Feedback on why the store could not be reached and why no follow-up occurred • Assurance that similar issues will be handled more effectively in future I have always supported KFC and generally enjoy your service, which is why this experience was particularly disappointing. I hope this matter can be resolved promptly and professionally. I look forward to your response.
Helpful (0)
|Replies (0)TD
Thabsile D
1 reviews | Active since Jan 2020
5 Jan 2026, 15:43
Angry customer
Dear KFC Customer Care Team, I am writing to formally raise a complaint regarding a disappointing experience I had at your Ballito drive-thru branch on 03 January 2026. On that day, I visited the Ballito KFC drive-thru and placed an order for wings and a 6-piece chicken, paying approximately R200. Unfortunately, when I arrived home and unpacked my order, I realised that the wings were missing, and I only received the 6-piece chicken. At the drive-thru window, I specifically asked for my receipt and was told by the staff member that the receipt was inside the bag. However, when I later checked the bag at home, there was no receipt included. This made it more difficult to immediately resolve the issue. I then attempted to contact the Ballito store directly using the phone number available, but the number does not go through at all. As a result, I contacted your customer service department, explained the situation in full, and was advised that they would contact the store and that the store would get back to me. Unfortunately, this never happened. I did not receive any call, message, or follow-up from the store or from customer care. I understand that mistakes can happen, especially during busy periods, but what is most frustrating is the lack of follow-up and resolution after I made every effort to report the issue through the correct channels. As a customer, I believe it is reasonable to expect that missing items paid for will either be replaced or refunded, and that complaints logged with customer service will be taken seriously and responded to. I am therefore requesting: • A refund or replacement for the missing wings • Feedback on why the store could not be reached and why no follow-up occurred • Assurance that similar issues will be handled more effectively in future I have always supported KFC and generally enjoy your service, which is why this experience was particularly disappointing. I hope this matter can be resolved promptly and professionally. I look forward to your response.
0
Replies (0)KK
Kathleen K
1 reviews | Active since Jan 2020
24 Nov 2024, 08:09
Disappointing and not nice at all
Staff friendly but the worse KFC I have ever eaten. Certainly had none of the 11 herbs and spices. No flavor. Most disappointing ever. Only ate it because I was hungry and got home late after visiting my husband in hospital. Just tasteless and certainly not worth the money I paid for 5 meals. And websites and FB links so user unfriendly unable to write a private message.
Helpful (0)
|Replies (0)KK
Kathleen K
1 reviews | Active since Jan 2020
24 Nov 2024, 08:09
Disappointing and not nice at all
Staff friendly but the worse KFC I have ever eaten. Certainly had none of the 11 herbs and spices. No flavor. Most disappointing ever. Only ate it because I was hungry and got home late after visiting my husband in hospital. Just tasteless and certainly not worth the money I paid for 5 meals. And websites and FB links so user unfriendly unable to write a private message.
0
Replies (0)