Bad service

I am writing to formally lodge a complaint regarding the extremely poor service I experienced at KFC Belhar Station Shopping Centre. I purchased a meal from this branch and had to wait approximately 25 minutes for my order, without being informed of any delay. When I eventually received my order and got home, I discovered that the product was incorrect. I then contacted KFC Customer Service to report the issue. I was contacted by your agent, Makgotso Mokoena, however, I am very disappointed with how the matter was handled. There was no apology for the inconvenience caused, and I was simply advised of KFC’s “taste policy,” stating that if I was unhappy with the product, I should return it. This response is unacceptable. I was in Belhar at the time because I was coming from the airport, and I reside in TygerValley. It is unreasonable to expect me to drive all the way back to the branch to return an order that was incorrect due to an error on your side. The lack of accountability, poor communication, and overall service I received—both in-store and through customer care—is disappointing. This is not the level of service I expect, and unfortunately, it reflects very poorly on this branch and KFC as a whole.