KFC Carletonville Bad Service

We ordered KFC last night - 1/4/2025 at 18:23 - And made use of their delivery services for the 1st time. I must tell you, what a disgrace. Everything went smooth when we ordered and paid, but that was the only good thing about the new delivery services. We were told that our order will be ready and delivered at 18:50 We waited for longer than an hour for delivery. We spend just below R500 on the whole order. We received a message to say that our order was delivered, but nothing received. After a while the driver eventually arrived at our house - 19:37 The food was ice cold - As it was left in the fridge. There was no cold drink - Which we paid for We ordered a double crunch burger without sauce and added extra sweet chili - Which we paid for, and as you can guess, the sauce wasnt removed and the sweet chili wasnt added. We struggled to get hold of the driver, his phone was off. So we phoned customer care, and while we were explaining our frustration - They hung up on us. If Carletonville is not up for deliveries, please dont deliver. Because this is one thing that is wrong with businesses today, is bad service. I PAID for the service, and you failed to deliver. If there are too many orders, send an email to say that there is a delay, or buy more bikes for deliveries, but this is unacceptable. Never again, and have the decency to at least listen to my complain before you put down the phone