BW
Bonita W
Active since Apr 2011
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
A Simple Move Turned Into a Billing Disaster
We recently relocated our premises and informed Vox accordingly. I understand that their terms and conditions require one month’s notice and payment when an account is cancelled. However, we did not cancel our account — we simply transferred our services to a new address. Despite this, after a prolonged and frustrating process to arrange installation with Frogfoot, our internet was eventually activated at the new premises. To our surprise, we then received an invoice reflecting double charges — for both the old and the new premises. On 19 January, I notified Vox that we would be relocating and requested that the router be moved. On 29 January, Vox received the router from the old premises, as I was instructed by one of their representatives that it could not be used at the new location. I was charged the full monthly internet fee for February, even though: The account was not cancelled; and We did not have internet access for a significant portion of the month. Once the service was finally activated on 14 February, we were charged again for February, along with an additional R50 delivery fee for the router. Adding to the confusion, one Vox representative informed me that we were not permitted to retain the old router, while another later stated that we should have kept it. This inconsistency raises serious concerns regarding internal communication and accountability. Although the additional R50 charge arose due to conflicting instructions from Vox staff, I am being expected to absorb the cost. Furthermore, I enquired about a promotional package that was advertised at the time. I was assured that we would receive the discounted rate for the three-month promotional period. However, we were billed at the full, undiscounted amount. I find it unacceptable that we are being charged twice in one month simply because we relocated — not because we cancelled our service. The billing practices, lack of clear communication, and contradictory guidance from staff reflect a level of unprofessionalism that is deeply concerning. Based on this experience, I strongly urge prospective customers to thoroughly evaluate their options before committing to Vox or Frogfoot. Clients deserve transparency, consistency, and fair billing practices — especially when maintaining an ongoing service relationship. This entire experience has been extremely frustrating and disappointing.
265 replies
13 months ago
KFC Carletonville Bad Service
We ordered KFC last night - 1/4/2025 at 18:23 - And made use of their delivery services for the 1st time. I must tell you, what a disgrace. Everything went smooth when we ordered and paid, but that was the only good thing about the new delivery services. We were told that our order will be ready and delivered at 18:50 We waited for longer than an hour for delivery. We spend just below R500 on the whole order. We received a message to say that our order was delivered, but nothing received. After a while the driver eventually arrived at our house - 19:37 The food was ice cold - As it was left in the fridge. There was no cold drink - Which we paid for We ordered a double crunch burger without sauce and added extra sweet chili - Which we paid for, and as you can guess, the sauce wasnt removed and the sweet chili wasnt added. We struggled to get hold of the driver, his phone was off. So we phoned customer care, and while we were explaining our frustration - They hung up on us. If Carletonville is not up for deliveries, please dont deliver. Because this is one thing that is wrong with businesses today, is bad service. I PAID for the service, and you failed to deliver. If there are too many orders, send an email to say that there is a delay, or buy more bikes for deliveries, but this is unacceptable. Never again, and have the decency to at least listen to my complain before you put down the phone
0 replies
18 months ago
Atterbury at it once Again ....
For a 2nd round of making use of Atterbury Motors looking for the perfect vehicle, we cannot be thankful enough for the amazing experience we have been given by Atterbury Motors and team. We have been treated with the utmost respect from Francois, making our choice much easier. He has been there from the very start, going that extra mile and making our journey much easier than expected. Thank you Francois, Atterbury and team, once again, for all your help and wonderful assistance in making our choice of vehicle a great experience. Getting assistance like this always makes you guys our first choice when in need for a new vehicle.
53 replies
26 months ago
Awesome Service
I haven't received such awesome service in a super long time. We had a slight issue with an order that was delivered, and within minutes Tshegofatso from Leroy Merlin Little Falls managed to sort it out. Well done you guys. I will keep on supporting you - Thanks for your great service
58 replies
62 months ago
Atterbury Motors Top Rated
We have been dealing with Atterbury Motors last year, bought a second hand vehicle, and as always one is a bit sketchy when it comes to second hand cars. We had a slight issue with the car and only realized it after a few months. We called Atterbury Motors to query this and they jumped to help us almost immediately. This is the second time we phoned them to assist in a small issue and we are so grateful that there are still such amazing second hand dealers out there that you can trust. I can honestly say that if we ever need a trade in or another vehicle, they will surely be first on our list. Its so nice to know that you don't even have to hesitate when looking for second hand dealers, life is scary and unfortunately you cannot trust anybody these days. That's why Atterbury is our no 1 on the list and I cannot be thankful enough for Shaun and his team. 6 Months of driving around in a dream car, you guys are amazing - Thank you and keep up the good work - I will definitely recommend you to any of our friends and family
53 replies
67 months ago
5 Stars for Webuycars
My husband wanted to sell his bakkie about a month ago. Not in a hurry at all (because of all the scams going around) we came across Webuycars. Not very sure of what to expect, he thought of giving them a go to buy his bakkie. We were treated with so much respect. They went through all the detail thoroughly and we knew exactly what to expect from them. Still on the search for a new vehicle, they paid a deposit into our account, took the vehicle registration documents, and gave us 2 weeks to look for something new. In 2 weeks time when we got a new vehicle, Webuycars arranged to collect the bakkie, and before taking it the balance was paid into our account. No hassles, no queries or hesitations. We got what we wanted for our car and everything went so smooth. We were so surprised and so grateful that there are still trustworthy people like that out there. Thank you for making our life's easier and for being such honest people. We truly had a great experience and would recommend you to anyone.
56 replies
67 months ago
Best Service
Here where I am sitting I am over the moon with the best service I have received from Atterbury Motors in Pretoria. We were looking for a second hand vehicle for a while now. Visited so many places. Without any hope we stopped at Atterbury Motors and was helped by Shaun Mittan. Wow, and we were surprised. Not only were we treated with the utmost respect, we felt welcome and knew that this is a place where you will walk out with a smile. It was not like any other dealer we have dealt with. We knew exactly what to expect when buying the vehicle, they went through all the detail regards to the vehicle and we could clearly see that this is honest, trustworthy people that you would deal with in future again. Thank you for great service and for making your customers feel worthy. Thank you for your honesty and for walking that extra mile to make sure your clients are happy. We really do appreciate it.
53 replies
68 months ago
USELESS NETSTAR
Extremely unsatisfied with Netstar. I have installed a new tracker in my car about 2 weeks ago. Their app on my phone is NOT working. I have send them an email (which I still wait for a response) phoned more than once, and still NO ONE is competent enough to assist. There is a huge delay in the app, as soon as I switch my ignition on and drive to work, I am almost at my destination and the app still says ignition switched off. It doesn't even show you the km you are driving. How on earth are they going to track my vehicle if it gets stolen? I phoned and spoke to a guy, he said he will track my car with me to see the delay, and he will send me an email, so that I don't have to phone back if it's not working, I must just respond on his email. Well thank you Sizwe I am still waiting for your response and help ?? Other than the useless app, I receive 4 or 5 messages a day saying that they received an alarm for reg *********, please press 1 for assistance. Worst of all, EVERYDAY IS A DIFFERENT REG NUMBER WHICH DOESN'T BELONG TO ME!!!!!! How on earth do I receive alarms for other people's vehicles?? Just shows you the lack of knowledge these people have. What if their cars get stolen, are you going to phone me ??? They already phoned me, and I told them they've got the wrong number, now I'm even receiving more messages. So I phoned them back, and again the messages keeps on coming in. I have emailed another person by the name of Kester de Vos, Told her my issue, asked if I can cancel my contract, well what do you know, I'm still waiting for a response. She opened my email, but no response. Why would they assist you if they can make money for free, that's what it is if you pay for something you don't get. STAY AWAY FROM NETSTAR people, huge waist of money, very very unsatisfied.
159 replies
92 months ago
Free bugs included in your Meal only at Mc Donald's
Last Night we bought food from Mc Donald's Carletonville. After I almost finished my chips I noticed something at the bottom of the package. When I had a closer look I found 2 bugs, that was dead inside the package. I was soooo disgusted. I don't even want to know how the kitchen looks on the inside if they didn't notice this. Is it really as clean as we think? My husband and I didn't even finish our meals as we were feeling sick after this. I don't want any free meals or vouchers, this place needs inspection from the department of health, there is no way I am going back there to buy any more meals. It's disgusting
0 replies
105 months ago
No Delivery
My fiancé, Ruhan Willemse applied for the August special from Telkom, which includes 10gig daytime and 10gig nighttime internet for R199 a month. After we had to apply about 3 times due to a communication error, Telkom eventually got hold of him and said they would deliver the modem + extras between 28Aug and 1 Sept 2017. They said a courier company would be in touch to confirm delivery date and time. Up until now he hasn't received anything. We phoned Telkom about 4 times, without any luck as you have to hold on for 15minutes or longer and don't get through to anyone. We made contact with an online agent which was also not able to be of any assistance. We send about 3 emails to ask to please phone us as we want to know what is going on and if we are still going to receive our package, also without any luck as nobody got back to us. I feel that this is truly bad service, why advertise something if you are not able to supply customers with what you offer?
244 replies
Review Distribution
5 Star
5 (38.46153846153846%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (61.53846153846154%)