Pathetic service

The level of service at KFC Diepkloof square is pathetic and out of this world. It’s like they are running some ****a shop and doing us customers a favour. We went there yesterday afternoon for some quick lunch and the self service kiosk was out of service then we stood in the long queue with only 1 teller assisting and when we got to her she told us she is only accepting cash and we must go back to the kiosk, when we told her it’s not working she said someone would go check the kiosk, eventually they were fixed and we had to go back and order there meaning the people who came after us already ordered if they had cash, after we ordered and opted for the receipt to be Sms’d we went to the collection side where your order will not be called out numerically unless if you go and present your receipt, I showed the lady my sms and order number which she then sent me to the initial teller to go and ask for a print out of my receipt. I lost it and I didn’t understand why I have to do the work as a customer, ordering only was not enough I have to go up and down before getting my food. It meant after getting a print out I must go back and only then have my food packed,which was not done until the manager Kgotso intervened and packed the food as a take away after we ordered it as a dine in. There is no Service and the is no sense of urgency. You have to fight to order,have your order done and packed on time.