Complaint Regarding Order Issue – (#DFD222520898)

Item: KFC Grey Owl
Rating: 1
Author: Sarah M

Dear KFC and MR Delivery Team,

I am writing to express my dissatisfaction with my recent order from KFC, delivered by DMR Delivery. Unfortunately, the experience did not meet my expectations.

1. **Food Temperature**: The food was cold upon arrival, which significantly impacted its quality and enjoyment. 2. **Incorrect Order**: I specifically requested thigh and drumstick pieces, as I do not eat white meat. However, the order did not meet this request, which caused additional inconvenience.

I would appreciate it if you could look into this matter and take the necessary steps to prevent such issues in the future. Additionally, I would be grateful for a resolution to this complaint, whether through a refund or replacement.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards, Sarah Mashifane 0749032575

Helpful (0)

Replies (53)

0

Replies (53)

SM

Sarah M's updateReviewer Update

16 Sept 2024, 13:12

Last week Thursday, I ordered food from KFC Grey Owl and when it arrived, it was cold and not the piece of meat I requested. I tried calling but got no answer, emailed and got no response either. 🤭 On Friday, a guy named Zweli called to apologize, and today my meal was replaced! 🙌 Thank you so much, Zweli, for the great service! 👏

SM

Sarah M's update16 Sept 2024, 13:12

Reviewer Update

Last week Thursday, I ordered food from KFC Grey Owl and when it arrived, it was cold and not the piece of meat I requested. I tried calling but got no answer, emailed and got no response either. 🤭 On Friday, a guy named Zweli called to apologize, and today my meal was replaced! 🙌 Thank you so much, Zweli, for the great service! 👏