SM
Sarah M
Active since Feb 2015
25
Reviews
0
Industries
Reviews
25 reviews1 month ago
Formal Complaint – Unauthorised Daily Debit Attempts
Good day, I am writing to formally raise a complaint regarding the repeated debit attempts on my bank account by Rain. My account was supposed to be debited on the 1st of each month as per the agreement. However, the debit did not go through on the 1st, and since then Rain has been attempting to debit my account every morning. This has become extremely frustrating and concerning. I have contacted your customer service team to query this issue and to ask why debit attempts are being made every single day instead of on the agreed debit date. Unfortunately, the response I received from the consultant was very unprofessional. I was told that Rain does not base its policies on customers and that the company is there to make money. I was also threatened that my account would be closed and handed over to the credit bureau. I find this conduct unacceptable. My concern is not the payment itself but the repeated and unauthorised debit attempts being made daily against my account, which was never part of the agreement. Kindly investigate this matter and provide a clear explanation for the repeated debit attempts, as well as confirmation that this behaviour will stop. I look forward to your urgent response. Kind regards, Sarah Mashifane 0749032575
265 replies
1 month ago
Formal Complaint – Unauthorised Daily Debit Attempts
Here is a **strong but professional email** you can send to **Rain (Pty) Ltd** before or while reporting the matter on **HelloPeter**: Good day, I am writing to formally raise a complaint regarding the repeated debit attempts on my bank account by Rain. My account was supposed to be debited on the 1st of each month as per the agreement. However, the debit did not go through on the 1st, and since then Rain has been attempting to debit my account every morning. This has become extremely frustrating and concerning. I have contacted your customer service team to query this issue and to ask why debit attempts are being made every single day instead of on the agreed debit date. Unfortunately, the response I received from the consultant was very unprofessional. I was told that Rain does not base its policies on customers and that the company is there to make money. I was also threatened that my account would be closed and handed over to the credit bureau. I find this conduct unacceptable. My concern is not the payment itself but the repeated and unauthorised debit attempts being made daily against my account, which was never part of the agreement. Kindly investigate this matter and provide a clear explanation for the repeated debit attempts, as well as confirmation that this behaviour will stop. I look forward to your urgent response. Kind regards, Sarah Mashifane 0749032575 .
0 replies
2 months ago
Complaint Against Verimark and Game Menlyn – Unresolved Refund for Vacuum Cleaner
I purchased a Genesis Hydrovac Compact vacuum cleaner from Verimark on 04 July 2025. I returned the machine to the store on 13 January 2026 for repairs, as it was not working. At the time, I was told that repairs would take 21 days (excluding weekends). The 21-day period has now passed, but despite multiple follow-up calls and promises from their customer service team, I have received no proper updates, and the machine has still not been returned. Due to the prolonged delay and lack of communication, I no longer want the machine and am requesting a full refund. I am extremely disappointed with Verimark’s and Game Menly unprofessional and unresponsive service, and I am seeking assistance through Hello Peter to resolve this matter urgently.
212 replies
3 months ago
Poor Quality Loafer Shoes – Foschini
On 14 April 2025, I purchased a pair of loafer shoes from Foschini (Malls Mall) for R600, believing I was investing in a quality product that would last. Unfortunately, the shoes became damaged within a short period of normal use, which was very disappointing given the price and Foschini’s reputation. I expected better durability. I understand the 6-month returns policy; however, due to personal circumstances, I did not get the opportunity to return the shoes within that period (around December). I no longer have the physical receipt, but I do have my bank statement as proof of purchase, as the shoes were bought using my debit card at Foschini. In addition, I have noticed on social media that several other customers have raised similar complaints about damage and quality issues with the same type of shoes. This suggests that it may be a wider quality concern rather than normal wear and tear, and I kindly ask that this matter be looked into. I am requesting assistance from Foschini, whether through an assessment, repair, or any possible resolution, as I value the brand and hope this matter can be resolved fairly.
0 replies
16 months ago
Overcharged and Disconnected - Extremely Poor Service
I am extremely dissatisfied with the service I have received from Rain. I was overcharged and had my network services disconnected despite making payments. To resolve the issue, I purchased airtime and contacted your support team, only to encounter further frustration. When I requested escalation, I was told that supervisors or managers could not take the call and that someone would get back to me. However, the consultant went silent for a long time and failed to respond further, leaving me no choice but to end the call. I feel deeply disrespected and taken for granted by Rain's service. This is unacceptable. I demand that this issue be resolved within 24 hours, with my money fully reversed and my network service restored immediately. Failure to address this matter promptly will leave me with no choice but to escalate it further through other consumer protection channels. Please treat this complaint with the urgency it deserves.
504 replies
17 months ago
Urgent Complaint Regarding Service Disruption Without Notification
Dear Blue Label Connect Customer Service Team, I am writing to express my deep disappointment and concern regarding the abrupt termination of my phone service on Friday. I received no prior notice or warning about this disconnection, leaving me without any means to make or receive calls for the entire weekend. This unexpected interruption posed a significant risk to my safety and well-being. When I reached out to your customer care this morning, I was informed that my only option is to purchase a new SIM card and arrange a SIM swap. Given the circumstances, this solution feels inadequate, as it does not address the inconvenience and potential risks I faced due to the lack of notification. I request a formal response addressing why I was not informed in advance and what measures Blue Label Connect will take to prevent this from happening in the future. Furthermore, I would appreciate any assistance in rectifying this situation without further inconvenience on my end, as this disruption was caused by a lack of communication on your part. Thank you for your attention to this matter. I look forward to a prompt response and resolution. Sincerely, Sarah Mashifane 0749032575
0 replies
17 months ago
Excellent Customer Service from Henry at Cell C The Groove
I’d like to commend Henry, the manager at Cell C The Grove, for the exceptional service he provided. We had an issue with our SIM card that was not able to make or receive calls, which was causing a lot of inconvenience. Henry went above and beyond to ensure that our problem was resolved. From the moment we explained the situation, Henry took it seriously and tried every possible solution to get our phone working again. His patience, professionalism, and dedication to helping us were truly impressive. We are so grateful for his support and the time he took to make sure everything was in order. Thank you, Henry, for your excellent customer service. Sarah Mashifane 0749032575
0 replies
17 months ago
Complaint Regarding Smart Shopper Card and Unsatisfactory Service at PnP The Grove
Dear Pick n Pay Customer Service, I am writing to express my disappointment with the service I recently experienced at PnP The Grove regarding my Smart Shopper card and the overall handling of a transaction on 11 November 2024. I visited the store to pick up a few items that were on special, but when I got to the till, I noticed that the final amount seemed unusually high. The cashier informed me that my Smart Shopper card was “not working” and had apparently stopped working last week. I assumed she meant that I would not receive points for this transaction. However, when I asked how I could fix the issue, she simply pointed me to a board with a WhatsApp number to message for assistance. When I followed the instructions and sent a message to the provided number, I received a response stating that my card is actually linked to another number, which I found confusing and frustrating. The most disappointing part, however, was when I got home and discovered that I had been charged the full price for the items on special because my card wasn’t working. I am deeply disappointed by this experience. If the cashier had explained the situation more clearly, we could have considered an alternative to avoid the higher charges. I have used my Smart Shopper card for years without issues, so I do not understand why it suddenly stopped working or why it was linked to another number. I kindly request that you: 1. Investigate why my Smart Shopper card was not recognized. 2. Provide guidance on how to resolve this issue permanently. 3. Clarify if I can still receive the discounts on the items I purchased. Thank you for addressing this matter. I look forward to your prompt response and a resolution. Sincerely, Sarah Mashifane 0749032575
213 replies
17 months ago
Complaint Regarding Service and SIM Card Issue
Dear Cell C Customer Service, I am writing to formally express my disappointment and frustration with the service I received on Friday 08 November 2024., regarding my Cell C SIM card. On that day, my phone suddenly stopped working, and I was unable to make or receive calls. This was extremely distressing, as I was dealing with a family emergency and urgently needed to use my phone. I called your head office for assistance and spoke to a representative named Mduduzi, who informed me that there was “nothing he could do” and that I would need to visit a Cell C branch to re-register my SIM card. I do not understand why re-registration was required, as I have been using this same SIM card with Cell C for over eight years without any issues. When I asked for further assistance, I requested to speak with a supervisor or manager to address the issue. Mduduzi was unhelpful, and eventually, he stopped speaking altogether, effectively forcing me to end the call without any resolution.i had to stay the whole weekend without a phone that was not working. This lack of support was unacceptable, especially during a critical time for me. I am requesting that Cell C take the following steps: 1. Provide a clear explanation of why my SIM card required re-registration after years of use. 2. Investigate the conduct of the representative I spoke to, to ensure that customer care is prioritized during all interactions. Sincerely, Sarah Mashifane 0749032575
355 replies
19 months ago
Complaint Regarding Order Issue – (#DFD222520898)
Dear KFC and MR Delivery Team, I am writing to express my dissatisfaction with my recent order from KFC, delivered by DMR Delivery. Unfortunately, the experience did not meet my expectations. 1. **Food Temperature**: The food was cold upon arrival, which significantly impacted its quality and enjoyment. 2. **Incorrect Order**: I specifically requested thigh and drumstick pieces, as I do not eat white meat. However, the order did not meet this request, which caused additional inconvenience. I would appreciate it if you could look into this matter and take the necessary steps to prevent such issues in the future. Additionally, I would be grateful for a resolution to this complaint, whether through a refund or replacement. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Sarah Mashifane 0749032575
53 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (16%)
1 Star
20 (80%)