TC
The Cell Store
Claimed Business
TC
The Cell Store
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sarah M
1 reviews | Active since Jan 2020
11 Nov 2024, 18:16
Excellent Customer Service from Henry at Cell C The Groove
I’d like to commend Henry, the manager at Cell C The Grove, for the exceptional service he provided. We had an issue with our SIM card that was not able to make or receive calls, which was causing a lot of inconvenience. Henry went above and beyond to ensure that our problem was resolved. From the moment we explained the situation, Henry took it seriously and tried every possible solution to get our phone working again. His patience, professionalism, and dedication to helping us were truly impressive. We are so grateful for his support and the time he took to make sure everything was in order. Thank you, Henry, for your excellent customer service. Sarah Mashifane 0749032575
Helpful (0)
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Sarah M
1 reviews | Active since Jan 2020
11 Nov 2024, 18:16
Excellent Customer Service from Henry at Cell C The Groove
I’d like to commend Henry, the manager at Cell C The Grove, for the exceptional service he provided. We had an issue with our SIM card that was not able to make or receive calls, which was causing a lot of inconvenience. Henry went above and beyond to ensure that our problem was resolved. From the moment we explained the situation, Henry took it seriously and tried every possible solution to get our phone working again. His patience, professionalism, and dedication to helping us were truly impressive. We are so grateful for his support and the time he took to make sure everything was in order. Thank you, Henry, for your excellent customer service. Sarah Mashifane 0749032575
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Khomotso M
1 reviews | Active since Jan 2020
21 Sept 2024, 22:48
Its very bed
5 months later I app**** for cellphone contact online there never send email to show I approved and also i have never received any phone but they kept on detecting my money every month end
Helpful (0)
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Khomotso M
1 reviews | Active since Jan 2020
21 Sept 2024, 22:48
Its very bed
5 months later I app**** for cellphone contact online there never send email to show I approved and also i have never received any phone but they kept on detecting my money every month end
0
Replies (0)NT
Nobuhle T
1 reviews | Active since Jan 2020
14 Jan 2024, 12:44
*****ulent contract from cell c customer care
Hello Peter I received a call from cell c customer care I was told that I have a contract with them for two phones so I told them that I never took anything and I never agreed on anything with them I don't even have those phones so they told me that I have to go to the store and report this I went to the store and I did report and submit all the documents they want from me at cell c store in benoni oh wow the manager was so rude and accusing me that I shouldn't act innocent as if I don't know that I took the phones cell c employees they are working with people who are ****ming us how can you use someone else information to make debts I want the person who was responsible for this to be punished and they should give me the recording where they say I did I agree to Their contract as for Kutlwano from cell c store Benoni lake side they should teach her how to speak with customers she must stop using her power of being a manager to treat customers like trash and threaten them that shows that she also treat her staff badly she must be train how to handle customers jst bcuz we came there complaining that doesn't give her the right to accuse us for something we don't know off cuz I wudnt come there if I knew that I took the phones please I need cell c to do a thoroughly investigation on how did it happened in their present I can't be held accountable for something I dnt even have Nd I ddnt even agreed on and they should stop trying to debit money from my account I dnt owe them anything Retrain Kutlwano teach her how to be a manager and a good leader to her staff without customers won't be be working jst knw that it customers that pays Ur salary learn to respect those who puts food on Ur table .....
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Nobuhle T
1 reviews | Active since Jan 2020
14 Jan 2024, 12:44
*****ulent contract from cell c customer care
Hello Peter I received a call from cell c customer care I was told that I have a contract with them for two phones so I told them that I never took anything and I never agreed on anything with them I don't even have those phones so they told me that I have to go to the store and report this I went to the store and I did report and submit all the documents they want from me at cell c store in benoni oh wow the manager was so rude and accusing me that I shouldn't act innocent as if I don't know that I took the phones cell c employees they are working with people who are ****ming us how can you use someone else information to make debts I want the person who was responsible for this to be punished and they should give me the recording where they say I did I agree to Their contract as for Kutlwano from cell c store Benoni lake side they should teach her how to speak with customers she must stop using her power of being a manager to treat customers like trash and threaten them that shows that she also treat her staff badly she must be train how to handle customers jst bcuz we came there complaining that doesn't give her the right to accuse us for something we don't know off cuz I wudnt come there if I knew that I took the phones please I need cell c to do a thoroughly investigation on how did it happened in their present I can't be held accountable for something I dnt even have Nd I ddnt even agreed on and they should stop trying to debit money from my account I dnt owe them anything Retrain Kutlwano teach her how to be a manager and a good leader to her staff without customers won't be be working jst knw that it customers that pays Ur salary learn to respect those who puts food on Ur table .....
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Nkosinathi M
1 reviews | Active since Jan 2020
2 Aug 2022, 13:09
Bad service
I went to cell c Menlyn shop to do sim swap I asked for the manager so I can get my sim swap sorted, he came and checked if my number is still active and said I must write down the numbers that I frequently used to call, I did write down the numbers when I was done I was made to wait for 30 minutes. I finally asked for helped from the consultant who was just siting and doing nothing, the same consultant with a lot of attitude told me she can’t help me with my sim swap because i have a long list of number that I wrote down, I overheard her telling the guy she was with that she won’t check that list because it’s too long and it will waste her time. I have been using this number for more that 10 years and I still need this number,
Helpful (0)
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Nkosinathi M
1 reviews | Active since Jan 2020
2 Aug 2022, 13:09
Bad service
I went to cell c Menlyn shop to do sim swap I asked for the manager so I can get my sim swap sorted, he came and checked if my number is still active and said I must write down the numbers that I frequently used to call, I did write down the numbers when I was done I was made to wait for 30 minutes. I finally asked for helped from the consultant who was just siting and doing nothing, the same consultant with a lot of attitude told me she can’t help me with my sim swap because i have a long list of number that I wrote down, I overheard her telling the guy she was with that she won’t check that list because it’s too long and it will waste her time. I have been using this number for more that 10 years and I still need this number,
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Replies (0)NM
Nkosinathi M
1 reviews | Active since Jan 2020
2 Aug 2022, 12:37
Bad service from cell c staff
I went to cell c Menlyn shop to do sim swap answer I was first made to wait and I asked for the manager and he came and checked my number if is still active and said I must write down the numbers that I used to call, I did that i had to wait for 30 minutes I finally asked to be helped but the consultant with a lot of attitude she told me she can’t help me with my sim swap I used this number for more that 10 years and I still need this number
Helpful (0)
|Replies (0)NM
Nkosinathi M
1 reviews | Active since Jan 2020
2 Aug 2022, 12:37
Bad service from cell c staff
I went to cell c Menlyn shop to do sim swap answer I was first made to wait and I asked for the manager and he came and checked my number if is still active and said I must write down the numbers that I used to call, I did that i had to wait for 30 minutes I finally asked to be helped but the consultant with a lot of attitude she told me she can’t help me with my sim swap I used this number for more that 10 years and I still need this number
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Replies (0)OM