Bad Service from KFC Kempton Gate

Good day I am not surprised that no one has followed up on my complaint at KFC. This is the service I received and you run away from your responsibilities. I wish to once again explain my dissatisfaction with KFC Kempton Gate on 26 November 2024. My order no: 111940 refers. This order was placed at 17h43 and confirmed. I had to phone your 0860100222 several times to complain about my delivery. After receiving a sms advising me that my order has been collected at 18h35. The first advice was it would have been delivered by 18h06. The order arrived at 19h07. When the food arrived it was cold and unpleasant but we waited so long for it we did not want to send it back. I questioned the driver infront of your delivery man on the phone why he took so long. He said that the previous driver declined the first round and he was then asked to replace him. I am not happy with this service I received from KFC and I made it very clear.