No customer services, professionalism and lack of franchise values - Where is Colonel Sander's best customer services?

I went to the KFC and placed an order inside the shop. There was only one salesperson serving a very long queue, while also serving the orders. It took me 45 minutes to an hour to be served with an incorrect order. I wonder when the biggest franchise like KFC, which was initially known for its Colonel Sanders' international standards, disappeared. This is shameful. The standards have deteriorated, and one wonders whether this outlet still subscribes to the principles of the franchise or is now a stand-alone where such customer services and professionalism were withheld. One wonders if any health inspections are conducted, and if monitoring and evaluation by the franchise are done?