KM
KFC Marlboro
Unclaimed Business
KM
KFC Marlboro
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesE
saajida E
1 reviews | Active since Jan 2020
27 Nov 2025, 17:17
HAIR IN MY KFC ZINGER WING
I am writing to formally report a serious issue regarding my recent purchase from KFC Marlboro Gardens on 22 November 2025. Upon opening my order, I discovered a strand of hair inside my Zinger Wing, which is completely unacceptable from a hygiene and food-safety standpoint. On Monday, 24 November 2025, I contacted your head office to report the incident. The customer service representative informed me that she could not log the complaint without proof of purchase. I explained that I had a video showing the contaminated food as well as evidence of the purchase, but I had discarded the physical slip at the time because I did not anticipate needing it. Despite this, I was instructed to return to the branch to request a duplicate receipt. I explained that it is unreasonable for me to drive back to the store at my own expense, time, fuel, and inconvenience, due to an issue caused by KFC. I therefore phoned the branch and spoke to the manager, Thato. I provided him with the time frame and details of my order, and he assured me he would look for the slip. Only after I prompted him did he take down my contact details. When I did not hear back from him on Tuesday, I contacted head office again on Wednesday. The same customer service agent apologized and said she would follow up with the branch manager. Thato sent me a whatsapp not long after speaking to the customer service agent, Thato again he requested the time of purchase, which I confirmed. I also sent him a screenshot from my banking app showing the exact amount paid and the transaction reference linked to KFC. I messaged Thato again on Wednesday asking him if he found the slip, he said that his technical team is busy locating it. Since then, I have received no further response from either the branch manager or the customer service agent. To make matters worse, my child became ill after consuming the Zinger Wings. I have video evidence of the contaminated food and the situation as a whole. I am extremely disappointed that I have been left to chase after both the branch and head office simply to have this matter acknowledged and logged. Before expanding globally, KFC should prioritize hygiene, food safety, and competent customer service. A brand can have thousands of stores, but without care for customers, it means nothing. I am deeply dissatisfied and will not be returning to KFC.
Helpful (0)
|Replies (0)sE
saajida E
1 reviews | Active since Jan 2020
27 Nov 2025, 17:17
HAIR IN MY KFC ZINGER WING
I am writing to formally report a serious issue regarding my recent purchase from KFC Marlboro Gardens on 22 November 2025. Upon opening my order, I discovered a strand of hair inside my Zinger Wing, which is completely unacceptable from a hygiene and food-safety standpoint. On Monday, 24 November 2025, I contacted your head office to report the incident. The customer service representative informed me that she could not log the complaint without proof of purchase. I explained that I had a video showing the contaminated food as well as evidence of the purchase, but I had discarded the physical slip at the time because I did not anticipate needing it. Despite this, I was instructed to return to the branch to request a duplicate receipt. I explained that it is unreasonable for me to drive back to the store at my own expense, time, fuel, and inconvenience, due to an issue caused by KFC. I therefore phoned the branch and spoke to the manager, Thato. I provided him with the time frame and details of my order, and he assured me he would look for the slip. Only after I prompted him did he take down my contact details. When I did not hear back from him on Tuesday, I contacted head office again on Wednesday. The same customer service agent apologized and said she would follow up with the branch manager. Thato sent me a whatsapp not long after speaking to the customer service agent, Thato again he requested the time of purchase, which I confirmed. I also sent him a screenshot from my banking app showing the exact amount paid and the transaction reference linked to KFC. I messaged Thato again on Wednesday asking him if he found the slip, he said that his technical team is busy locating it. Since then, I have received no further response from either the branch manager or the customer service agent. To make matters worse, my child became ill after consuming the Zinger Wings. I have video evidence of the contaminated food and the situation as a whole. I am extremely disappointed that I have been left to chase after both the branch and head office simply to have this matter acknowledged and logged. Before expanding globally, KFC should prioritize hygiene, food safety, and competent customer service. A brand can have thousands of stores, but without care for customers, it means nothing. I am deeply dissatisfied and will not be returning to KFC.
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Replies (0)D
IM
Itumeleng M
1 reviews | Active since Jan 2020
30 Jun 2025, 17:48
Horrible Coleslaw salad
I ordered today the family treat and honestly I want clarity on why can't we exchange the horrible coleslaw salad that Kfc makes to something else. It's the worst salad I have ever had. It's dry as Hell and no taste. Kfc should get tips at chicken licken on how coleslaw salad is supposed to be.
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
30 Jun 2025, 17:48
Horrible Coleslaw salad
I ordered today the family treat and honestly I want clarity on why can't we exchange the horrible coleslaw salad that Kfc makes to something else. It's the worst salad I have ever had. It's dry as Hell and no taste. Kfc should get tips at chicken licken on how coleslaw salad is supposed to be.
0
Replies (0)ER
Euniccah R
1 reviews | Active since Jan 2020
30 May 2025, 11:31
Bad Service at KFC MARLBORO GARDENS
Service at KFC Marlboro Gardens is so bad. On the 29th May order a meal after paying I was told the is no chips i must wait for 4 minutes they will bring it at the parking, I waited for 10 Minutes until I went inside and got my order. On the 30th May I went there again to buy food I used drive thru again only to be told the card machine is not working I should use the Kiosk. I get there the machine is not working. The service there is bad
Helpful (0)
|Replies (0)ER
Euniccah R
1 reviews | Active since Jan 2020
30 May 2025, 11:31
Bad Service at KFC MARLBORO GARDENS
Service at KFC Marlboro Gardens is so bad. On the 29th May order a meal after paying I was told the is no chips i must wait for 4 minutes they will bring it at the parking, I waited for 10 Minutes until I went inside and got my order. On the 30th May I went there again to buy food I used drive thru again only to be told the card machine is not working I should use the Kiosk. I get there the machine is not working. The service there is bad
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Replies (0)JP