SF
saajida E
Active since Sep 2013
7
Reviews
0
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Reviews
7 reviews5 months ago
HAIR IN MY KFC ZINGER WING
I am writing to formally report a serious issue regarding my recent purchase from KFC Marlboro Gardens on 22 November 2025. Upon opening my order, I discovered a strand of hair inside my Zinger Wing, which is completely unacceptable from a hygiene and food-safety standpoint. On Monday, 24 November 2025, I contacted your head office to report the incident. The customer service representative informed me that she could not log the complaint without proof of purchase. I explained that I had a video showing the contaminated food as well as evidence of the purchase, but I had discarded the physical slip at the time because I did not anticipate needing it. Despite this, I was instructed to return to the branch to request a duplicate receipt. I explained that it is unreasonable for me to drive back to the store at my own expense, time, fuel, and inconvenience, due to an issue caused by KFC. I therefore phoned the branch and spoke to the manager, Thato. I provided him with the time frame and details of my order, and he assured me he would look for the slip. Only after I prompted him did he take down my contact details. When I did not hear back from him on Tuesday, I contacted head office again on Wednesday. The same customer service agent apologized and said she would follow up with the branch manager. Thato sent me a whatsapp not long after speaking to the customer service agent, Thato again he requested the time of purchase, which I confirmed. I also sent him a screenshot from my banking app showing the exact amount paid and the transaction reference linked to KFC. I messaged Thato again on Wednesday asking him if he found the slip, he said that his technical team is busy locating it. Since then, I have received no further response from either the branch manager or the customer service agent. To make matters worse, my child became ill after consuming the Zinger Wings. I have video evidence of the contaminated food and the situation as a whole. I am extremely disappointed that I have been left to chase after both the branch and head office simply to have this matter acknowledged and logged. Before expanding globally, KFC should prioritize hygiene, food safety, and competent customer service. A brand can have thousands of stores, but without care for customers, it means nothing. I am deeply dissatisfied and will not be returning to KFC.
0 replies
12 months ago
Incorrect item recieved still no feedback from Makro
I ordered an iron online on the 4th of April 2025. A week later I received the delivery and when I opened the box it was a hairdryer. I logged a return online on the Makro App. Till today no one has called me to sort out this issue, no arrangements to collect the incorrect item and send me the correct item. This is not the 1st time Makro online has given really bad service and sent the incorrect items. Makro get your house in order amd sort out my issue urgently.
406 replies
17 months ago
Makro online terrible service, missing an item
I placed an order a few weeks back online. The order was delivered, all the chocolates were melted, they is one bottle of sauce missing. I have called the customer service and hold on for a really long time while they try to get through to the Woodmead branch. The customer service representative keeps on saying that Makro Woodmead will call me back. Till today no one has called me back and I am really furios because I can not keep on loading airtime and this issue is not getting resolved. All they say is sorry for keeping you in hold the branch is not answering there phone. HELLO MY AIRTIME, I WANT MY MISSING SAUCE !!!
437 replies
47 months ago
Unhappy client
I had a terrible experience with Simone. To cut a very long story short as to what transpired with the consultant all I can say is that she is a very rude consultant. Please don't let me deal with her again.
134 replies
68 months ago
Attorney touches trust money without clients consent
I introduced a few buyers to 2 ladies working for the department of housing they said they were based in Braamfontein. The ladies names were Razia Lewis and the other Roslyn dons. My purchasers signed documents from the attorney that they said is affiliated to council known as Radhika ramdin Singh till today 2 years later they have not registered any plots and have not refunded the money paid to the attorney in her trust account. Everytime we call the attorney she refuses to take our calls and she also refuses to refund the money owing to the 2 purchasers that need to be paid. The two ladies Razia and Roslyn have also just gone quiet Razia does not answer any calls and when you speak to roslyn she keeps on saying that they will be refunding tomorrow. That tomorrow is 2 years now and still having a problem with the refunds.
0 replies
109 months ago
Where are the TELLERS
<p>I mostly go to woodmead weekly to do deposits and there are always 2 tellers only at the counter we meet the same regular people there waiting in the line which takes a lot of time. the lines are always long and the there are only 2 tellers, that is pathetic !!! Every week we all have the same experience and it gets more frustrating i decided to go to another branch and thought the service at the tellers would be faster i had the same experience cause according to FNB they feel that they dont need more tellers cause the ATM does the deposits. That is nonsense !! people come for Forex, deposit and they have coins. If this carries on you will be losing alot of customers. To the tellers that are always friendly and trying there best and aplogising its not your fault at the other branch i went to the teller was really hungry he could not go for breakfast due to the long que and all the customers complaining. He sacrificed his tea time to make the customers happy come on FNB add more tellers no machine can help with this. </p>
56 replies
109 months ago
Bad Service
<p>I was at sars on the 28th of April 2017 I had my kids with me and they really hungry so the closest halal place was chicken licken we had placed a order for more than R300 firstly they had not given me my full order there were 2 pieces of chicken that i had paid for which was not in the packet with the rest of the order. I placed this order in the drive thru so i took it for granted and headed home. When i reached home which is not in alberton i seen the order was short when i called them to tell them they said the manager muhammad saloojee would contact me which i am still waiting for up until today. We also ordered wings to our dissappointment most of the pieces were the small side pieces we really felt cheated. i called and spoke to manager she apologised and said she did inform Mr Saloojee and he said he would contact me. Today is the 17th of March and still no call or any sort of communication from Saloojee and his manager at the store. Very dissappointing. </p>
0 replies
Review Distribution
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1 Star
7 (100%)