HAIR IN MY KFC ZINGER WING

I am writing to formally report a serious issue regarding my recent purchase from KFC Marlboro Gardens on 22 November 2025. Upon opening my order, I discovered a strand of hair inside my Zinger Wing, which is completely unacceptable from a hygiene and food-safety standpoint.

On Monday, 24 November 2025, I contacted your head office to report the incident. The customer service representative informed me that she could not log the complaint without proof of purchase. I explained that I had a video showing the contaminated food as well as evidence of the purchase, but I had discarded the physical slip at the time because I did not anticipate needing it.

Despite this, I was instructed to return to the branch to request a duplicate receipt. I explained that it is unreasonable for me to drive back to the store at my own expense, time, fuel, and inconvenience, due to an issue caused by KFC. I therefore phoned the branch and spoke to the manager, Thato. I provided him with the time frame and details of my order, and he assured me he would look for the slip. Only after I prompted him did he take down my contact details.

When I did not hear back from him on Tuesday, I contacted head office again on Wednesday. The same customer service agent apologized and said she would follow up with the branch manager. Thato sent me a whatsapp not long after speaking to the customer service agent, Thato again he requested the time of purchase, which I confirmed. I also sent him a screenshot from my banking app showing the exact amount paid and the transaction reference linked to KFC. I messaged Thato again on Wednesday asking him if he found the slip, he said that his technical team is busy locating it. Since then, I have received no further response from either the branch manager or the customer service agent.

To make matters worse, my child became ill after consuming the Zinger Wings. I have video evidence of the contaminated food and the situation as a whole. I am extremely disappointed that I have been left to chase after both the branch and head office simply to have this matter acknowledged and logged.

Before expanding globally, KFC should prioritize hygiene, food safety, and competent customer service. A brand can have thousands of stores, but without care for customers, it means nothing.

I am deeply dissatisfied and will not be returning to KFC.