KP
Kfc Phumlani Mall
Unclaimed Business
KP
Kfc Phumlani Mall
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Kfc Phumlani Mall
Kfc Phumlani Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Kfc Phumlani Mall across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Pontsho M
1 reviews | Active since Jan 2020
7 Oct 2025, 06:16
Rude Cashier MURENDENI
If there was a zero honestly I’d rate KFC in Phumulani Mall a zero. I’ve never experienced such appalling attitude from one of your Cashiers her name is Murendeni. I went there now in the morning to buy a wrap and she didn’t even greet me, I asked about the play promo she said rudely that there is no play and when she brought my wraps she rudely said ‘bring your slip’ and I then asked her to ask me nicely and she stared at me I asked for her name because her name tag was turned and not visible she said and I quote ‘ if I don’t want what will you do. I then asked the lady cleaning there and she asked that I check the slip and that’s where I saw her name. I’ve never felt so disrespected by a person. KFC has lost a customer that’s to Murendeni. I work in the center also with people and this is purely unacceptable.
Helpful (0)
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Pontsho M
1 reviews | Active since Jan 2020
7 Oct 2025, 06:16
Rude Cashier MURENDENI
If there was a zero honestly I’d rate KFC in Phumulani Mall a zero. I’ve never experienced such appalling attitude from one of your Cashiers her name is Murendeni. I went there now in the morning to buy a wrap and she didn’t even greet me, I asked about the play promo she said rudely that there is no play and when she brought my wraps she rudely said ‘bring your slip’ and I then asked her to ask me nicely and she stared at me I asked for her name because her name tag was turned and not visible she said and I quote ‘ if I don’t want what will you do. I then asked the lady cleaning there and she asked that I check the slip and that’s where I saw her name. I’ve never felt so disrespected by a person. KFC has lost a customer that’s to Murendeni. I work in the center also with people and this is purely unacceptable.
0
Replies (0)EM
Eunice M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:26
Poor service
I feel staff needs customer service training I went to the outlet and ordered coffee standing there for so long not knowing what's taking time for the staff member to come back and give my money back no apology for the inconvenience just my money and that the machine is not working. No communication that we are having issues with the coffee machine. That level of service is appalling for a big franchise like KFC. Really not impressed the attitude towards customers not on at all.
Helpful (0)
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Eunice M
1 reviews | Active since Jan 2020
5 Aug 2025, 06:26
Poor service
I feel staff needs customer service training I went to the outlet and ordered coffee standing there for so long not knowing what's taking time for the staff member to come back and give my money back no apology for the inconvenience just my money and that the machine is not working. No communication that we are having issues with the coffee machine. That level of service is appalling for a big franchise like KFC. Really not impressed the attitude towards customers not on at all.
0
Replies (0)SB
Sello B
1 reviews | Active since Jan 2020
1 Jan 2025, 21:33
Customer service
Good Evening Hopefully this email finds you well. My name is Sello Baloyi Contact number 0814730986 I have a very serious issue with the service for KFC Phumlani Mall I had a problem with the service I was getting in the store. I spoke to Kamogelo Tau to call the manager for me the lady next to her by the name of Bridget Mahela. Told me the manager was on lunch only to know that she is the manager I complained to her about the service she told me I can do as I want that is the service they give The was only one cashier no one on the self serve to help customers I got number for Stephina Nchwe as they said she is the store manager, Bridget told me she won't do anything to them they pay her. I called Stephina she ignored my complain and stating to ignore my calls. I even asked for refund because of the service Stephina give me the following email address to complain to them Kgarebenchwe@gmail.com Kfcphumulani@tnt-siwelile.co.za Tebogo@tnt-siwelile.co.za Can someone from the head office please advise/attend to this issue please.
Helpful (0)
|Replies (0)SB
Sello B
1 reviews | Active since Jan 2020
1 Jan 2025, 21:33
Customer service
Good Evening Hopefully this email finds you well. My name is Sello Baloyi Contact number 0814730986 I have a very serious issue with the service for KFC Phumlani Mall I had a problem with the service I was getting in the store. I spoke to Kamogelo Tau to call the manager for me the lady next to her by the name of Bridget Mahela. Told me the manager was on lunch only to know that she is the manager I complained to her about the service she told me I can do as I want that is the service they give The was only one cashier no one on the self serve to help customers I got number for Stephina Nchwe as they said she is the store manager, Bridget told me she won't do anything to them they pay her. I called Stephina she ignored my complain and stating to ignore my calls. I even asked for refund because of the service Stephina give me the following email address to complain to them Kgarebenchwe@gmail.com Kfcphumulani@tnt-siwelile.co.za Tebogo@tnt-siwelile.co.za Can someone from the head office please advise/attend to this issue please.
0
Replies (0)