KFC SANDTON CITY IS THE WORST !!!!!!

I had the unfortunate experience to order at KFC Sandton city today at 3pm . The service that I received was actually atrocious .I waited for over an hour to receive my order . When I finally asked for assistance from Tsundu she advised that the only orders she is doing is for the kiosk .Finally tried to ask Makhungu for assistance and she was very rude in her response . I often go to the KFC at the wedge and Rivonia boulevard and perhaps they should go to the Sandton city branch to provide them with customer service training as well as the skills to efficiently run the store because what is happening at Sandton city branch is unacceptable .