2 for 2

I ordered a promo on Kfc online woodmead branch the pro said 2 for 2 strips box buddy and only 1 was delivered because in my understanding it was supposed to be 2 box buddy i called 0860100222 the customer care didnt know anything about this promo and i was told to call the store i did they said its 2 chicken pieces and 2 strips so i asked for a refund since i thought it was supposed to be 2 strips box buddy not one the lady by the name of Lerato said she cannot refund me since the food has arrived yet i am not happy with