Pathetic service from Khama Rhino Sanctuary

Khama Rhino have good camping sites, but I will not recommend them due to their poor and pathetic admin (By the name Ruth) & account services (Kago & Quin) . My booking was paid almost 3 months in advance, just to be told on arrival I have not paid. I was forced to pay again on departure. Weeks later they admit it was their mistake, and a 45 days later I'm still waiting for my funds to be returned (after numerous promises). Make ABSOLUTELY sure you have a valid proof of payment, especialy when booked through an agent. Kago & Quin (from accounts) simply refused to answer ANY of my emails. The same happen to friends of mine a few months ago. They never got their money back..