No care

I have lost my ID and I went to the police station for affidavit and came to the branch for m id applications I am told to book an appointment online I'm telling them that everytime I try booking the appointment no slot available I am told to keep on trying and I'm asking even if it's next year the guy said yes or I must go to Cape Town branch for walk-ins I'm on crutches unemployed how must I get to Cape Town branch what is this branch for then what's the use of having an id when home affairs can't help us with id documents, I asked for a manager I'm sitting in the cold with my broken leg he's is nowhere to be find all I know I will sit here till they close