Dysfunctional Trolleys

I recently visited Khayelitsha Mall SuperSpar and I must say even before entering the store, I was puzzled by the dysfunctional trolleys. You had to literally lift the trolley to move or turn instead of pushing it. The store was not that packed but the issue was malfunctioning trolleys for everyone in the store, people are lifting trolleys at the store. Poorly elderly couldn't move and were unable to move due to dysfunctional trolleys and sadly they can't lift it because they are not so strong.

I asked the lady who roams around with the microphone and making announcements - she couldn't answer me. She walked away instead. Left me hanging.

I managed to get to the baby food section in the corner somewhere. Such a sad sight seeing a lady who works as a merchandiser. Her trolley is literally damaged, she was lifting it in order to move items. I asked her what's going on here with the trolleys, all she could say was "all of them are like this". Totally unacceptable for letting your employees work under such conditions. Totally disgraceful to let the elderly people suffer like that in your premises whilst supporting your business.

Sort out the trolley issue - it is not that difficult! Do not let your lack of care and being unorganised affect the customers that is totally unfair to customers as well as employees. Do better!