Khetha Brokers and New National bad service

Khetha are my Brokers but they have not done anything in assisting me with my claim with New National (AAA Claims), i have been the one to call and request for updates, my accident was on the 22nd March and even my courtesy car period has expired with no tangible progress on my claim. I have had to hire a car due to my mothers health issues and i cannot be without transport.

I have comp**** with all the required documents on time but have been met with attitude and lack of empathy from the consultant at AAA Claims. The reason for me wanting to have a broker is that when you live in rural areas some things are not easily accessible and a Broker would facilitate everything on my behalf but they have done nothing but tell me they are waiting to hear from AAA Claim, who are only contacted by me and not them for an update.