Awful service

I bought a Chery from Kia Brackenfell in December 2023. When I collected the car, I noticed that the parcel tray was missing and informed the sales person. He said no problem he will get one for me asap. He tried to get one for 6 months. I contacted Chery and got one within 1 week. The sales person informed me that Kia will refund me. Now I'm waiting to get my money back. They are making excuses every time I ask for an update.