KB
Kia Brackenfell
Unclaimed Business
KB
Kia Brackenfell
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2.7|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(33.3%)
1(33.3%)
5(33.3%)
4(0%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Kia Brackenfell
Kia Brackenfell has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Kia Brackenfell across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTC
Tiffani-Amber Cannon
1 reviews | Active since Jan 2020
22 Feb 2026, 11:39
Concern for overall quality of assessments provided
I recently took my car in for a service and was presented with a very large quotation for multiple issues. Less than a week later, my car wouldn’t start — the battery was found to be loose, something that should have been properly secured or identified during the service. No battery issue was raised when collecting my car from the service and the issue only arose (within 1 week of service) after the vehicle was collected. This experience has raised serious concerns about the thoroughness, accuracy, and overall quality of the assessment provided.
Helpful (0)
|Replies (0)TC
Tiffani-Amber Cannon
1 reviews | Active since Jan 2020
22 Feb 2026, 11:39
Concern for overall quality of assessments provided
I recently took my car in for a service and was presented with a very large quotation for multiple issues. Less than a week later, my car wouldn’t start — the battery was found to be loose, something that should have been properly secured or identified during the service. No battery issue was raised when collecting my car from the service and the issue only arose (within 1 week of service) after the vehicle was collected. This experience has raised serious concerns about the thoroughness, accuracy, and overall quality of the assessment provided.
0
Replies (0)VT
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Christelle D
1 reviews | Active since Jan 2020
2 Jun 2025, 19:59
KIA won't service my care
I bought my Sonet from the dealership October 2023. When I brought my car in last week for its 1st service I was informed that it was not covered by my service plan as LiquidCapital stipulates that it should have been brought it in at what comes first, 1 year or 15000 kms. You sold me the vehicle and I don't care if you outsource the service plans to someone else. When I bring my car for a service, then you should honor that. Now it seems that I skipped the first service and that I don't take care of my car. Where is your aftersales service? I also phoned in August to ask if I should bring my car in as I got an alert on my dash and I wasn't informed that I HAD to bring it in in October or it won't be covered by my service plan. What kind of brand are you that does not accept responsibility for ensuring customers get what they paid for?
Helpful (0)
|Replies (0)CD
Christelle D
1 reviews | Active since Jan 2020
2 Jun 2025, 19:59
KIA won't service my care
I bought my Sonet from the dealership October 2023. When I brought my car in last week for its 1st service I was informed that it was not covered by my service plan as LiquidCapital stipulates that it should have been brought it in at what comes first, 1 year or 15000 kms. You sold me the vehicle and I don't care if you outsource the service plans to someone else. When I bring my car for a service, then you should honor that. Now it seems that I skipped the first service and that I don't take care of my car. Where is your aftersales service? I also phoned in August to ask if I should bring my car in as I got an alert on my dash and I wasn't informed that I HAD to bring it in in October or it won't be covered by my service plan. What kind of brand are you that does not accept responsibility for ensuring customers get what they paid for?
0
Replies (0)AW
Anlicha W
1 reviews | Active since Jan 2020
4 Dec 2024, 12:05
Disrespectful and Unorganized
Very disappointed. December 2023 our Newly bought Kia had to go for its first service at Brackenfell Branch - we got such disrespectful attitudes. The system shows the vehicle needs to be serviced in December but they complained and said the vehicle should have been services in November. This year, 2024 we have TWO Kia's we bought from Brackenfell branch. We went in November to book the services, so then we were told the services only due in December - BOOKED and made pre-arrangements from our side to accommodate them. TODAY we got there and the woman (Natalie) made a ridiculous remark "Ugh why you here so early" - Phoned the manager, still waiting on him to phone back and the Dealer Principal on duty just said "he will look into it" ... the vehicle never got its service and we still haven't received any customer service. This is shocking - IF YOUR DOORS IS OPEN, YOU MUST BE READY TO PROVIDE A SERVICE TO CLIENTS
Helpful (0)
|Replies (0)AW
Anlicha W
1 reviews | Active since Jan 2020
4 Dec 2024, 12:05
Disrespectful and Unorganized
Very disappointed. December 2023 our Newly bought Kia had to go for its first service at Brackenfell Branch - we got such disrespectful attitudes. The system shows the vehicle needs to be serviced in December but they complained and said the vehicle should have been services in November. This year, 2024 we have TWO Kia's we bought from Brackenfell branch. We went in November to book the services, so then we were told the services only due in December - BOOKED and made pre-arrangements from our side to accommodate them. TODAY we got there and the woman (Natalie) made a ridiculous remark "Ugh why you here so early" - Phoned the manager, still waiting on him to phone back and the Dealer Principal on duty just said "he will look into it" ... the vehicle never got its service and we still haven't received any customer service. This is shocking - IF YOUR DOORS IS OPEN, YOU MUST BE READY TO PROVIDE A SERVICE TO CLIENTS
0
Replies (0)PH
RA
Rudi A
1 reviews | Active since Jan 2020
21 Jul 2024, 11:21
Awful service
I bought a Chery from Kia Brackenfell in December 2023. When I collected the car, I noticed that the parcel tray was missing and informed the sales person. He said no problem he will get one for me asap. He tried to get one for 6 months. I contacted Chery and got one within 1 week. The sales person informed me that Kia will refund me. Now I'm waiting to get my money back. They are making excuses every time I ask for an update.
Helpful (0)
|Replies (0)RA
Rudi A
1 reviews | Active since Jan 2020
21 Jul 2024, 11:21
Awful service
I bought a Chery from Kia Brackenfell in December 2023. When I collected the car, I noticed that the parcel tray was missing and informed the sales person. He said no problem he will get one for me asap. He tried to get one for 6 months. I contacted Chery and got one within 1 week. The sales person informed me that Kia will refund me. Now I'm waiting to get my money back. They are making excuses every time I ask for an update.
0
Replies (0)JT
Johnny T
1 reviews | Active since Jan 2020
7 Nov 2023, 11:59
Poor service😳
I am very dissapointed in the service received from Natalie at Kia Brackenfell. I took my car for diagnostic test last week Monday, 30th November 2023. Paid for the test and got the report of all the faults. I have a extended warrenty and maintenance plan that cover some of the repairs and Natalie was supposed to contact my ensurer to get the final authority and that was it. When I phoned again on Thursday she was busy and I was told she will get back to me and Friday I phoned again and she was not available. This is now Thuesday and I am still waiting for her to return my call or to inform me when I can book my car. Is such bad service realy necessarily or is good service only for customers with new Kia's?
Helpful (0)
|Replies (0)JT
Johnny T
1 reviews | Active since Jan 2020
7 Nov 2023, 11:59
Poor service😳
I am very dissapointed in the service received from Natalie at Kia Brackenfell. I took my car for diagnostic test last week Monday, 30th November 2023. Paid for the test and got the report of all the faults. I have a extended warrenty and maintenance plan that cover some of the repairs and Natalie was supposed to contact my ensurer to get the final authority and that was it. When I phoned again on Thursday she was busy and I was told she will get back to me and Friday I phoned again and she was not available. This is now Thuesday and I am still waiting for her to return my call or to inform me when I can book my car. Is such bad service realy necessarily or is good service only for customers with new Kia's?
0
Replies (0)WM