Disrespectful and Unorganized

Very disappointed. December 2023 our Newly bought Kia had to go for its first service at Brackenfell Branch - we got such disrespectful attitudes. The system shows the vehicle needs to be serviced in December but they complained and said the vehicle should have been services in November. This year, 2024 we have TWO Kia's we bought from Brackenfell branch. We went in November to book the services, so then we were told the services only due in December - BOOKED and made pre-arrangements from our side to accommodate them. TODAY we got there and the woman (Natalie) made a ridiculous remark "Ugh why you here so early" - Phoned the manager, still waiting on him to phone back and the Dealer Principal on duty just said "he will look into it" ... the vehicle never got its service and we still haven't received any customer service. This is shocking - IF YOUR DOORS IS OPEN, YOU MUST BE READY TO PROVIDE A SERVICE TO CLIENTS