Pathetic Services

I am so annoyed, frustrated and hopeless by how Luvendran “Lance” Ganesan from Motus Kia Menlyn is illtreating just after I’ve bought my car cash from him. He was so professional and gave undivided attention only until he got the sale - it’s been 3 weeks waiting for my car documents which I was promised the 2 days after my sales via a courier. Luvendran ”Lance” ignores my texts mostly, have to double text before he can respond, this really frustrates me and annoys me. He called me yesterday and had to be home the whole for this documents, it happened today I gain, what’s sad is i missed a date to register my car for a business. Is this how Kia treats its customers? What a horrible after sales treatment???