Lies, scams & fraud

On 19 August 2017, I took delivery of my 2016 Renault Fluence 1.6Lt Expression. Along with the purchase is a service and maintenance plan.

I'm from East London so could only go up to Gauteng on Friday, get car on Saturday and drive back Sunday. When I get to the dealership, Jaco, the salesperson tells me the spare key, service book and manuals are at another dealership and he'd courier them to me.

When I took delivery the vehicle had roughly 22500km mileage and I was told by the salesperson, Jaco, that the car had just been serviced. Mid December the service indicator went on and I booked the car for her service.

27 December 2017, I took the car to Automall East London for servicing, but was informed that service could not be carried out without proof of previous services being done. Since I bought the car I have been trying to obtain the service book as well as spare keys from Jaco, but to no avail. I called Jaco to inform him that the proof of service was requested and he proceeded to contact Automall.

Automall informed me that there was only a 15000km service done on the car and no other service was appearing as being carried out. This is now an issue because there is no proof of a 30000km service done on the vehicle and the current mileage is roughly 37746km. Meaning it's beyond overdue. 

The indicator light didn't go ON till it reached about 37000km which, on 15000km service interval, means either a service was done but not logged or that the indicator was merely reset. Because 15000km after 22000km is the correct timing.

This is causing me problems because I paid for the service plan and maintenance plan, but they now voided because of the misinformation I was given. Had I been told or at least seen the indicator go ON at any time or had the service book, I would have taken the car for her service. Now I'm told to pay cash for them.

When I spoke to Jaco on this predicament, he no longer mentions anything about the car being fresh from service when I took delivery. He now only mentions intervals which are well known to me because I owned a Renault car before this one. And with my previous vehicle I NEVER missed a service even when I was paying for it myself.

Getting no joy from Jaco, I got hold of Jurieh the sales manager. Gave him the whole story, sent him my invoice and he said he would refund me & rectify the situation. He turns out to be no better than Jaco because he too doesn't keep his work. After weeks of prodding, Jurieh eventually sends me documents pertaining to my purchase. Documents I, the client, was not furnished with. What's worse, the document is altered. Sections meant to be filled by Mr filled by someone else, stating I received things that Jaco, Jurieh and myself have documented as not being received.

When I pointed these out to Jurieh, he no longer responds to me