MJ
Mthuthuzeli J
Active since Jan 2018
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Pathetic after sales treatment TWT Vincent Park
Bought 3 tyres from TWT Vincent Park December 15. Fitted, balanced and aligned at branch. Following day, drove to see family. Day after, car was not used. Tyres were still perfectly inflated and good on the 18th when driving to work. On the freeway to work, one of the tyres burst it's side wall. No visible cut/scratches or anything on it. No potholes were hit the entire time since getting the tyres. Returned to TWT Vincent Park and showed them the tyre and even the salesperson acknowledged that he could see any reason that could have caused the burst. Left the tyre, still on my rim, at the branch as he said they had to raise the matter with the their supplier. For weeks I was not contacted by neither the branch or supplier for update regarding the matter. I was constantly the one calling and going to the branch and being told they still waiting on supplier. Eventually, after I tracked down the supplier and complained directly to them, they sent a rep to investigate. Once "investigation" was concluded, i was not contacted to tell me the outcome. I had to once again go myself to the branch and was then told that they say the tyre had a cut. Which is false and I have pictures of the tyre to show that there is no cut anywhere on that tyre. Terrible behavior from both TWT for not having the integrity to call out a lie and for never, not once, contacting their customer when they are made aware of an issue. Totally disgusted by TWT and GT Radial.
56 replies
21 months ago
Card Retention "****"
On 12-07-2024, I went to a Nedbank ATM (#K052) to withdraw cash. The machine retained my card. I immediately froze the card and called the number to report. The consultant informed me that he would block the card and I would have to pay R150 for another card. I refused to do that because I am not at fault and cannot be expected to pay to get my own card back. He then told me he would enter into the system that when next the cash management company visit the machine, they would take my card to the Nedbank branch inside the mall. Today, due to not being contacted regarding my card, I visited the branch to check on it. No card was left there. I again called the help line and spoke to another consultant only to find that no message was entered to take my card to the branch and I must pay R150 for another. This is completely unacceptable. There is no reason I must be made to pay for doing no wrong. This is an unfair and ******ive practice. A Nedbank customer utilizes an Nedbank ATM, and when the customers card is retained, due to no fault of the customer, forcing the need for a new card than expecting payment is utterly reprehensible. Such an immoral act. And if not, it should be seen as *********.
0 replies
32 months ago
Nkhensani from MiWay is very professional and proficient
Nkhensani from MiWay is very professional and proficient. Extremely understanding and helpful from start to finish. Two, very big, 👍👍
131 replies
35 months ago
Amazing service all round
Amazing service all round. Consults very professional and proficient, helpful and checked on me through my breakdown and dispatch great people to take care of everything. Very happy. Thank you MiWay
53 replies
100 months ago
Lies, scams & fraud
On 19 August 2017, I took delivery of my 2016 Renault Fluence from Zambezi Multi Franchise. Along with the purchase is a service and maintenance plan. I'm from East London so could only go up to Gauteng on Friday, get car on Saturday and drive back Sunday. When I get to the dealership, Jaco, the salesperson tells me the spare key, service book and manuals are at another dealership and he'd courier them to me. When I took delivery the vehicle had roughly 22500km mileage and I was told by the salesperson, Jaco, that the car had just been serviced. Mid December the service indicator went on and I booked the car for her service. 27 December 2017, I took the car for servicing, but was informed that service could not be carried out without proof of previous services being done. Since I bought the car I have been trying to obtain the service book as well as spare keys from Jaco, but to no avail. I called Jaco to inform him that the proof of service was requested and he proceeded to contact Automall, where the car was to be serviced. Automall informed me that there was only a 15000km service done on the car and no other service was appearing as being carried out. This is now an issue because there is no proof of a 30000km service done on the vehicle and the current mileage is roughly 37746km. Meaning it's beyond overdue. The indicator light didn't go ON till it reached about 37000km which, on 15000km service interval, means either a service was done but not logged or that the indicator was merely reset. Because 15000km after 22000km is the correct timing. This is causing me problems because I paid for the service plan and maintenance plan, but they now voided because of the misinformation I was given. Had I been told or at least seen the indicator go ON at any time or had the service book, I would have taken the car for her service. Now I'm told to pay cash for them. When I spoke to Jaco on this predicament, he no longer mentions anything about the car being fresh from service when I took delivery. He now only mentions intervals which are well known to me because I owned a Renault car before this one. And with my previous vehicle I NEVER missed a service even when I was paying for it myself. Getting no joy from Jaco, I got hold of Jurieh the sales manager. Gave him the whole story, sent him my invoice and he said he would refund me & rectify the situation. He turns out to be no better than Jaco because he too doesn't keep his work. After weeks of prodding, Jurieh eventually sends me documents pertaining to my purchase. Documents I, the client, was not furnished with. What's worse, the document is altered. Sections meant to be filled by me were filled by someone else, stating I received things that Jaco, Jurieh and myself have documented as not being received. When I pointed these out to Jurieh, he no longer responds to me.
105 replies
100 months ago
Lies, scams & fraud
On 19 August 2017, I took delivery of my 2016 Renault Fluence 1.6Lt Expression. Along with the purchase is a service and maintenance plan. I'm from East London so could only go up to Gauteng on Friday, get car on Saturday and drive back Sunday. When I get to the dealership, Jaco, the salesperson tells me the spare key, service book and manuals are at another dealership and he'd courier them to me. When I took delivery the vehicle had roughly 22500km mileage and I was told by the salesperson, Jaco, that the car had just been serviced. Mid December the service indicator went on and I booked the car for her service. 27 December 2017, I took the car to Automall East London for servicing, but was informed that service could not be carried out without proof of previous services being done. Since I bought the car I have been trying to obtain the service book as well as spare keys from Jaco, but to no avail. I called Jaco to inform him that the proof of service was requested and he proceeded to contact Automall. Automall informed me that there was only a 15000km service done on the car and no other service was appearing as being carried out. This is now an issue because there is no proof of a 30000km service done on the vehicle and the current mileage is roughly 37746km. Meaning it's beyond overdue. The indicator light didn't go ON till it reached about 37000km which, on 15000km service interval, means either a service was done but not logged or that the indicator was merely reset. Because 15000km after 22000km is the correct timing. This is causing me problems because I paid for the service plan and maintenance plan, but they now voided because of the misinformation I was given. Had I been told or at least seen the indicator go ON at any time or had the service book, I would have taken the car for her service. Now I'm told to pay cash for them. When I spoke to Jaco on this predicament, he no longer mentions anything about the car being fresh from service when I took delivery. He now only mentions intervals which are well known to me because I owned a Renault car before this one. And with my previous vehicle I NEVER missed a service even when I was paying for it myself. Getting no joy from Jaco, I got hold of Jurieh the sales manager. Gave him the whole story, sent him my invoice and he said he would refund me & rectify the situation. He turns out to be no better than Jaco because he too doesn't keep his work. After weeks of prodding, Jurieh eventually sends me documents pertaining to my purchase. Documents I, the client, was not furnished with. What's worse, the document is altered. Sections meant to be filled by Mr filled by someone else, stating I received things that Jaco, Jurieh and myself have documented as not being received. When I pointed these out to Jurieh, he no longer responds to me
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)