ZM
Zambezi Multifranchise
Unclaimed Business
ZM
Zambezi Multifranchise
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBT
Bellina T
1 reviews | Active since Jan 2020
2 Jan 2023, 19:37
Extremely bad service
On 15 Nov 2022 I called Imperial select to get assistance regarding a spare key that was never given to me when I bought the car in 2017. I spoke to JP Harmse who requested that I forward him emails of the previous people I spoke to regarding the matter (which I did) and he promised to give me call me back as soon as he receives feedback from the used car manager. A week later, 22 Nov 2022 I sent another email requesting feedback because he hasn’t said a word to me but until today he still hasn’t responded, I still don’t have my spare key despite communicating with the dealership. I even asked if there was any more information I could provide to assist with the matter but he never replied. I need the spare key of my car and would not accept any explanation from these people because it’s clear that they’re taking me for a fool. I will not accept any telephonic communication with them because then I will not have any proof, the only acceptable thing right now is them advising when will I be receiving the key, nothing more.
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Bellina T
1 reviews | Active since Jan 2020
2 Jan 2023, 19:37
Extremely bad service
On 15 Nov 2022 I called Imperial select to get assistance regarding a spare key that was never given to me when I bought the car in 2017. I spoke to JP Harmse who requested that I forward him emails of the previous people I spoke to regarding the matter (which I did) and he promised to give me call me back as soon as he receives feedback from the used car manager. A week later, 22 Nov 2022 I sent another email requesting feedback because he hasn’t said a word to me but until today he still hasn’t responded, I still don’t have my spare key despite communicating with the dealership. I even asked if there was any more information I could provide to assist with the matter but he never replied. I need the spare key of my car and would not accept any explanation from these people because it’s clear that they’re taking me for a fool. I will not accept any telephonic communication with them because then I will not have any proof, the only acceptable thing right now is them advising when will I be receiving the key, nothing more.
0
Replies (0)MJ
Mthuthuzeli J
1 reviews | Active since Jan 2020
23 Jan 2018, 20:36
Lies, scams & fraud
On 19 August 2017, I took delivery of my 2016 Renault Fluence 1.6Lt Expression. Along with the purchase is a service and maintenance plan. I'm from East London so could only go up to Gauteng on Friday, get car on Saturday and drive back Sunday. When I get to the dealership, Jaco, the salesperson tells me the spare key, service book and manuals are at another dealership and he'd courier them to me. When I took delivery the vehicle had roughly 22500km mileage and I was told by the salesperson, Jaco, that the car had just been serviced. Mid December the service indicator went on and I booked the car for her service. 27 December 2017, I took the car to Automall East London for servicing, but was informed that service could not be carried out without proof of previous services being done. Since I bought the car I have been trying to obtain the service book as well as spare keys from Jaco, but to no avail. I called Jaco to inform him that the proof of service was requested and he proceeded to contact Automall. Automall informed me that there was only a 15000km service done on the car and no other service was appearing as being carried out. This is now an issue because there is no proof of a 30000km service done on the vehicle and the current mileage is roughly 37746km. Meaning it's beyond overdue. The indicator light didn't go ON till it reached about 37000km which, on 15000km service interval, means either a service was done but not logged or that the indicator was merely reset. Because 15000km after 22000km is the correct timing. This is causing me problems because I paid for the service plan and maintenance plan, but they now voided because of the misinformation I was given. Had I been told or at least seen the indicator go ON at any time or had the service book, I would have taken the car for her service. Now I'm told to pay cash for them. When I spoke to Jaco on this predicament, he no longer mentions anything about the car being fresh from service when I took delivery. He now only mentions intervals which are well known to me because I owned a Renault car before this one. And with my previous vehicle I NEVER missed a service even when I was paying for it myself. Getting no joy from Jaco, I got hold of Jurieh the sales manager. Gave him the whole story, sent him my invoice and he said he would refund me & rectify the situation. He turns out to be no better than Jaco because he too doesn't keep his work. After weeks of prodding, Jurieh eventually sends me documents pertaining to my purchase. Documents I, the client, was not furnished with. What's worse, the document is altered. Sections meant to be filled by Mr filled by someone else, stating I received things that Jaco, Jurieh and myself have documented as not being received. When I pointed these out to Jurieh, he no longer responds to me
Helpful (0)
|Replies (0)MJ
Mthuthuzeli J
1 reviews | Active since Jan 2020
23 Jan 2018, 20:36
Lies, scams & fraud
On 19 August 2017, I took delivery of my 2016 Renault Fluence 1.6Lt Expression. Along with the purchase is a service and maintenance plan. I'm from East London so could only go up to Gauteng on Friday, get car on Saturday and drive back Sunday. When I get to the dealership, Jaco, the salesperson tells me the spare key, service book and manuals are at another dealership and he'd courier them to me. When I took delivery the vehicle had roughly 22500km mileage and I was told by the salesperson, Jaco, that the car had just been serviced. Mid December the service indicator went on and I booked the car for her service. 27 December 2017, I took the car to Automall East London for servicing, but was informed that service could not be carried out without proof of previous services being done. Since I bought the car I have been trying to obtain the service book as well as spare keys from Jaco, but to no avail. I called Jaco to inform him that the proof of service was requested and he proceeded to contact Automall. Automall informed me that there was only a 15000km service done on the car and no other service was appearing as being carried out. This is now an issue because there is no proof of a 30000km service done on the vehicle and the current mileage is roughly 37746km. Meaning it's beyond overdue. The indicator light didn't go ON till it reached about 37000km which, on 15000km service interval, means either a service was done but not logged or that the indicator was merely reset. Because 15000km after 22000km is the correct timing. This is causing me problems because I paid for the service plan and maintenance plan, but they now voided because of the misinformation I was given. Had I been told or at least seen the indicator go ON at any time or had the service book, I would have taken the car for her service. Now I'm told to pay cash for them. When I spoke to Jaco on this predicament, he no longer mentions anything about the car being fresh from service when I took delivery. He now only mentions intervals which are well known to me because I owned a Renault car before this one. And with my previous vehicle I NEVER missed a service even when I was paying for it myself. Getting no joy from Jaco, I got hold of Jurieh the sales manager. Gave him the whole story, sent him my invoice and he said he would refund me & rectify the situation. He turns out to be no better than Jaco because he too doesn't keep his work. After weeks of prodding, Jurieh eventually sends me documents pertaining to my purchase. Documents I, the client, was not furnished with. What's worse, the document is altered. Sections meant to be filled by Mr filled by someone else, stating I received things that Jaco, Jurieh and myself have documented as not being received. When I pointed these out to Jurieh, he no longer responds to me
0
Replies (0)DF
Duane F
1 reviews | Active since Jan 2020
26 Oct 2017, 18:33
What a refreshing experience
I just want to thank all the staff at Kia Zambezi for the amazing service that I received today. My experience thus far from another Kia outlet has been lacklustre to say the least but from entering the premises at the Zambezi franchise has been friendly, efficient and through. The sales executives was extremely friendly and listened attentively to my situation and referred to the the correct person. Jacques and the warranty official/staff member listened attentively and gave different options to meet my need and gave solutions that would expedite my predicament. All I can say is that if this is the after sales service that they give to a consumer that didn't even support them during the sale of the car will go A LONG WAY to help customer that bought they cars there. I can highly recommend them if this is the service they give. Well done to a breath of fresh air on excellent customer service as my brand experience of Kia so far has been atrocious, BUT it's clear that it was only because I dealt with the wrong franchise. My mother will be contacting you soon to enquire about a new car as she was very sceptical about Kia after my ordeal but that changed with my interaction today.
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Duane F
1 reviews | Active since Jan 2020
26 Oct 2017, 18:33
What a refreshing experience
I just want to thank all the staff at Kia Zambezi for the amazing service that I received today. My experience thus far from another Kia outlet has been lacklustre to say the least but from entering the premises at the Zambezi franchise has been friendly, efficient and through. The sales executives was extremely friendly and listened attentively to my situation and referred to the the correct person. Jacques and the warranty official/staff member listened attentively and gave different options to meet my need and gave solutions that would expedite my predicament. All I can say is that if this is the after sales service that they give to a consumer that didn't even support them during the sale of the car will go A LONG WAY to help customer that bought they cars there. I can highly recommend them if this is the service they give. Well done to a breath of fresh air on excellent customer service as my brand experience of Kia so far has been atrocious, BUT it's clear that it was only because I dealt with the wrong franchise. My mother will be contacting you soon to enquire about a new car as she was very sceptical about Kia after my ordeal but that changed with my interaction today.
0
Replies (0)