BT
Bellina T
Active since Nov 2017
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Pathetic service
On Wednesday 25/02/26 I received an sms stating that my goods will be delivered on 27/02/26. On 26/02/2026 I called and spoke to Vusi Kubheka to try rescheduling the delivery to Saturday 28/02/26, he advised that wouldn’t be possible the next possible delivery date would be on Monday 02/03/26. I advised that I’ll arrange for someone to be home on the initial delivery date 27/02/2026 to receive the goods and he should not change the date. On 27/02/2026 I received another sms stating that the order will be delivered on Monday 02/03/26, I called in and spoke to Mikateko who advised that she’ll log a query and her supervisor will communicate with me via email after listening to the call with Vusi and that was 09h33 on 27/02. I did not received any communication and unfortunately I could not arrange for someone to be home on Monday again. On Sunday I called and requested cancellation of the order, ref no: 9000482372 was provided. Monday (02/03/2026) I received a call from the courier stating that they came to deliver and I advised that I had cancelled the order and requested a refund, I called the call center again and they advised that the cancellation request was only sent on Monday to the warehouse hence the order was dispatched. I called again on Tuesday to follow-up on the above mentioned ref and I spoke to Achieva who advised that I should follow-up today. Today at 12:41 I called in again and spoke to Fortunate, I gave her the order number she checked and advised that the current status shows that I requested for a refund. I then explained the entire story to her and because she couldn’t give me clear answers apart from that I must wait as this is still within SLA and that her team leader is clearing her emails and that is the reason why she hasn’t responded to the email I sent her on Friday, I then requested to speak to the team leader Louisa Baloyi whom I sent an email to on Friday 27/02/2026 and until today she has not gotten back to me. She placed me on hold and when she got back she advised that her team leader is currently busy with another customer and will respond to my email as soon as she’s done and until now i haven’t received any response. I was inconvenienced by one of their consultants (Vusi Kubheka) who changed the delivery date from 27/02 to 02/03 but now it’s unfortunate that I must take the fall for it and not even the team leader bothered to listen to my grievance as a customer instead she ignored my email and also taking my call. I call these people on a daily basis but still get no joy, they don’t communicate nor give me updates. I need this to be resolved ASAP, it’s not my problem but theirs, they need to deal with their consultant.
0 replies
40 months ago
Extremely bad service
On 15 Nov 2022 I called Imperial select to get assistance regarding a spare key that was never given to me when I bought the car in 2017. I spoke to JP Harmse who requested that I forward him emails of the previous people I spoke to regarding the matter (which I did) and he promised to give me call me back as soon as he receives feedback from the used car manager. A week later, 22 Nov 2022 I sent another email requesting feedback because he hasn’t said a word to me but until today he still hasn’t responded, I still don’t have my spare key despite communicating with the dealership. I even asked if there was any more information I could provide to assist with the matter but he never replied. I need the spare key of my car and would not accept any explanation from these people because it’s clear that they’re taking me for a fool. I will not accept any telephonic communication with them because then I will not have any proof, the only acceptable thing right now is them advising when will I be receiving the key, nothing more.
0 replies
67 months ago
Horrible service
I submitted a claim with claim no: CTP10089027 in August, I was advised Schalk is the one dealing with the query. Since August until now I have not received any communication from him even after sending him emails to follow up. I called on 14/09 and was provided with Leanie’s email who is a liability manager, I sent an email and the response was “ WOP Good afternoon Bellina We are currently awaiting the necessary fund in order to proceed with your claim. I have followed up with the client and will revert upon receipt of their feedback.” Until today I haven’t heard from anyone and I did state on the email sent to Leanie that I could be moving offices so I want to know when will the assessor come to assess the car. Another problem now is that the car is getting more damaged because I use it on a daily basis, I have to pay for those extra damages.
159 replies
72 months ago
Bad service
On 30 April 2020 I was involved in a collision with one of the Simba delivery trucks at Ferndale, Randburg at around 07h54. The truck was driven by a guy named Nico. He reversed onto my car while we were traveling the same direction, I hooted to alert him but he continued to reverse until the passenger I was traveling with left the car to go tell him that there’s a car behind him. We went to the Randburg Police station to report the case and he advised that he will inform them at work about the matter. On Monday 04 May 2020 I tried calling him with no success I then decided to call Simba Ltd straight and reported the matter, the lady I spoke to took all the details and advised that I’ll be contacted by no later than 72hrs. It is now more than the turn-around time they gave me and there’s still no response. This really is unprofessional and unacceptable.
0 replies
87 months ago
Bad customer service
I have a loan with Nedbank and have requested for a topup on Monday 11/02/19. I sent an email to the lady who was assisting me to take up the loan requesting that she assists with the top up. She forwarded me the details of the pre-approval amounts I then responded with an email stating how much I need and for how long. She responded that I should call her and I did that, she then gave me a break down that if I topup with that x amount and the repayment being this long x amount will be my new installment, my response was “ok i-right.” Today I sent her an email stating that she should advise when the funds will be deposited into my account as it has exceeded 48hrs. Her response was “ Hi, what funds? We didn't do any application u just asked me to check for u, nothing was signed.” I requested that we proceed with the application and she said she’ll send me documents to complete and resend back with my other documents or I should come into the branch she’ll assist. I said she must email me the documents to complete and the time was 12:14, until now I haven’t received anything from her I even sent another email requesting for the documents but still no response. I would appreciate if this was taken as a matter of urgency as I am in need of it. I don’t appreciate the service I received from the consultant and the manner in which she responded to my email today, it sounded like I’m frustrating her. Thobekile Dumakude is her name.
105 replies
95 months ago
Greatest service ever
I’ve never received such great telephone shopping experience in my life before. Today I called Shopright in Dundee KZN requesting that they do a birthday hamper for me that was going to be collected by the birthday boy later on. Their service was quick and excellent, the Manager Julian organized everything for me and called me back to provide me with the price , this all happened in less than 20minutes. I’ve never felt so much valued and important as a customer before, we need people like Julian in the retail industry, people that value not only their jobs but their customers as well. With all thats been said I’d like to give him a huge thumbs up, YOU ROCK JULIAN
0 replies
98 months ago
Liars Liars Liars and unprofessional service
I was involved in a collision on 23/02/18 with a gentleman called Jacques Booysens at the FNB Contact Centre in Randburg. The gentleman requested that I do quotations and forward everything to him so he can claim from his insurance. He did forward everything through to them but a few weeks later, seeing that there was no feedback or even an assessor sent to check the car I contacted his insurance and spoke to Willie Kemp ( the contact person for the claim) and he requested that I send through some documents to further my claim, I did exactly that and the response I received from him was “Good morning Bellina, Thank you for the e-mail and attachments. Your claim will be referred to Hollard Legal, once our insured pays his premium for Feb 2018.03.28 I will keep you posted.” but I still have not heard anything until today. I sent him an email yesterday asking if they will pay or should I take up the matter directly with their insured but Willie did not respond. It’s been a month and two weeks since the incident occurred and nothing has happened, no assessor has come to assess the car and I’m incurring addition cost because when it rains, water comes through the door and the seats get wet. I need the superiors to attend to this ASAP or I’m going to take the matter even more further.
212 replies
100 months ago
Horrible service
I logged a complaint 2weeks ago regarding a motor vehicle road worthy certificate that I struggled to get from their sales man as well as the spare keys for the car. I was assisted with the roadworthy certificate however I have not heard from them regarding the spare keys until today. I sent an email to Werner Petzer on the 2nd of February requesting that he provides me with feedback regarding my spare keys, he then sent an email to Jurie Heyns stating that she must give feedback but nothing has been done. I am going to take this matter to the ombudsman because they are failing to communicate with me and their service is very poor because I always have to follow them around when I need to get something from them. I bought this car on 12/12/17 now it’s going on 2mnths but I’m still running after these people and it’s really frustrating.
105 replies
100 months ago
Unacceptable service
I bought a car at their Zambezi branch on 12/12/17, I was assisted by Mr Matsimela Kekana. The problem I am having is that I always have to run after them, I have not received the spare key for the car while I was promised to have received it when the number plates were installed. Secondly, the number plates were installed on Saturday but I still do not have the disc and that’s because I went to the post office yesterday around 13h00 and when I got there they requested for a road worthy certificate, I called Mr Kekana and he said he will send it. He only sent it at 16h32 and the post office was already closed. The email he sent me, he attached the original email and not the document so I still cannot download the certificate, I made him aware this morning and he resent the email but still I cannot download it because he attached the email and not the document itself. I told him that I still cannot download it and he said I must use the picture he sent me via WhatsApp. They are taking advantage of me as I am a young ladyand their service is very poor. I need to fetch the disc today and I need a professional email with the attached roadworthy certificate sent to me ASAP, I also need to know when am I getting the spare key.
210 replies
102 months ago
Extremely terrible service
I bought a folding door from Makro online on Black Friday, I was advised that I will be notified within 2-5 working days when should I collect it but until today I haven’t heard anything from them, I called their call center and was given a number to call for the branch in woodmead and spoke to a gentleman called Gilbert who requested for my contact details and promised to call me but he did not. I explained to them that I urgently need the door because there’s a ceremony at home but it looks like they are not taking the matter seriously. If I don’t get this door by Thursday, then I’m canceling this order and want my money back. They are liars and their service is really bad. The lady I spoke to from their call center confirmed that the order is ready for collection they just have to send an text to let me know when I should collect, I really cannot depend on a text, time is running out for me.
105 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)