DF
Duane F
Active since May 2016
19
Reviews
0
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Reviews
19 reviews65 months ago
Admin error?
I've been a Vitality member for quite some time and have an active Sterkinekor rewards programme with a number 1500***x1994 that I still used on the 11th October 2020 to buy a ticket. On the 18th Oct 2020 i tried to buy a ticket and I was informed that the number is inactive. I called the week and was informed that the above number (that still worked a week ago) was inactive since 2017! After spending more than an hour with both Discovery and Sterkinerkor on the line I was made out to be the liar and in the end ended up with a different Vitality number. I am not happy with this as the number is very long and now have to keep my phone with me if I need to make bookings for the number. I'm not happy with this as it's clearly and administrative error on Discovery's side and want my old number activated as how can I use a number to make a booking in 2020 but according to Discovery it was inactive since 2017. Fix it!
112 replies
65 months ago
You'll be dead by the time your policy is done
I wanted to upgrade my policy values and then based on the feedback from my Financial Planner decided to change the "versions" on the policy as well. The Discovery tests were done around the +_22nd July and up to today still awaiting the outcome of the underwriting. I fail to understand why it's my responsibility as the client to follow up with Discovery/Financial Planner on the status of the underwriting. In October when I followed up I was told that Discovery is waiting for information, however it was from a hospital that I wasn't even at. I then provided them with the correct hospital and even my Patient file number for ease. When I followed up today I was told that they are still awaiting for the information from the Drs. I called the Drs and was able to arrange within 11min that the file be retrieved and the content forwarded to me. > 4 months for underwriting on an existing client is not on, not at all!
112 replies
84 months ago
After hours assistance.
What an amazing experience. Muziwakhe Nxele were struggling to get hold of us during the day due to our professions. He called me after 7pm today, after the was at the gym, to call me to confirm the details of the claim as he knew that it was difficult to get hold of us during the day. He was friendly, professional and courteous. What an amazing experience.
56 replies
86 months ago
No one reachable
Area Manager for Ster-kinekor Kolonnade's mobile if off, te 087 nr for the Kolonnade that was given just rings (tried 24 times) and no one calls back. The nr listed on your database for the Cinema Manager is also no longer in service. Pathetic! Ster-kinekor, please consider putting up a roster for possible load shedding at your cinemas. You are the people paying the rent and surely you should know what extensions your cinemas are located in for us to be able to determine either by making use of town extension but you would do US (the paying community) a great service to put up rosters on your Facebook to notify us. The alternate is that I go to Nu-Metro Menlyn who has a generator.
56 replies
89 months ago
Amazing
Visited Absa Montana today with quite a few requests. Jeniffer Mothapo was amazing, quick and efficient. She was extremely friendly.
105 replies
96 months ago
Vodacom not thinking...
I have been patiently bidding my time to do an upgrade on my phone since March. I was told that i need to wait three months that my scoring can increase with Vodacom to upgrade. After three months I call again and was told that my credit limit is R877 BUT I currently pay anything between R1400-R1700 per month via debit order. I am just looking to have a contract worth R1300... How does this calculation work? To make matters worse, i did an online upgrade and it was SUCCESSFUL but when I called Vodacom Direct, tonight to find out when will the phone deliver i was told that it was not successful... That is false information and surely a contravention of the Consumer act?
53 replies
100 months ago
Sterling example of amazing service
Sterling service! They had to fix the mess Kia Brits did on my kar's installations and was I kept up to date with what was happening and how long it will take. They arranged for a drop off at work and a pick from work and drop off at home (because of another service delivery failure from Kia Brits). Louisa van Niekerk is a prime example of how to create a "wow" experience for a client and deliver on promises made. They were there until after 6 as she promised that I would get my car today. In a world of constant service delivery failures and empty promises it was refreshing to get a company that actually delivers on their promises. Well done!!
0 replies
103 months ago
What a refreshing experience
I just want to thank all the staff at Kia Zambezi for the amazing service that I received today. My experience thus far from another Kia outlet has been lacklustre to say the least but from entering the premises at the Zambezi franchise has been friendly, efficient and through. The sales executives was extremely friendly and listened attentively to my situation and referred to the the correct person. Jacques and the warranty official/staff member listened attentively and gave different options to meet my need and gave solutions that would expedite my predicament. All I can say is that if this is the after sales service that they give to a consumer that didn't even support them during the sale of the car will go A LONG WAY to help customer that bought they cars there. I can highly recommend them if this is the service they give. Well done to a breath of fresh air on excellent customer service as my brand experience of Kia so far has been atrocious, BUT it's clear that it was only because I dealt with the wrong franchise. My mother will be contacting you soon to enquire about a new car as she was very sceptical about Kia after my ordeal but that changed with my interaction today.
0 replies
103 months ago
New banking experience
Walking in at the Absa Hartbee****rt branch is truly an amazing experience. The new layout of the branch is really great and you can immediately see if the queues are long or not. So upon entering you are met by the Branch Manager, Cecile du Plessis, who ensure that you have the right documents and / or refer you to the right department with a smile. You are then hopefully helped by one of her superstars. In sales there is no other than Leon and if you are lucky enough to reach the mark, Cindy, their Platinum banker. They always listen to what you need AND want and the give you the best options with costs and comparisons to other products. They always fight for the best interest on your car and would always recommend doing your deals with them as they really fight hard! Louise who answers the switchboard is always friendly and ensures that you reach the designated official you are looking for. During time when their lines weren't working at peak I was cut and she called me back, apologised and explained that the lines are not working optimally and transferred me again. This was great! To date I have not once left a message that wasn't returned. Then there is a new lady (white with long brown hair) that is super friendly. She actively listens and try to understand what you want to do and even walk with you to the helpdesk telephone and show you how to make use of the facility (vs. just showing you were to go). Well done on another amazing employee Absa Hartbee****rt. The only thing that I can say is that their Wi-Fi is not always working, although it is advertised; but each time I enquired the Branch Manager explained that it was reported. Absa, if this is the calibre of service you roll out with your new branches then there is an amazing future for you.
122 replies
103 months ago
No lacklustre service from their Complaints line
To loose your employment (and be without employment for four months) is daunting and very emotional and during this time you want to your bank to stand by you and help you (as far as legally possible). Having worked in banking before I knew that I had to keep Absa up to date on the payment of my exposure with them and even though this was done Andre from their AVAF collections is ill equip to deal with people that want to do the right think and continuously threaten to repossess the car although there was only one missed payment. I referred the matter, after a very emotional call with Andre, to the Absa complaints line and my case worker phoned me a few days later. What an AMAZING EXPERIENCE! Christal Vergie gave me a call and said that Andre initially didn't want to accept any offers but that she referred it "higher up" and eventually came back with a 50% payment and then we can renegotiate the moment my UIF payments came in. Two weeks later my UIF funds came in and my car is paid up to date. I've secured employment and my payments will now continue normally thanks to Christal that didn't take lacklustre service from Andre.
61 replies
Review Distribution
5 Star
10 (52.63157894736842%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
8 (42.10526315789474%)