Very poor customer service.

Customer Service in terms of service department absolutely shocking. 1. Phoning the Kia Dealership number, either no one answers or when they transfer the call to the service department, no one answers the phone. 2. Phone back repeatedly, with the same issue 3. Leave a message for someone to call back to arrange for a service appointment, no one calls back 4. When I eventually escalated the matter to the DP, and followed up a few times with him, I eventually got an appointment to get the electronic handbrake fixed (which was also a concern being faulty with only 33000 km on the vehicle. This was then fixed under warranty). 5. While the vehicle was in for repairs, they ask you join the whatsapp group to keep in touch. Which I joined and tried to communicate via whatsapp while the vehicle was at the dealership, but no response on my message. 6. My vehicle is due now for a service, and again it is phoning with no response to get through to them to make an appointment. 7. Tried to book via the App, but I could not choose a date to arrange. Therefore the App was also not working.

Very frustrating and disappointing.